Hmm, I used to get emails with huge discounts from STP, but I haven't for awhile. I've only made one purchase from them in the last six months, and returned it. It looks like they have fired me!
ETA: Here is the email they sent
Hi, my name is ___, and I’m the Account Relations Specialist at Sierra Trading Post.
I am checking in with you today because your return rate is currently at or above 60%. I want to make sure this is not due to a deficiency in our customer service, a lack of quality in our product, or inaccuracies on our website or in our catalog. If it is, let us know so we can correct those issues promptly. We understand that sometimes a return is unavoidable, especially when you shop online.
If you have a question about fit, color, quality, availability or anything else, you can always contact our customer service department via chat, email, or phone. If you need specific technical details about a product, our knowledgeable product specialists are easily accessible through customer service as well. Rest assured that we go to great lengths to make sure your product is right the first time, so you avoid the hassle and expense of returning an unwanted item. For example: our fit models evaluate whether a product runs small or large, and include specific size notes whenever necessary, and we use the Brannock Device to standardize all shoe measurements.
We continue to stand behind our 100% Satisfaction Guarantee. You should feel good about using the return policy when dissatisfied with any purchase. Ultimately, we believe reducing your return rate will increase your satisfaction with our company and help us continue to provide great deals on great brands.
Please feel free to contact me directly if I can be of further service.
Sincerely,