What a fascinating thread. What amazes me is that the same company that wins praise from some for its high quality can be called out by others for its poor quality! Is this the result of different expectations? Different wear habits? Different soap or water quality? Different specific garments? Probably some combination.
I concur with those who have complained about the Loft. I have never bought much there to begin with, but I won't be shopping there again, except to get rid of a credit I have for a return I made. I've been in the store a couple of times since and could never find anything worth bringing home to add to my wardrobe. I hope I find a way to use that credit!
I've had almost entirely good luck with BR so far and I buy a lot from them due to limited options. So I was surprised at kkards' experience. On the other hand, I guess I should edit that to state that I've had entirely good luck with what I KEEP. Because after all, I've ordered lots of things online and on examining them have sent them right back. Jeans, sweaters, tops -- all. So, the ones I keep are good.
GAP is way less reliable -- all my sweaters from them either stretch or pill, or itch. Or all of the above. The jeans are notoriously inconsistent in sizing. So I haven't been buying from them this year.
For the rest, it's mostly a case by case investigation. Like Angie, I buy from Zara (for all her reasons) but my expectations are low. Sometimes I am very pleasantly surprised. The jacquard jacket I got in the fall seems surprisingly durable, as do those ink booties Angie and Shevia and Susie and I own. I agree with Shevia on H&M -- mostly miss, with the occasional hit.