NAS Disappointment - YouLookFab Forum

I know this is a small thing in the great scheme of life, but I am still disappointed.

I bought the J Crew Tee Shirt because it was adorable. I tried it on when it first arrived, but other than assessing it for fit, I didn't pay much more attention than that.

I wore it for the first time today. When I got to work, where the light is better, I saw that there is an orange/red stain in the exact middle of the top across the breast. Upon inspection, I believe the stain to be marker.

I tried dabbing the stain with hot water. Nope. I tried Shout Wipes. Nope, but the rubbing caused the fabric to take on a nappy appearance. The stain is still there.

1. Place an Order.
2. Wait nearly two full weeks for that order to arrive.
3. Wear the garment for the first time and discover it is flawed.
4. Attempt to correct the flaw, discover that the fabric is of questionable quality.
5. Call Nordstrom. They graciously agree to exchange the top at the sale price, but the size and color are sold out. Of course, they apologize but it is clear she could care less. Yes. I know Nordstrom is renown for their customer service. I must have gotten the single clerk that just didn't care.

Returning with prejudice.

Nordstrom

J.Crew J.Crew Ruffle Sleeve Tee | Nordstrom

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Top Pick

5 years ago

gryffin

Veteran

I'm so sorry Sterling. That is very disappointing. You were so looking forward to wearing this top obviously. Then customer service was not truly gracious. I know that was insult to injury, but imagine how burnt out all the CS reps are after 3 wks of NAS and the constant barrage of calls. That they are even civil is pretty amazing. I know that doesn't make it better, but sometimes just the different scenario can help you let the annoyance go. At least they are taking it back and I'm sure an even cuter and certainly more perfect top will be wending it's way to you soon!!

Thistle

I am so sorry!

I know it is frustrating. It was a hard NAS sale for Nordstrom this year, and I honestly think they had to farm out some of their CS. I know when I called, I am pretty sure I was sent to a call center in another country.

*hugs*

At least you were able to return it, and maybe there will be some fab fall stuff coming soon

Scarlet

You could try Amodex. I have had really good luck with it in the past.

https://www.amodexink.com

delurked

Bummer. Sounds like it would pill pretty easily though if it had issues upon trying to clean it.

Suz

(website)

That sounds so frustrating. I am sorry. You were so hoping it would work. I would definitely stalk it to see if it returns.

There is a similar top at J. Crew but not in those colours: https://www.jcrew.com/ca/p/wom.....eve-tshirt

Ginger

Oh, no! I am so sorry. That is so frustrating and disappointing.

Janet

Ugh, how frustrating!

Angie

Fashion Stylist

Sterling, rotten luck. I'm sorry. That would frustrate me too. I bet the top is super cute on you.

FWIW, I have the same top in green. Have worn it three times, and believe it's a great quality top. It has handled very well in the laundry, and does not crease or stretch out during the day. The drape is fabulous. So the quality seems inconsistent - which is annoying. Would have been nice if the sales clerk showed empathy.

Mandy007

Active Member

huh that is horrible! At least they were willing to try and help you:) Hopefully you will be able to find a similar shirt with the same fit and color somewhere else:)

Anonymous

Grr. Are you able to return it in person, or is it too far from you?

JAileen

That is a disappointment. All the CS person had to do was seem sorry.

Suntiger -- I have the ability to return the top in person. Thank you for asking.

Angie -- It "seemed" like a great top. Not so certain I would include this as a top pick now. The fabric is clearly thinned and nappy.

Sterling, my top is thick and well made. I wonder if the colours were different fabrics?

Possibly. Mine is 100% cotton, which is the primary reason I bought it.

The fabric is thinned and nappy where I tried to clean it this morning. It is not thin or nappy elsewhere. Regardless I sincerely question whether this top was made to stand up to normal wear and tear.

Perhaps this is one of those articles "made specially for NAS?" Maybe the quality was inferior to start with? This also makes me wonder about the items I decided to keep. I certainly need to examine them in the light of day.

kkards

hmmm...don't know about the fabric, but it's showing available to order in all sizes in the green

and its available in different colors on the jcrew site, so i don't think it was a special make up.

if i had to guess, the factory tried to clean the item before shipping and what ever they used damaged that spot on the shirt.

Clearly the green was the least popular colour, kkards

FWIW, I've laundered my striped top three times - it was an instant workhorse - and it's holding up beautifully. Hang dry and barely needs a press. I do press it to get a pristine look.

Again Sterling, I do have empathy for your situation. VERY annoying.