This past weekend, I walked into the H&M and picked up a fashionably embellished sweatshirt only to realize the hem had been poorly sewn and was falling down! I picked up a second one, and the same thing.
It certainly wasn't a part of the design, but a serious flaw. I couldn't believe the SA's had put it out on the floor!
I walked out of the store, and don't know if I would ever be tempted back.
Very sorry about your experience, lyn*.