https://youlookfab.com/welookfab/topic/what-would-you-do-5 Style Advice for Fashion Lovers en-US Wed, 22 Apr 2026 18:06:36 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/what-would-you-do-5/page/2#post-1993348 Fri, 18 Jan 2019 00:06:46 +0000 Vix 1993348@https://youlookfab.com/welookfab/ <p>Hi April -- </p> <p>Good to hear this happy ending, esp as PayPal doesn't have the best rep. Still annoyed on your behalf that the retailer wouldn't cooperate in the investigation!</p> https://youlookfab.com/welookfab/topic/what-would-you-do-5/page/2#post-1993244 Thu, 17 Jan 2019 19:40:53 +0000 Anonymous 1993244@https://youlookfab.com/welookfab/ <p>Good to hear, <b>April</b>!!!!!!!!!!!!!!!!!!!</p> <p>Hopefully you will <i><u>never</u></i> have to deal with that retailer again for all time. &nbsp; </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5/page/2#post-1993208 Thu, 17 Jan 2019 18:23:57 +0000 April 1993208@https://youlookfab.com/welookfab/ <p>No, I won't buy from them again, you can be sure.&nbsp;&nbsp; </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5/page/2#post-1993141 Thu, 17 Jan 2019 15:32:00 +0000 Angie 1993141@https://youlookfab.com/welookfab/ <p>Excellent news, <b>April. </b>Bet you won't purchase from said retailer in a hurry..... </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5/page/2#post-1993111 Thu, 17 Jan 2019 14:24:48 +0000 rachylou 1993111@https://youlookfab.com/welookfab/ <p>Good on PayPal. Ditto on Huge Mistake re said company. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5/page/2#post-1993108 Thu, 17 Jan 2019 14:19:02 +0000 Janet 1993108@https://youlookfab.com/welookfab/ <p>I’m glad PayPal made it right. Boo for the retailer though. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5/page/2#post-1993097 Thu, 17 Jan 2019 14:04:34 +0000 Helena 1993097@https://youlookfab.com/welookfab/ <p>Glad to hear it, although shame on the retailer. I hope you get a Julia Roberts in Pretty Woman moment with them someday!!</p> <p>"Big mistake. HUGE." lol </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5/page/2#post-1993069 Thu, 17 Jan 2019 13:34:10 +0000 Coffeegirl28 1993069@https://youlookfab.com/welookfab/ <p>That is a great update! Annoying that you had to put in all the legwork to get the money back, but at least it's case closed now. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5/page/2#post-1993066 Thu, 17 Jan 2019 13:21:01 +0000 April 1993066@https://youlookfab.com/welookfab/ <p>Just letting you all know that PayPal made this right, even though the retailer wouldn't budge.&nbsp; (The retailer refused even to respond to PayPal's requests for information, and therefore PayPal required them to refund the full price of the missing shipment.)</p> <p> </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1983169 Sun, 16 Dec 2018 15:40:14 +0000 cindysmith 1983169@https://youlookfab.com/welookfab/ <p>I hope you screen capped that damages message.<br /> I hope you get this sorted </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1983116 Sun, 16 Dec 2018 14:21:12 +0000 shiny 1983116@https://youlookfab.com/welookfab/ <p>"Damage reported to sender"... I've been wondering if UPS is dealing with more bomb threats this season, and perhaps that's why shipments are so late. That, and weather.</p> <p>We used to have problems at our old house, but only during the holiday season when they hired temporary workers who didn't know the neighborhood. We lived on "## X" Road... and there was also a "## X Street" just around the corner. Our packages were constantly getting delivered to the Street address. There was also the time that a temp postal worker delivered the package to our basement door and it took us awhile to realize it was there.&nbsp;</p> <p>Hope you get it sorted! </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1983093 Sun, 16 Dec 2018 11:17:15 +0000 Bijou 1983093@https://youlookfab.com/welookfab/ <p>I am shocked that any retailer would risk treating a customer this way. Definitely worth following up with and being relentless in your pursuit.</p> <p>Such a shame, I am sure that you have much better things to do (especially at this time of year). However, this bad behaviour on behalf of the retailer and delivery company needs to be addressed. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1983073 Sun, 16 Dec 2018 06:16:32 +0000 Kari 1983073@https://youlookfab.com/welookfab/ <p>Definitely doing the right thing by opening a case. I’ve never had a retailer behave that way! In fact, just this week a package was sent to me that supposedly contained two items, per the shipping notice and packing slip - yet only one item was inside, and both were marked as delivered. I checked all the packaging and called to confirm it was not shipped separately. The retailer replaced the missing item. That the one you ordered from has refused, especially in light of the tracking information, seems suspicious. I hope you are refunded promptly. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1983001 Sat, 15 Dec 2018 23:04:04 +0000 taylor 1983001@https://youlookfab.com/welookfab/ <p>i knew the tracking system would catch up to the package ....<br /> Let’s see what’s next : </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982995 Sat, 15 Dec 2018 22:52:28 +0000 Cardiff girl 1982995@https://youlookfab.com/welookfab/ <p>I am surprised that you didn’t have to sign for something so expensive .l do hope that you manage to get somewhere in your pursuit of justice.Good luck! </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982989 Sat, 15 Dec 2018 22:22:13 +0000 Gretchen 1982989@https://youlookfab.com/welookfab/ <p>I would definitely fight this on all fronts. Now that you have the UPS message, I would be right back in front of the retailer. If UPS reports damage and you never received the item, the problem clearly occurred before your house.&nbsp;</p> <p>Now would be a good time to start pointing this out on the retailers FB page or Twitter - no one wants the hassle of a customer service problem when it's easily addressable.&nbsp; </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982958 Sat, 15 Dec 2018 19:53:23 +0000 Anonymous 1982958@https://youlookfab.com/welookfab/ <p>Interesting. &nbsp;Looks like it was never delivered AT ALL. &nbsp;Document that information some how. &nbsp; </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982955 Sat, 15 Dec 2018 19:51:08 +0000 April 1982955@https://youlookfab.com/welookfab/ <p>I just put the tracking number into the UPS site and got the following message: "Damage has been reported to sender."</p> <p>The plot thickens... </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982951 Sat, 15 Dec 2018 19:35:58 +0000 Gigi 1982951@https://youlookfab.com/welookfab/ <p>I'm really sorry to hear this. I recently had a package marked as delivered that either was not delivered or was stolen. Lucky for me, it was only a $100 pair of shoes, and the retailer refunded me.</p> <p>I have a friend who also had a package go missing recently. She said it turned up 12 days later. She doesn't know who put it on her doorstep, if it was the carrier or someone else. I'm crossing my fingers that this happens for you.</p> <p>I agree with&nbsp;<b>cindysmith&nbsp;</b>that this is a matter of a disputed charge and should be taken up with the credit card company. You paid for something that was not delivered. The vendor should absorb this cost. They should have insurance or something for situations like this. All the blame should not be placed on the customer. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982886 Sat, 15 Dec 2018 14:39:26 +0000 Angie 1982886@https://youlookfab.com/welookfab/ <p>Oh, darling, April. I wish it WAS Nordies so that all would be sorted. Lots of good ideas here. Good luck and much love to to you. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982859 Sat, 15 Dec 2018 13:50:16 +0000 kkards 1982859@https://youlookfab.com/welookfab/ <p>april, do you have security cameras? and was the package delievered by USPS or by a private company (ie UPS or Fed Ex)....if you have camera's, this is easier to dispute...and tell the all companies involved you are opening a criminal complaint...and then do that....this time of year packages disappearing is not what any retailer or delievery company wants to hear, and its likely yours is not the only one that disappeared.&nbsp; </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982852 Sat, 15 Dec 2018 13:40:53 +0000 April 1982852@https://youlookfab.com/welookfab/ <p>You'd have to come through a gate and down a long private drive to get to the porch, so it seems unlikely that this one package was stolen.</p> <p>I thought the retailer might at least offer store credit, but the fact that they're not budging is making me feel spiteful.</p> <p>And no, Angie, don't fret - as you already guessed, it was not our beloved Nordstrom.&nbsp;&nbsp;</p> <p> </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982731 Sat, 15 Dec 2018 01:05:25 +0000 Suz 1982731@https://youlookfab.com/welookfab/ <p>Oh no! So frustrating! I say definitely keep at them and file a complaint if need be.&nbsp;</p> <p>I've had a package stolen from my doorstep once and had quite a time of it, getting redress from Zara -- but eventually they did refund my money. We've also had a few Amazon orders go astray but they have been great to deal with.&nbsp; </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982712 Fri, 14 Dec 2018 23:36:10 +0000 Janet 1982712@https://youlookfab.com/welookfab/ <p>This happened to me a couple of years ago with a jacket I ordered from Intermix. I had to make a couple of phone calls but they did believe me that the package never showed at my house and they sent me a replacement item. I say keep at it via the retailer and the delivery company. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982711 Fri, 14 Dec 2018 23:07:28 +0000 K.M. 1982711@https://youlookfab.com/welookfab/ <p><div>^^ I second <b>cindysmith</b>'s suggestions of fighting for this on all fronts, and also the suggestions for contacting them on social media publicly. <br /></div><div><br /></div><div>I understand, as <b>always trying</b> said, that sometimes packages are stolen. This has been happening in my neck of the woods too. But retailers and shipping companies should plan for this and shoulder some of the responsibility. It shouldn't be a risk that falls solely on the customer (and if it is, I will stop ordering online). <br /></div><div><br /></div><div>Several years ago this happened to me with a package from Banana Republic. They replaced the item, no argument/struggle/questions. But now that these incidents are more frequent (and I'm sure many people take advantage of the system), I could see retailers getting warier. <br /></div><div><br /></div><div>It's tough! <br /></div></p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982695 Fri, 14 Dec 2018 22:01:32 +0000 jussie 1982695@https://youlookfab.com/welookfab/ <p>Yes- keep trying!! It’s just not right. I say the tracking numbers are your best bet OR the weight of the package if it was meant to be in with one of the two prior packages.<br /> I’m honestly surprised this doesn’t happen more frequently. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982693 Fri, 14 Dec 2018 21:51:35 +0000 cindysmith 1982693@https://youlookfab.com/welookfab/ <p>I would definitely file a claim with the shipping company, another one with my credit card company (this is not a question of delivery/non-delivery, it is a disputed charge, i.e. you were charged for something you did not get), yet another one with paypal, and I would definitely keep disputing this with the retailer (via phone, email, social media, and any other avenue I could think of). If nobody seems interested in helping you resolve the issue, I would suggest an attorney; sometimes the mere mention of an attorney is enough to get the ball rolling towards a solution.</p> <p>But then again, I'm that relentless, I'm that petty, and my nickname is "Miss Scorch the Earth"..... so there's that. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982687 Fri, 14 Dec 2018 21:34:12 +0000 texstyle 1982687@https://youlookfab.com/welookfab/ <p>So, it was said to be delivered in a separate box or was it supposedly in one of the other two boxes? If the latter, you can get the weight from those boxes via the tracking and see how heavy they were. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982675 Fri, 14 Dec 2018 20:59:57 +0000 Helena 1982675@https://youlookfab.com/welookfab/ <p>Oh that absolutely sucks!! This has happened to me; I think the delivery company just marked it delivered when it wasn't ... but the retailer replaced the items for me.</p> <p>I think I would call out the retailer in some way - someone there can help you out, if you escalate to the right person. If they won't help, I think I would give them a review stating the facts and why it is unfair (since obviously if you are doing business via post, then on occasion this is going to happen; you can't necessarily just assume the customer did something wrong). Pestering the delivery co might help but in my case, they just deflected me back to the retailer.</p> <p>Worst case scenario, never buy from them again, and make sure they (and all your friends) know why! Good luck; I hope it works out. </p> https://youlookfab.com/welookfab/topic/what-would-you-do-5#post-1982672 Fri, 14 Dec 2018 20:54:48 +0000 always trying 1982672@https://youlookfab.com/welookfab/ <p>Was it left on your porch or doorstep?&nbsp; My neighborhood watch is saying packages are being stolen that are left on porches.&nbsp; We have had everything left on doorsteps and sometimes UPS will ring the doorbell, but mostly things are just left, and we may not look out for a while.&nbsp; Have two more Christmas packages to come so are on the lookout.&nbsp; THIS S NOT EASY AS WE DO NOT KNOW THE TIME OF DAY THEY MAY COME.&nbsp; sorry FOR YOUR LOSSS, AND SURE HOPE YOU GET IT RESOLVED. </p>