ASOS rant

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annagybe

(website)

Veteran

So I found this lovely dress.

http://us.asos.com/Asos-Black-.....;clr=Cream

Only to discover it only ships to the UK.

15 years ago

Shopping

14 replies

Latest reply was from Maya

RoseandJoan

Veteran

It is a yummy dress, I could be your UK shipping address and forward it, the difficulty may be by the time you receive it the refund window may have lapsed. This is the second cream dress in a week, what did you decide to do about the MJ dress?

15 years ago

Jonesy

Veteran

So they must ship some things to the US, but not others? At least I thought that they were now shipping to the US, but maybe I imagined it.

That dress is cool, very architectural and dramatic...I think its silhouette is reminding me of Balenciaga from a few years ago.

15 years ago

catgirl

Veteran

I will join your rant - I ordered a sweater that shipped a month ago and still hasn't arrived, nor have I heard back from their service department, nor can I track it myself! Grrr...

15 years ago

annagybe

(website)

Veteran

I'm still debating about the other cream dress. I'm also debating whether I should join SYC for the remainder of the year.

15 years ago

RoseandJoan

Veteran

AG that is just wrong, they need to help you now. Badger customer services.

I have to say I have never had a problem with asos *touches wood*, it's maybe luck but I do order from them a lot.

15 years ago

Jonesy

Veteran

Anna, we would be happy to have you on the SYC Team :)! I did go "cold turkey" for about 6-7 weeks, but now I am shopping again, but being very mindful and choosy about everything. I like this whole moderation thing.

15 years ago

morethanbeige

Veteran

I ordered a sweater from ASOS about a month ago. It didn't arrive, didn't arrive. I couldn't track it, but when I saw that it went on sale I called to see if I could have the sale price because I hadn't received the sweater. They said no. When I asked where the shipment was they said I would have to wait to ensure that the package was not arriving before they would do anything. Finally they said it had gotten lost in the mail and now it was out of stock. They were sorry and said they would refund my account.

15 years ago

annagybe

(website)

Veteran

Yikes maybe I won't be ordering from them.

15 years ago

Marley

Veteran

Oh wow! I love, love, love this dress! What is the other cream one that you are thinking about?

15 years ago

annagybe

(website)

Veteran

It's sold out already.

http://shop.nordstrom.com/S/31.....sultback=0

15 years ago

catgirl

Veteran

MTB, wonder if it was the same sweater. Mine was an olive green military style. Now I'm getting aggravated after your story!

15 years ago

Maya

Veteran

Wow, so many horror stories! That's terrible. I have only ordered twice from ASOS and returned once, and in every case all went smoothly.

15 years ago

catgirl

Veteran

Oh, just got this e-mail response...

Thank you for your email, and I’m sorry to hear you’ve not received your order.

"I have checked and can confirm that unfortunately the parcel has been lost with our carrier and as you cannot locate your parcel, I have processed a replacement for your order which will be with you on or before 12/11/10. The following items have been replaced:"

GRRRR!

15 years ago

Maya

Veteran

That's annoying AG. At least they sent a replacement.

15 years ago

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