Sorry about the sweater Lisa, but glad it turned out well in the end. I do think it is something (ie the colour) you should think about pursuing in the future...
I went to use my "sweater shaver" on the weekend and it's broken. So thanks to this thread, I'm stopping at CT on my way home today
My Lulu story... I had a pair of "Still" pants, about 3 years old, that had pilled badly. I had another pair, older, that hadn't. One day in the store I mentioned the difference, and without skipping a beat they told me to bring them back in and they'd replace them. They said they'd had quality issues with a batch of fabric, and "that shouldn't happen". And replace them they did. Such a different experience!