Nordstrom rewards and returns

Possibly dumb question: what happens if you order something with Nordstrom rewards and then need to return it - do the rewards $ go back on your 'account' somehow?

10 years ago

Shopping

4 replies

Latest reply was from retailgirl

Diana

Veteran

So I just returned two separate items that were purchased either all or partially with notes. Interestingly, the boots that I returned in store had the entire purchase amount returned to my Nordstrom card as a statement credit, not as a new note. Maybe it was how the SA processed it, or maybe it was that it was only partially purchased with notes, I don't know.

But I also returned a tee that was fully purchased with notes,this time by mail, and they sent the refund as a gift card via mail. Odd. So in neither case did I get it back as Nordstrom notes, although I guess a gift card is functionally identical.

10 years ago

Jjsloane

Veteran

This seems similar to what has happened to me. I think their system is not set up to replenish your notes (like Gap and BR were forced to do in a law suit) so they generally just refund the full amount (including notes) to your Nordstrom card if part of the purchase was on there. I think this is why some people end up in negative points balance as they've spent the notes earned and then return the items.

10 years ago

Laura (rhubarbgirl)

(website)

Veteran

Thanks. I recall having some weirdnesses when I returned an item paid partially with notes - I think I just lost the value of them entirely at the time and didn't realize it until later. Maybe it went back on my account as a credit and I was unaware. It makes me nervous about buying stuff online with notes in case I need to return some of it.

10 years ago

retailgirl

Veteran

If you return something by mail that you bought with notes, they'll give you a gift card. If you return it in the store, it depends how the SA processes the transaction. Don't you love those notes? I use my nordstrom VISA for everything...gas, groceries, etc. and get at least one note a month. I just redeemed some for a cashmere burberry scarf and a nice Ellen Tracy coat. Shopping with no guilt!

10 years ago

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