A little rant re: Bloomingdale's CS

I have been trying to contact Bloomingdales to correct the shipping address on an order that I accidentally placed using my old address. So I call their "customer service" number, and I cannot for the life of me figure out how to get a real person on the line. Seriously, every option on their menu led to yet another automated message with no option to actually speak to a person. Argh. Yet another reason why I hate talking on the phone.

Anyway, I have sent an email to their CS email address, hopefully I will get a response soon. In the meantime, I think the item has actually shipped already, which is annoying, although UPS says the sender can still change the delivery address (the recipient can't change it until they try to deliver it once) once it's on the way. I am not hopeful though. Grr.

Sorry, just needed to rant. It's not the end of the world (I can actually go to the old place to get the package if need be, or I can get my friend who still lives there to pick it up), but I am annoyed. Just be aware that if you order something from Bloomie's online, you may never be able to talk to a real person about it. I wish everyone had online chat like Nordstrom's!

12 years ago

rae

(website)

Veteran

Boo, hiss! That's one of my pet peeves. Call centers out of the country are one thing, but no one? Why even have a phone number at all?

Sara L.

Have you tried dialing 0 during the messages? Sometimes it works to get you a real person even if it's not listed as an option.

Diana

Sara, I tried hitting random buttons (I tried 0, *, and #, I think) but none of them did anything except one which hung up on me!

Rae, I agree. It's truly ridiculous because the info that was in the automated messages was exactly the same or even less informative than the stuff in the FAQs online.

kellygirl

That's totally annoying. I just crossed them off my mental list of stores to never order from!

rachylou

What? That's a total grr.

elpgal

I ordered from Bloomies just once when they had a friends and family sale and tried hard to get them to send me a pair of jeans in a different size and had zero luck over the phone (sorry, don't know I reached them) or in store. Never ordered from them again.

Thistle

Annoying and frustrating. Another reason so many of my shopping dollars are with Nordies.

Funny. A year ago, I spent nothing with Nordstrom's. today, almost half my shopping dollars go there. And I have turned on several friends to them as well.

lyn*

Total GRRR from me too!

Jjsloane

Customer service is a deal breaker for me. I've heard swearing into the phone is a shortcut to a REAL operator. Not that I'm suggesting this...

Update: got a response to my email in about 24 hours, which is acceptable. Unfortunately they weren't able to fix the problem since the package is already out for delivery (but like I said, not a huge deal.), but at least I got a response from an actual person.

So if you want Bloomingdales CS, I guess emailing the customer service address is the way to go. Ironic, because ordinarily I always choose to email since I hate talking on the phone, but this time I wanted a quick response so I tried calling.

Eta: well, ups said they've transferred it to the post office, which is actually good b/c it means it'll get forwarded automatically. It might just take a bit longer.

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