THanks Zeobi ... no I had not heard of David Zyla, I'll give him a look.
lyn67 - I have no idea why this Zara store is the way it is. It makes no sense at all. :-). (For those in my area, it's the one in the Natick Mall) They did put in automatic check-out kiosks but they still have real people working the always-long lines for check-out/returns. The dressing rooms are still there, but there are always racks and racks of clothes (returns prob) blocking the entrance and signs saying they are closed. I'm not going to stand in line for 15 minutes so I can ask someone