Thanks for chiming in Marianna. I have had nothing but good experiences with Nordies customer service and am glad that they allow associates and representatives to use their best judgment, as I think buisnesses that allow the human element in tend to make me walk away feeling like a valued customer wether or not I got my way.
This is a bit off-topic, but I have recently received some horrible horrible customer service and I am so disappointed.
I recently had a retailer ship me damaged goods (the fault of the retailer, glaring errors in judgement, not caused by the shipping company) and when I wanted them replaced in a timely manner they made me reorder more on the spot at a higher price and pay for expensive shipping. During this transaction the customer service rep accidentally left my CCard info in her program and the next two transactions she dealt with were ordered on my card!!!!!! One was a washer dryer, another was $1000 plus dollars worth of wallpaper. I got this straightened up, but will little to no help from the retailer and only a "we are sorry ma'am" for my trouble. My reordered goods partially damaged again from how they were packed by the retailer.
I'm sorry, but I spent lots of money with this retailer in this transaction. I also lost a ton of time and had a huge temporary balance on my credit card because of them, not only because of the washer dryer but also because they made me send back horribly damaged merchandise and I am still waiting 4 weeks later for them to credit that money back to me. I was nothing but nice with all representatives, but the situation was ridiculous. A good company with good customer service would have offered to right the wrong, and not made me pay to have undamaged containers re-shipped to me.
I'm having a similar issue with the company I bought my laptop computer through. I have a warranty through them for repairs. The manufacter recalled a part on my computer and it failed on my machine and I had to send the computer off for repairs. Well, the company damaged another part during the repairs and will not admit to doing it, but it has malfunctioned ever since. I've had to send it out (which was not the original deal with the plan) 4 times trying to get the problem fixed. My computer has been gone for 6+ months of the 2.5 years I've owned it. Now the company is agreeing to replace it, but they want me to turn my only machine over to them before they will order me a new one, so I can be machine-less for 2 weeks. Of course, computers with similar specs to mine have gotten more expensive through their company and I can't get something for the price of mine that is all similar/appropriate because they hemmed and hawed so long about replacing it. All of this because of damage they did! I never even got a "sorry, ma'am" from this company or the representatives. Next time I will buy from the cheapest 3rd party seller, and have a friend do my work for me. At least he works quicker and would offer me a loaner machine!
I'm even having issues with small businesses in my community again. I walked into a store in the town I have my grad program in looking to drop a considerable sum of money. I had my checkbook with me and the money in the bank, was dressed nicely, ect. There aren't a ton of these particular small businesses surviving, so I try to support them. I've taken small items to them before to have them repaired or worked on. I told the gentleman (who I believe is the manager or owner) that I would like to see X. He told me that he had it, but he would not take it out of the locked case behind the counter or out of the box. I assure you it is standard practice to let prospective buyers "test drive" these devices. I told him I was interested in buying, but I wanted to be able to hold the device. I also asked him about "kits" which the manufacturer of the device often sells, even with high-end models. He told me serious customers don't want kits and he wouldn't get the device out. I walked out, went to another chain retailer where the associate proceeded to be very kind, took of the security devices on the item, let me hold it, chatted with me, looked up a accesory his business didn't even sell with his smart phone for me. Needless to say I bought the device elsewhere, and the small buisness is out a HUGE amount of money. I still need there services from time to time, but I might consider going elsewhere and out of my way to avoid them, as I'm smarting from the treatment.
