I had a package mailed to my home go missing this NAS. Actually, just the contents -- the shipper called me to explain that the mailing envelope showed up at the local distribution center torn open, with no contents. I called Nordstrom, and (after confirming with the shipper) they sent replacements for two of the three missing items right away. The third was sold out so they refunded it, but said they'd honor the NAS price for up to two weeks after the sale if it were to restock. Fortunately one popped up in my size a day or two later, so I didn't need to take them up on it. I hope they made you a similar offer, at least!