Cannot order thru YLF - YouLookFab Forum

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Technical Support

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Cannot order thru YLF

Joy

Veteran

Greg, whether I am on my desk top computer, iPad or iPhone, if I click through from YLF finds and want to order an item ( not NAS sale), if I touch color or size, just a dark black line comes up, no color or size, so I can't order. What am I doing wrong?

Technical Support

14 replies

Latest reply was from Inge

Inge

(website)

Hi Joy,

Is this happening for items on the Nordstrom site only, or with other stores too?

Also: Would you mind sharing a link to one of the items this is happening with, please?

Thanks!

Joy

Veteran

It is happening for sure with Nordstrom and Nordstrom Rack. I am having trouble even reaching the site of other stores clicking on a Find. I get the "Oh Snap" message. Below is a Halogen cardigan I wanted to order but no choice of color or sizes will load so I can order.
ETA: the TopShop site and Ann Taylor seem to work but not Top Shop at Nordstroms

Halogen Long Linen Blend Cardigan

View Info

Top Pick

4

Inge

(website)

Thanks for this extra info, Joy. Something strange is going on for sure. I will ask Greg to have a look as soon as Angie and he are back from their trip.

In the meantime: are you using the same browser on all your devices?

Joy

Veteran

No. I use Safari on iPhone and desktop, but Chrome on iPad.

Inge

(website)

OK, thanks for letting us know, Joy. I will keep you posted.

Joy

Veteran

Now Nordstrom does not show me a picture of the item on its site either Most other stores are working ok.

Inge

(website)

Oh Joy, it's getting stranger and stranger, isn't it. I'm sorry for the inconvenience! I have told Greg about this and he will have a look asap.

Thanks for being so patient!

Joy

Veteran

It is strange. I hope to be able to order for NAS online as getting out this year will be difficult with DS not cleared to drive yet after surgery and all his appointments.

Inge

(website)

I completely understand, Joy! I saw on Aquamarine's Tech Issue thread that you managed to place a NAS order (I'm glad!), but that you still can't see anything on the Nordstrom site when you click through from YLF on your iPad or iPhone. Is it by any chance working again when you try on your desktop computer?

Greg

Joy, apologies for the inconvenience of this. But try as a I might, I can't seem to reproduce the problem on my end.

Would you please try going to the Nordstrom site directly, finding an item and then adding it to your cart?

I'm trying to figure out whether this problem is specific to YLF, or something broader.

Greg

Joy

Veteran

Inge, I still cannot see the item on iPad or iPhone on Nordstroms site if I click from the YLF site.
Greg, I will try. I only seem to be able to do that through the desk top which I do not go through Chrome.

Inge

(website)

It really is so strange, Joy (and super annoying for you, grrmmbll-(((

I just tried it again on my iPhone, and it was working fine. One other thing I thought of: are the operating systems on your phone and iPad up-to-date? If not perhaps you could try installing the latest update and see if that makes any difference?

If you could add an update when you've tried Greg's suggestion on your desk top computer, that would be great.

Joy

Veteran

A comment someone made about Chrome not working with YLF jogged a thought. Using Safari, I can see items on Nordstrom from Finds. Why this should only be Nordstrom, I don't know.

Inge

(website)

That's quite strange for sure, Joy, but also good to know. I'll pass on this info to Greg as well. And I'm so glad things are at least working in Safari for you!!!