https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return Style Advice for Fashion Lovers en-US Fri, 17 Apr 2026 06:45:36 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1940427 Mon, 23 Jul 2018 14:31:24 +0000 Angie 1940427@https://youlookfab.com/welookfab/ <p>It just happened to me too. I am confident Nordies will sort it out.&nbsp; </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1940254 Sun, 22 Jul 2018 21:44:47 +0000 Aquamarine 1940254@https://youlookfab.com/welookfab/ <p>This reminds me of the great customer service I had from Zappos recently. I had ordered a pair of beach slides ($39) and another pair of similar shoes (more $$) was sent to me instead. When I called customer service, they said to keep the wrong shoes, no charge (they suggested donating them if I didn’t want them) and they would send me the correct ones. Kind of amazing and a bit decadent, I thought, but I have always been a fan of Zappos, like Nordstrom. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1940243 Sun, 22 Jul 2018 20:35:52 +0000 Gigi 1940243@https://youlookfab.com/welookfab/ <p>I'm glad it worked out. A couple of months ago, I was sent the wrong pair of jeans, and like you, the correct item appeared on the packing list. I returned in-store and had no problem.&nbsp; </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1940242 Sun, 22 Jul 2018 20:25:22 +0000 Anonymous 1940242@https://youlookfab.com/welookfab/ <p>YAY Nordstroms!!!!!!!! </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1940220 Sun, 22 Jul 2018 18:57:54 +0000 Toban 1940220@https://youlookfab.com/welookfab/ <p>Returned in person today, with absolutely no problems on the misshipment of shoes. I’ve been impressed with Nordstrom’s online ordering and in person return process. It reduces my hesitation in ordering something that I may be incertain about. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938448 Wed, 18 Jul 2018 13:44:43 +0000 Toban 1938448@https://youlookfab.com/welookfab/ <p>Wow. So many stories of this happening, but all with successful endings. Greatly appreciate your feedback. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938442 Wed, 18 Jul 2018 13:32:36 +0000 Colette 1938442@https://youlookfab.com/welookfab/ <p>I've experienced this and had no problems returning. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938414 Wed, 18 Jul 2018 12:45:31 +0000 Aquamarine 1938414@https://youlookfab.com/welookfab/ <p>Yes, this has happened to me. I called and spoke on the phone and shipped item back. No problems at all. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938409 Wed, 18 Jul 2018 12:29:53 +0000 julesegr 1938409@https://youlookfab.com/welookfab/ <p>I received two boxes the other day, one with my correct order and packing slip and a second with the same packing slip and completely different items. I believe I was only charged once, but I am going to call to be sure and get a label and advice for returning. What was baffling is that it was an order the SA requested for wrong-size items I was interested that were coming from another store. It almost feels like they shipped me someone else's order by mistake (with the wrong packing slip). </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938228 Wed, 18 Jul 2018 02:02:44 +0000 Elizabeth P 1938228@https://youlookfab.com/welookfab/ <p>Nordstrom’s once sent me the wrong colour bag. It was mislabeled. I’d been stalking it, and was so excited when the “right” one popped back up online. By the time it got to me, in Canada, a couple of weeks had gone by. I figured there was no way that I was ever going to get my beloved bag after that amount of time (hadn’t been available online within a day or two of me ordering it). So I called, and the SA tracked one down for me from a store, and had it shipped. I was very impressed. And relieved! </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938186 Wed, 18 Jul 2018 00:23:12 +0000 Staysfit 1938186@https://youlookfab.com/welookfab/ <p>I have received a few funny items by mistake from Nordies, and they have always been gracious about accepting the return. I recently received the wrong size dress from Boden, and they were also very good about taking the return. The dress was mislabeled. I think sale items maybe more susceptible to error because of the quick turn around and large mail order volume. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938185 Wed, 18 Jul 2018 00:21:20 +0000 Joyce B 1938185@https://youlookfab.com/welookfab/ <p>I would call Nordstrom online to let them know of the error and would ask them to put a note in the system. I would also document whom I spoke with. This way I would have all bases covered before returning the item. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938175 Wed, 18 Jul 2018 00:13:06 +0000 Toban 1938175@https://youlookfab.com/welookfab/ <p>Thanks, everyone, for sharing your experience! Glad Nordstrom’s reputation of good customer service is confirmed, though sorry to hear that this has happened to you. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938171 Wed, 18 Jul 2018 00:02:32 +0000 Suz 1938171@https://youlookfab.com/welookfab/ <p>Nordstrom's will be excellent about this. It sometimes happens -- they will accept the return no questions.&nbsp; </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938167 Tue, 17 Jul 2018 23:59:15 +0000 JAileen 1938167@https://youlookfab.com/welookfab/ <p>I’ve had this happen, but not with Nordstrom. Zappos apologized and told me to keep the orange patent sandals. Well, at least they fit. Macy’s sent a denim jacket when I had ordered a railroad stripe jacket. I don’t expect to have a problem, but if I do, my plan is to be polite yet assertive. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938166 Tue, 17 Jul 2018 23:59:01 +0000 Thistle 1938166@https://youlookfab.com/welookfab/ <p>I had it happen to me last month. I ordered black and they shipped brown. I returned it without issue.&nbsp; </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938164 Tue, 17 Jul 2018 23:58:11 +0000 Windchime 1938164@https://youlookfab.com/welookfab/ <p>I’d be very surprised if you have any trouble returning it; Nordstrom’s customer service is usually platinum rated! </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938160 Tue, 17 Jul 2018 23:55:09 +0000 Echo 1938160@https://youlookfab.com/welookfab/ <p>I had something similar just happen. I ordered a Topshop top and they sent a green, off-the-shoulder dress. I just called and they emailed me a return slip, put in the original order and rushed delivery, and removed the charge. I don't think it will be any problem for you to return the wrong ones in store (and hopefully have them send you the proper ones). </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938152 Tue, 17 Jul 2018 23:46:26 +0000 Janet 1938152@https://youlookfab.com/welookfab/ <p>I had something like this happen from Nordstrom recently — I ordered a black Zella athletic top, and what arrived was a black blouse from some other brand, packed in a plastic wrapper with a label for the Zella top. I returned in store and no problems at all. Apparently it happens sometimes. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938151 Tue, 17 Jul 2018 23:45:50 +0000 Greyscale 1938151@https://youlookfab.com/welookfab/ <p>Happened to me last year (it was a different pair of Paul Green shoes than the ones I ordered). I returned them in person and had no trouble at all. </p> https://youlookfab.com/welookfab/topic/wrong-item-shipped--advice-for-return#post-1938149 Tue, 17 Jul 2018 23:43:15 +0000 Toban 1938149@https://youlookfab.com/welookfab/ <p>The completely wrong pair of shoes was shipped but right one was on packing list. I plan to return in person. Has this happened to anyone? Any challenges with the return? </p>