So. Those great boots I bought on the weekend?

I bought the wrong ones!!!!


Seriously -- I thought I was bringing home charcoal and I brought home Moka. Moka is like a dark, dark taupe. It's not a bad colour for me, but not what I wanted. In the store I kept referring to the "grey" boots as did the SA, and with the lighting, that's what I thought they were. But at home, there is a distinct hint of brown in the light.

I phoned the store. They do not take returns, no exceptions. You can exchange within 7 days only. I do not live in Montreal.

Oy vey!

Worse yet, they do not have the boot that I actually want in the store. That is how I got confused. It is on the website, but not in the store. And store and website seem to be working at cross-purposes.

First the guy tried to talk me into keeping the moka. I will try to show you with some outfits a little later, but honestly, moka doesn't feel like what I want. And for this money, it had better be right. Right? Right. What's PPP if you can't exercise it over a high-ticket item like this?

But what to do?

The best I could get was the following: My stepson (who is visiting me this weekend) will take them and return them. (Luckily, he lives right around the corner from the store). They will extend the 7 day rule for this.

Once they get the boots back, they will give my stepson a credit note to give to me. The credit note will never expire.

BUT
, I have to use it at the store; it can't be used online.

In other words, I'll need to go back to Montreal to find a pair that I like better. Meanwhile, I will have money in the "boot bank," so to speak. But no beautiful grey boots. And the money I spent will already be tied up for this season.

In yet another wrinkle, I found the other boots I bought for half price on 6 pm!

However, it turned out they weren't available in my size anyway (and now they are totally gone) and even if they had been available it would have meant a trip to the border....so I don't feel quite so badly about that. At least I can keep those and wear them -- I'm certainly in a better spot than I was, without any boots. And I guess I can wait and buy a second pair of great boots next year, now that I know this company makes boots that fit me well and will fit my purposes.

What an adventure, though. Next time I am taking all products up to the sunny window!