My only tip is to return merchandise in-store if you can. I, too, have ordered multiples with the intent to return--but I have hesitated saying on this forum that my experience has had its glitches. While the vast majority of mail order returns were correctly and swiftly credited, I had four distinct mistakes in two years. One issue was especially enraging, as a sales clerk claimed to have wrongly credited my account with another shopper's purchase--then used my card without my consent to charge the item back (say again: She made an unauthorized charge on my card). A Nordstrom financial service rep and my credit card security rep were on a three-way with me, and we agreed to keep my credit...then the Nordies rep went behind my back, challenged the credit with my card company and won. I was furious, and essentially Nordies lost a faithful customer over less than $100). The other mistakes were a result of just the frenzy of online returns late in the sale; I am sure service personnel are bleary-eyed and exhausted by that point. The icing on the cake is that both years, my credit card was compromised in the city of the Nordstrom Returns Center during the returns cycle. Yes, it could be coincidence, but I am no longer willing to take the risk. Now, if I shop at Nordies, I drive the 60 miles and pay cash. In store, Nordies has great merchandise and customer service--just keep meticulous purchase records and consider in-store returns for online purchases (sorry for raining on the NAS parade).
