Specifically, to outside party vendors, in this case Lilysilk.

Background also, I recently was doing online return of a dress that came up as from another vendor Nordstrom had partnered with. The return process seemed to go through the usual steps ( aiming for QR code ) but had a notation re: this other vendor. So I got nervous about how to proceed & started a Chat, which went to AI, which sent me a QR code but no actual answer to my original question as to whether I could have proceeded by myself as usual ( I didn’t pester the Chatbot further). I’ve mailed it off hoping that it had the proper label.

Now I am doing a return of a Lilysilk item, which is shipped by Lilysilk. I started the usual way and it goes through the process but then does not show up as Return in progress, and also in my return steps it doesn’t say anything like, please contact Customer Svc. This to me has also seemed more complicated now that Nordstrom does not email the QR code to me anymore, but I have to go to my Purchases & click there.

So, I plan to try to contact a “ real” person in Customer Svc( if that is even possible) so that maybe I could learn how best to do this in future.

But, any Nordstrom Fabber advice ? ( I recall Angie is on break.)