A little whine with my NAS - YouLookFab Forum

Humor and misery, all wrapped up in one:

Last Saturday I got the dreaded call from the ever-vigilant folks at Nordstrom Bank: my card had some suspicious charges. (No, it wasn't that my card was self-destructing from all the NAS purchases.) There were in fact a couple of charges on the account that I did not make. So the bank cancelled my card, and said they would expedite another one to me, since it is the only credit card I have.

Sunday (July 26), I thought the sale was ending. I used a Nordstrom gift card to make one last purchase from the sale (the Zella capris that are so cute on Alaskagirl, Dashielle, and no doubt countless others here on YLF). Then on Monday, I realized the sale was still going on! I had the wrong week! I still had time to do some coat-exchanging, if I wanted to.

No worries, my card was supposed to arrive on Tuesday. I wait. Patiently. I check the mail on Tuesday, and no card. I call Nordstrom Bank. Oh, we meant two business days from Monday, they said, so the card will arrive tomorrow.

Wednesday (that's today), I check the mail. No card. I call Nordstrom Bank. The customer service rep tells me there is nothing in my file about an expedited card, but it was sent out today (!) and should arrive in 7 to 10 business days. What?! After two employees assured me it was being expedited? A supervisor confirmed: yes, there was no expediting, even though two employees assured me there was. But now they could really send out a card to arrive in two business days. We'll see, won't we?

It would take a lot to make a Macy's customer out of me, but that Nordstrom Bank is working on it. Joking aside, I hope I do get my card soon. It's hard to operate without a credit card, especially at the tail end of NAS.

Oh, and I received the Zella capris today. I didn't love them on me, so they are going back. I'm glad I tried them, anyway!

Nordstrom

Zella 'Inspire' Jogger Pants

$68.00 $24.97

Sale

View Info

Top Pick

10 years ago

Suz

(website)

Veteran

Oh, NO!! This is just TOO UNFAIR!! I protest on your behalf!!

I do think that the Nordstrom Bank service does not compare at all to the Nordstrom store service. Alas. This is horrid!!

Also, I worry about those suspicious charges. Did you get it cleared up? How could it happen?

retailgirl

I'm surprised! I've had a Nordstrom Visa for 16 years and have had nothing but great experiences. But one or two times cards were compromised and even though I told them not to replace it, they did. Kind of a hassle to update automatic charges and wait for a new card! I do have a USAA card which I use as backup. I charge something on it about once a year, just to keep it current. I love my Nordstrom card and the points I rack up!

Jaime

Yes we must separate the bank from the store. And what Suz said - how?

Windchime

Murphy is definitely at work here! Just when you really, really could use your Nordstrom card, there's a long, frustrating delay.

I'm concerned along with Suz about getting to the bottom of the unauthorized charges. I hope that's the end of it, and that someone didn't get access to anything else.

Anonymous

My Nordstrom card is just for the store but I carry one bank credit card and it is a big hassle if there are problems. One would think Nordstrom Bank would realize the inconvenience and get that card to you ASAP.

Thistle

Did you ever get to the bottom of the suspicious charges? I suppose thieves use the NAS to cover their activity as all of us are a bit more active with our cards this time of year!

Firecracker (Sharan)

No, you never know how the card # was obtained. No other evidence of problem with my information (no identity theft, in other words). Thieves hack into places and get access to bunches of credit card account numbers all the time.

dashielle (Ann)

Sorry to hear of your struggles and also that the capris didn't work. It just goes to show you, we are all jussssst a little different even though our closets may contain many of the same lemming items!

CocoLion

Oh no! Maybe Nordstrom will honor NAS prices after the sale has ended, once you explain the credit card problem. It's worth a try. That is, if any merchandise is left over.

elpgal

Correct me if I am wrong but all NAS needs is for you to verify that you have a Nordstrom account (the account number is different from the card number) by logging in to your account and then you can charge your purchases to a different credit card.

Or did they cancel your account altogether? Hope your card arrives soon.

Elizabeth P

Oh no! I hope it gets worked out soon.

CocoLion and elpgal, I did find out I can make purchases at Nordstrom in person or online by having the sales associate look up the number of my new card that is apparently being delivered by carrier sloth to me. I didn't know that until today. And Elpgal, no I didn't know I could use a different card to apply points to my Nordstrom account. I'm not sure I want to put the sales associates through any of that bother, but if there is something I really want, it's good to have options.

I am looking at getting another computer right now, too, so it's inconvenient to be waiting to charge it on that card to get the Nordstrom points (because it will be another delay for the computer to be delivered--grrrr). Patience is not my strong suit--I'm a little spoiled at heart--but I always get over it pretty quickly.

unfrumped

Carrier Sloth, ha, need to remember that!
Still sorry for your troubs.
No Nord card here.

Unfrumped, you get a wisdom button for not having a Nordstrom card.

Angie

Fashion Stylist

Blast. How annoying. Hope that card gets here fast.

Try the solid colour in the Zella capris, if you like the style.

I am so sorry to hear this happened to you. I am happy that you are not being held for unauthorized charges.

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