https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience Style Advice for Fashion Lovers en-US Wed, 22 Apr 2026 20:11:54 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918597 Sat, 12 May 2018 00:22:14 +0000 Windchime 1918597@https://youlookfab.com/welookfab/ <p>Wonderful story! Very impressive customer service. My blind father, young son, and I received warm, extremely thoughtful service also, the first time I stepped inside a Nordstrom’s. It was a hot day; we were offered ice water and they were offered comfortable seats while I went shoe shopping. </p> <p>Your outfit looks great, Michelle! The new bag and earrings are fab. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918586 Fri, 11 May 2018 23:25:23 +0000 UmmLila (Lisa) 1918586@https://youlookfab.com/welookfab/ <p>Awesome. An experience to renew one's faith in customer service. And I have that necklace in rose gold and am very fond of it! </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918563 Fri, 11 May 2018 21:21:44 +0000 annagybe 1918563@https://youlookfab.com/welookfab/ <p>Awesome story, and that is a great bag </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918407 Fri, 11 May 2018 07:51:05 +0000 lyn67 1918407@https://youlookfab.com/welookfab/ <p>Happy dance, &amp;YLF Michelle!!!! Bag &amp; necklace are some fab finds,&nbsp; too!!!:-) </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918301 Thu, 10 May 2018 22:24:22 +0000 Michelle 1918301@https://youlookfab.com/welookfab/ <p>Thanks for all the nice comments on the outfit, ladies. That top is several years old, so I'm glad it still has a place in my wardrobe!<br /> I called the store manager today to pass on my positive feedback. When literally every staff member I encounter is that good, clearly something systemic is being done right and kudos are in order. :)<br /> Sveta: when you come to town, lets do it up! </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918262 Thu, 10 May 2018 21:08:46 +0000 Aquamarine 1918262@https://youlookfab.com/welookfab/ <p>I love Nordstrom! I’m impressed with your experience, and I bet you will become a customer for life. You look fab, btw! </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918258 Thu, 10 May 2018 21:00:30 +0000 Sveta 1918258@https://youlookfab.com/welookfab/ <p>Michelle, what a great experience for the first Nordstrom visit! You scored with the bag and the necklace and I echo Angie how great your outfit looks.<br />Can you imagine that I have driven to Nordstrom in Detroit area so many times and have not been to Toronto Nordstrom yet, Unbelievable! I heed to remedy it ASAP </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918250 Thu, 10 May 2018 20:43:34 +0000 Gigi 1918250@https://youlookfab.com/welookfab/ <p>Yeah, once you go to Nordstrom it can be hard to go back to regular stores. :)</p> <p>The bag looks great! I'm glad you had such a positive experience. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918192 Thu, 10 May 2018 18:28:36 +0000 cindysmith 1918192@https://youlookfab.com/welookfab/ <p>I am so glad you got treated with such respect and dignity! </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918177 Thu, 10 May 2018 17:49:55 +0000 kkards 1918177@https://youlookfab.com/welookfab/ <p>FAB bag....and i love to hear a great customer service story.... </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918161 Thu, 10 May 2018 17:35:32 +0000 Becky 1918161@https://youlookfab.com/welookfab/ <p>That's really fabulous customer service, and not as common as I wish it were. I'm thrilled that you have found a gem in your local Nordstrom. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918150 Thu, 10 May 2018 16:52:57 +0000 Colette 1918150@https://youlookfab.com/welookfab/ <p>This story makes me so happy. And I love your new purse!</p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918083 Thu, 10 May 2018 13:39:51 +0000 kellygirl 1918083@https://youlookfab.com/welookfab/ <p>That's amazing service! You look beautiful and I love your new bag! </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918076 Thu, 10 May 2018 13:17:04 +0000 KikiG 1918076@https://youlookfab.com/welookfab/ <p>LOVE the bag! And, the necklace!</p> <p>I have recently discovered that a necklace like your new one is much more flattering to my busty, short-waisted self than something like a string of beads or a chain.&nbsp; I think the difference is that a pendant or a lariat style "hangs narrow" and a string of beads "hangs wide."&nbsp;&nbsp; </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918074 Thu, 10 May 2018 13:09:54 +0000 Sara L. 1918074@https://youlookfab.com/welookfab/ <p>What a great experience!&nbsp; I love the bag you got.&nbsp; I'm on the look out for a new handbag and my last couple have been a pewter/silver color that I love, so I've been watching all threads related to handbags on YLF.&nbsp; I have never been into a Nordstrom's - there's not one in my state. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918071 Thu, 10 May 2018 12:54:29 +0000 RobinF 1918071@https://youlookfab.com/welookfab/ <p>Wow, sounds like an awesome experience! Good for them! I don't have a Nordstrom in my town unfortunately, but I do have a Nordstrom Rack. Not the same service but more my speed as far as price :)</p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918058 Thu, 10 May 2018 11:02:20 +0000 Anonymous 1918058@https://youlookfab.com/welookfab/ <p>WooHoo let’s hear it for a store still giving great customer service. I love hearing stories like this. You look positively lovely with you new purse in hand. Necklace is beautiful too.<br /> So glad your first Nordstrom experience went well for both you and R. I get the impression it definitely won’t be the last. all this great service might turn into a real “danger”.........nah! Lol;-) </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918029 Thu, 10 May 2018 06:21:14 +0000 deb 1918029@https://youlookfab.com/welookfab/ <p>Love both bag and necklace, Micelle. And your story is wonderful! </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918020 Thu, 10 May 2018 03:19:06 +0000 Sal 1918020@https://youlookfab.com/welookfab/ <p>That is indeed wonderful service Michelle and very encouraging.&nbsp; You do look super and I really like your bag and necklace purchases. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918017 Thu, 10 May 2018 02:49:23 +0000 Bonnie 1918017@https://youlookfab.com/welookfab/ <p>So nice to hear about a positive shopping experience. My nearest Nordstrom is 90 miles away so I don't get there very often. They do send what I've ordered quickly, so really appreciate that. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918001 Thu, 10 May 2018 02:08:13 +0000 rachylou 1918001@https://youlookfab.com/welookfab/ <p>That’s Nordstrom! So impressed. Your outfit today is great and so are your purchases. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1918000 Thu, 10 May 2018 02:06:20 +0000 Jessikams 1918000@https://youlookfab.com/welookfab/ <p>WOW, I knew they were good but that is like mind-blowing service. My college roommate was blind and we had such trouble getting assistance for her when we went to downtown Boston to shop (of course, that was 20 years ago....)</p> <p>Now I can’t decide which is cuter, handbag or dog... </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1917999 Thu, 10 May 2018 02:03:29 +0000 Angie 1917999@https://youlookfab.com/welookfab/ <p>Forgot to say that your outfit looks fabulous, and those dangly earrings are sublime.&nbsp; </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1917997 Thu, 10 May 2018 01:58:24 +0000 Kathie 1917997@https://youlookfab.com/welookfab/ <p>Thanks for sharing such a wonderful story! Great bag, and necklace, too! </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1917995 Thu, 10 May 2018 01:54:58 +0000 Angie 1917995@https://youlookfab.com/welookfab/ <p>What a WONDERFUL story, sweet<b> Michelle.</b> It warms my heart that Nordies rolled out the red carpet for you - as they should. Thanks for sharing. YAY you and Revie, and yay Nordstrom. </p> <p>Silver satchel and necklace are KILLER. </p> <p><b>Suz,</b> thought you might want that bag... </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1917990 Thu, 10 May 2018 01:39:53 +0000 Suz 1917990@https://youlookfab.com/welookfab/ <p>Michelle, what a wonderful story. So glad you had such a positive experience and now I want your new bag! It's gorgeous! </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1917989 Thu, 10 May 2018 01:38:04 +0000 Anonymous 1917989@https://youlookfab.com/welookfab/ <p>Michelle, love your outfit, love your purchases, love your story. Maybe Nordstrom just went through an awkward phase and now they've pulled themselves together?&nbsp; It's true that in the actual store I've never had a bad customer experience. And even online when I was disappointed, it wasn't the service, it was the policies. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1917987 Thu, 10 May 2018 01:37:25 +0000 Toban 1917987@https://youlookfab.com/welookfab/ <p>What a lovely story and purchases. So glad to see great service like that and glad you found what you were looking for. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1917985 Thu, 10 May 2018 01:15:57 +0000 Carla 1917985@https://youlookfab.com/welookfab/ <p>I'm so happy to read about your great experience at Nordstroms in Toronto. I've enjoyed excellent service from the SA in the lingerie department. Although she appeared very young, she had worked 17 years at Bikini Village and had a real passion for lingerie! </p> <p>It is always a treat to have lunch at their restaurant as well!</p> <p>Congratulations on the lovely silver bag and new necklace. </p> https://youlookfab.com/welookfab/topic/ylf-right-of-passage-first-in-person-nordstrom-experience#post-1917976 Thu, 10 May 2018 00:58:18 +0000 Michelle 1917976@https://youlookfab.com/welookfab/ <p>So this may seem truly bizarre for someone who has haunted YLF off and on for nearly a decade, but I was&nbsp; a Nordstrom virgin until this very day. Much of this stems from the fact that the forum's favourite hangout had no Canadian locations until the past couple of years....but that still leaves a couple of years unaccounted for. I have no defence and will not offer one. :p Today, however, I have remedied this and just need to rave about something. <br />I was starting to question the much-vaunted Nordy's customer service experience based on recent tangles with the website, which is both more annoying for Canuks and more inaccessible for screen-reader users. This was getting on my nerves as I had found a silver satchel available for half-price and wanted to snap it up. After numerous abortive attempts, I finally called the international division. I was all set to order the stupid thing and pay to have it shipped from the U.S., but fortunately had the wherewithal to ask them to check the location that's walking distance from my office (insert giant red danger sign here). Turns out the bag was available and I was encouraged to call the store. Fine. And here's where it gets good. <br />So I speak to a lovely associate in the handbags section who confirms that they have it in stock and puts it on hold for me. I start to ask her for directions, explaining the fact that I'm blind, will be coming with a guide dog, and need really detailed guidance when navigating department stores or malls (this obviously goes double for department stores within malls). Lovely SA apologizes for her lack of directional aptitude but offers to get the information for me. A few minutes later she calls back with someone from store concierge. He provides great verbal instructions, then does one better by offering to come meet me anywhere I like at street level and making sure I get where I want to go. I graciously accept, we swap phone numbers, and I tell him I expect to be there sometime after 4. <br />So 4:30 rolls around and I am just preparing to leave work when my phone rings. It's Helpful Concierge Guy gently inquiring if I'm still planning to come and asking if I need any assistance. I tell him I hope to be there in 20 minutes or so. This plan goes off without a hitch, and thanks to his instructions I manage to get within a third of a block of the door before calling him to arrange a meetup. He's out there tout de suite, all friendliness and charm, and takes me straight to the handbag counter with promises to return when I'm done. <br />I connect with Lovely SA and acquire my silver satchel (see below and weigh in if you like). I then decide to take a peek at the neighbouring jewelry counter, where two delightful women instantly start cooing over Revie and collaborate to help me out. Between the two of them they find this suuuuuper versatile necklace (see below again, I got it in the silver). Throughout this experience we start chatting about all kinds of things like the tech I use, plus-size shopping spots in the city etc. One of them, Nicole, offers to help me out any time I want, either in the store or elsewhere in the mall, and insists I take her personal cell number so I can get in touch if I want to arrange a shopping spree. <br />So once I pick my jaw up off the floor and pay for the necklace, Helpful Concierge Guy is right back over lickity split and escorts me back out. He volunteers to walk me to the bus stop I'm headed for, which is only half a block away but still! While en route, he tells me that the store has a delivery service and that in future he'd be happy to arrange for things to be brought to me at my home or work. <br />So yeah, ladies, I finally believe y'all - Nordstrom is 100% where it's at!! Canadian gals, I think I'll have a suggestion for our next conFAB. :)</p>