What are "excessive returns?"

"Excessive returns" could be buying and returning much more than you keep or maybe even the degree of inconvenience.

The only person I know who has been banned from Amazon returned a tv three times but there may have been a previous history issue as well.

I imagine an algorithm has been developed to calculate how profitable an online consumer is.

It doesn't bother me, I try to be as discerning as possible when making purchases and consider reduced returns beneficial to all.

There are so many places to shop I would be unfazed should I be shut down.

I am a hard-to-fit size and returned all items in brand-new condition the same day or the next day. One day, I could no longer print returns labels and had to call. I hate calling and listening to hold music and waiting for an agent. It was much faster to print a label myself. I kept asking why I had to call when previously I did not, and the agents didn't know-they apologized for the technical problem until finally, I had it escalated. Then, I got message from a customer service person saying that my right to self-serve would not be reinstated due to the number of returns. I was never given an explanation prior to that, so I thought it was pretty rude. I closed my account.

I've always been treated well by Zappos. As someone who is hard to fit in shoes, I've resigned myself to ordering any shoe I'm interested in—and I do a lot of looking and comparison first—in at least two sizes. If one fits, it's mine. I probably order from Zappos once or maybe twice a year.

I recently bought shoes in Quebec City when my husband and I were there in December, and I had forgotten the real pleasure of in-store shopping with knowledgeable salespeople. The pair of shoes I bought I had to size down 1-1/2 sizes. Had I bought online, that would certainly have engendered some returns.