USPS Smart Label return tracking issues

Has anybody had issues with packages not appearing on the USPS tracking site for returns using the Smart Label service? Last week, I dropped serval packages off on Tuesday and Friday, but none of the tracking numbers are appearing on the USPS website. At what point should this be cause for concern? I'm worried that they won't make it back within the allotted 15 day period for returns.

8 years ago

Shopping

8 replies

Latest reply was from SW Ann

Anonymous

I've had the same issue and have wondered about that. I don't trust the U.S. Post office.

8 years ago

Greenjeans

Veteran

My experience has been that while the USPS doesn't do well with updating tracking info, packages do get delivered on time. Alas, the lack of online info means you're going to have to call the vendor to confirm the return.

8 years ago

catgirl

Veteran

Basically they track delivery not progress and mostly after the fact. Frustrating.

8 years ago

Anonymous

My experience has been similar to Laura's. The packages always arrived in about one week.

8 years ago

Anonymous

The problem I have with USPS is that my packages don't always arrive. This has happened enough times that I sincerely hate it when things have to be delivered through them.

8 years ago

Colette

Veteran

Yes. And for USPS returns, I snap a quick picture on my phone of the return package and label with tracking info visible. Maybe you should call the retailer to check on your return status.

8 years ago

Elaine Tucker

Member

After phoning USPS with questions about inability to track a prepaid return, I was told that "New Logistics" does their return shipping and the USPS system could not track these. Problem is...I can't find a way to track through New Logistics. Can anyone help?

6 years ago

SW Ann

Veteran

The problem isn't the usps (believe it or not). At least in Arizona, the packages are picked up by "on trac" service and the PO worker said once they pick it up, the USPS track code isn't valid. He gave me a new tracking code and said it would work...I don't think I ever checked it out. Apparently Nordstroms has this company pick up their packages and then I don't know what happens...because it takes an incredibly long time to get a credit from them. I call the customer service line if it's been over 15 business days (or about 3 plus weeks) and have them look for it. That HAS worked for me....You'd think that Nordstroms would come up with a better system....more like Zappos, which is just about perfect....

6 years ago

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