Thanks so much, everyone. DH thinks I should phone back and ask to speak to someone else, too, and see if they can order the grey boots. But you know...now I am having second thoughts even about those. The heel was super comfortable, but it was still a HEEL, if you know what I mean -- making it seem dressier than might be practical in my life. Hmmm. I am going to mull this one over some more.
Eliza, it does help to know I am not the only one. There's no point, really, in buying something that isn't going to work with my wardrobe -- especially not at this price. You showed fortitude in putting those very reasonably priced Munros back on the rack! But learning that they fit your feet and are comfortable was probably worth the reconnaissance mission. And now you have the cranberry boots, which will get more wear.
Deborah, yes - it is the Mazy. And I thought it was charcoal -- but it's moka. The SA and I both just referred to it as "grey." I didn't go in specifying "charcoal" by name because I thought it was the only grey boot...and this one looked grey in the store. I said grey, she said grey. It was an honest misunderstanding, not an attempt to mislead. A mistake on both our parts.
Mann -- they definitely stand by their product and guarantee against defects. But this is not a defect. Just a mistake. I do think it is a crazy policy. The store's policy is much more rigid than the website's. Oh well. Live and learn!