I want to talk about my brother's recent amazing encounter with the United Airlines Office in Lagos which had a profound effect on us both. A few days prior to his scheduled departure, he ran into unforeseen problems with his flight itinerary while attending a significant academic conference in the United States. He was understandably nervous and in need of immediate help.
A kind and helpful personnel greeted him enthusiastically as soon as he entered the United Airlines Lagos Office. They carefully examined his reservation, listened to his worries with patience, and quickly determined the problem. The team's composure and courtesy throughout the process, which reassured him that everything would be handled effectively, was what most impressed him.
In addition to offering him alternate flight alternatives and making sure his travel information matched his conference itinerary, one of the agents personally handled the ticket reissue. They even gave him luggage rules advice and gave him pointers on how to get around the Newark airport where he would be spending a layover. What could have been a tense process turned surprisingly easy and comforting.

United Airlines Office in Lagos