Any experiences ordering from Zara?

Blog

Forum

Finds

Any experiences ordering from Zara?

Peri

Veteran

Curious about quality and customer service. Some things looking interesting but I've never ordered from there before.

12 years ago

General

8 replies

Latest reply was from Angie

bj1111

Veteran

Great customer service. Shipping free both ways. They do run out of sizes fast. Sometimes they restock, sometimes not.

12 years ago

Marley

Veteran

I shop at Zara pretty regularly. The quality is inconsistent - some items are really nice, but some are pretty shabby - you never know for sure!

12 years ago

Suz

(website)

Veteran

Quality at Zara is very mixed, with some stuff being super fab for the price and some stuff being ridiculously bad for the price. Angie recommends their bags and says they are typically pretty good quality. The shoes look great but I can't wear them (leather's way too stiff for me). Some of the clothes are terrific value and some fall apart after a wear or two. Sizing is on the small side compared to most of the big N. American stores.

I've just ordered from them for the first time ever (it's a new privilege, for Canadians) and so far, so good in terms of processing the order, etc.

12 years ago

Anonymous

I have made two orders from Zara Canada. I agree, some things are badly made and fall apart, and other things are great finds. The shipping and returns process is really easy.

12 years ago

Anonymous

Oooh Suz, did you order a kimono?!

12 years ago

Mochi

Veteran

I have the luxury of in-store Zara shopping. I wasn't sure exactly how much you meant "quality of Zara items" as opposed to "mail-order experience." Re the quality, what people are saying here is true with quality across the board (well, maybe not shabby, but overpriced for some of its stuff). As I said, I can return things in-store so and have never had any issues.

One thing I can say, I ordered my beautiful bag online and it came the next day. Like less than 24 hours later. That's never happened to me elsewhere.

12 years ago

rute

Veteran

I have, but here we order online and they deliver on a Zara store we choose. We pick the clothes at the store.
They are quick and have a great service.
As to the quality, it depends, the have great items, jackets, kimonos and others not so good (t-shirts). The woman line is much better then the teen line (called trafalluc)

12 years ago

Angie

(website)

Fashion Stylist

I have extremely good experiences with ordering from Zara online.

12 years ago

Category