My feelings about Zara are mixed too.
Their high turnover business model is out of keeping with sustainability goals, quality is variable, size inclusivity sucks, sizing is inconsistent, stores are hectic.
But, in their defence, I think that they’ve helped to democratise fashion (along with similar big retailers like H&M, ASOS). When I was at university in the 90s, the biggest trend at the time was to wear floral maxi dresses and stompy boots. I loved it. All of my (richer) friends were wearing it. Both the dresses (Laura Ashley) and the boots (Docs) were well out of my reach in terms of price. And there was no affordable competition. It may seem silly now but I felt sad and excluded because I couldn’t wear what my peers were wearing. Now, if that look were trending, I could pick it up for an affordable price at Zara or a similar store.
I do shop at Zara on occasion. I’m looking for interesting items that will last. I think it is possible to find them. I have had some good luck with jackets, jeans and cotton knits. Bad luck with anything viscose (shrinks) or cashmere (pilling). I have one Zara jacket that is 5+ years old and still going strong.
I hope they adjust their business model to a more sustainable one (there’s every chance that will happen, more and more retailers are going that way).
(And thanks for the kind words Bijou.)