How do you manage your returns?

Peri

Specifically, when you have things that arrived in one box and some are maybes and some are definite returns?

I want to send things back ASAP so I don't end up owing more on my card than I'm actually keeping. But in one box there are returns, but also something I want to wait and compare a different size on. If I send the definites back, I don't have the packing slip or the shipping label to use if the maybes decide to go back.

Any advice?

8 years ago

Anniversary Sale

13 replies

Latest reply was from Thistle

Jenn

(website)

Veteran

On your orders page on the Nordstrom site, you can select items to return and print return slips and shipping labels. So far, I've found that I've gotten things split up into enough packages that I always have boxes and labels I can use to send things back, so I just select the proper items online, print out the correct return slip, and send things as I decide.

8 years ago

Colette

Veteran

I usually return in store but I believe you can print a free shipping label for additional returns from the customer service section.

8 years ago

Peri

Veteran

Thanks Jenn and Colette, that's brilliant! I didn't know about that option and it totally solves the problem. I can return the definites and hold on to the maybes for a bit. Jenn, I know what you mean...I do think I have plenty of shipping labels! It was mainly the return form I was concerned about "using up" too soon.

8 years ago

AZBeth

Active Member

I always return to the store.... our local store even has a "returns" center, which makes it even more convenient.

8 years ago

viva

Veteran

Oh - did not realize about what Jenn said, but that makes total sense! I will remember that for next time. I am with you, Peri. I like to return definite "no's'' immediately in order to limit the drag on my card ... and there's no convenient Nordstrom for me -- closest is an hour+ away, which is just too far.

8 years ago

Banoffi

Veteran

I do what Jenn mentioned, but I only learned about this option recently when I was on the phone with customer service making an exchange. It is so much easier that trying to write all the info in the tiny boxes on the return slips. I wonder if the people who handle the USPS returns can even read most of what it scrawled in those boxes?

8 years ago

Sylvie

Veteran

I mix all the clothes from different orders in one box to return and I never fill out the return slip. I make sure each item is still inside its plastic bag that has the sticker with the order number/bar code. I use any of the shipping labels on the outside of the box.

Never had an issue.

8 years ago

Suz

(website)

Veteran

I do what Jenn does, too. Works very well.

8 years ago

AviaMariah

Veteran

Ditto on what Jenn does. Even if I use the packing slip that came with the item I still "return" it on line so that it shows returned in my order. Then I figure if the return gets lost or something they can see that I did intent to return it.

8 years ago

JAileen

Veteran

A few months ago I bought a ton of stuff - dresses, a bunch of tops, and a skirt. It was very hard to keep track of them since they were on several different orders, and there were multiple sizes of the items. Wow, it was really confusing. I went back to my emails and on a piece of paper wrote down the order number and the item numbers, sizes, and a general description. Then I was able to combine the returns into one or two boxes. I had no problem with the returns.

ETA: I also totaled up to have a general idea of how much I should be refunded by order.

8 years ago

SandyG

Veteran

When I had multiple orders and returns, I printed out 2 copies of each packing slip. One I marked up with definite returns and 'maybe's' in colored pens over a 2 month period. The other I kept in my Returns folder as a temporary action until they were credited back to my account. I couldn't stay organized digitally, but on paper and with colors it was easier for my poor brain to see at a glance.

I wish vendors would keep the IDENTICAL format used in confirmation orders for the packing slip format. How hard is it to add another column showing what items in multiple shipments are included from the original order???

8 years ago

Anonymous

I do all my buying online. I do 90 percent of my returns to the store.

8 years ago

Thistle

Veteran

What Jennsaid. I do it all the time and it works beautifully.

I am especially cognizant of returning quickly during NAS as several pieces I returned would sold out.

8 years ago

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