That jacket is so cute!
I ordered another jacket and a dress from them and I customized both items (I don't remember paying extra for the customization). I definitely recommend having someone else measure you -- so that it's accurate.
The fit turned out great on both the jacket and the dress. The only issue I had was I specified that I have short arms when I ordered the jacket and the sleeves on my jacket are average length.
I would give them a solid B for quality. I was a little surprised when I got my dress that the embroidered butterflies were only on the front -- I am not sure I paid attention to the pictures though. For the dress, I had the hem extended and the measurements had to be altered because my top and bottom differ by 4 sizes. I wore the dress to a summer wedding in France. The jacket I LOVE. and it was a lot heavier than I thought it would be -- it has the weight of a good-quality coat. I wore it over a button down shirt and jeans when the temperature dipped into the low 50's with rain and wind. I was quite comfortable.
The wait time on both items was fine for me -- probably because they send you e-mail updates and manage your expectations well.
These are the items I bought although the colors I chose are different; my jacket is a dark olive and black tweed material and my dress is buttery yellow:
http://www.eshakti.com/Product.....led-jacket
http://www.eshakti.com/Product.....plin-dress
