https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience Style Advice for Fashion Lovers en-US Wed, 06 May 2026 03:14:00 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience/page/2#post-778596 Mon, 19 Nov 2012 16:21:08 +0000 rae 778596@https://youlookfab.com/welookfab/ <p>If they are dealing with storm fallout, they should be even more concerned about pleasing the customers they do have. Being rude to a customer is never, ever okay. Even to tell someone no, it should be done professionally. </p> <p>I would definitely call the CC company... pretty slimy that they took your FB post down, too, rather than replying. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience/page/2#post-778582 Mon, 19 Nov 2012 16:08:36 +0000 ironkurtin 778582@https://youlookfab.com/welookfab/ <p>Modgirl, I feel I did give them a chance. I was sweet and reasonable and they were rude. I do see your point about the difference between a dress and a huge natural disaster, it does put things into perspective. Maybe I should just let it go. Or I may just call VISA and see what they reccommend.</p> <p>In the meantime, I would advise YLF readers to avoid the site unless they are 100% certain they want what they're ordering. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience/page/2#post-778572 Mon, 19 Nov 2012 15:55:22 +0000 Mochi 778572@https://youlookfab.com/welookfab/ <p>You could always try giving them a chance, but from reading yelp reviews, I could see they've had this terrible customer service for a long time. You get a limited window to mediate through a cc company; I wouldn't waste that much time.</p> <p>(ETA: not to appear heartless; I have friends and family in NJ, NYC, CT and LI who are dealing with the fallout of that storm.) </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience/page/2#post-778566 Mon, 19 Nov 2012 15:46:39 +0000 modgrl 778566@https://youlookfab.com/welookfab/ <p>Perhaps in the aftermath of Hurricane Sandy, their employees were a little bit frustrated about not having water, electricity, roads, subways, food, cellphones, computer access, etc. Lower Manhattan was flooded. My cousin's LI house washed away as did much of the jersey shore. </p> <p>I would give the store a chance to fix the problem before you start a complaint with Visa. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience/page/2#post-777658 Sun, 18 Nov 2012 01:56:11 +0000 Mochi 777658@https://youlookfab.com/welookfab/ <p>I was (semi-humorously) thinking we need to have a YLF Hall of Shame. I don't understand these halfwit retailers. Who do they think they are?</p> <p>I did go on the company's website and they have a stringent policy regarding returns (basically they don't accept them). However, the employee's assurances trump whatever their policy is, and if they had any sense of discretion, in the undeniable face of emails, they would give you your $150 back (a pittance for them, surely). But no, they have their pissy chichi boutique attitude and haven't caught on yet that they can't pull down everything on the internet that people say about them. Jeez. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience/page/2#post-777654 Sun, 18 Nov 2012 01:53:02 +0000 annagybe 777654@https://youlookfab.com/welookfab/ <p>I've looked at their website sometimes. Now I know to stay far away. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience/page/2#post-777650 Sun, 18 Nov 2012 01:48:24 +0000 Kari 777650@https://youlookfab.com/welookfab/ <p>Holy Moley. What an awful experience! I'm glad when I can see reviews on independent sites like Yelp that can warn me away from purchasing at places like that. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777646 Sun, 18 Nov 2012 01:40:39 +0000 Atlantia 777646@https://youlookfab.com/welookfab/ <p>That's even worse customer service that they pulled your FB post. You need to repost onto FB, take a screenshot, and then post THAT image along with your yelp review. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777587 Sun, 18 Nov 2012 00:14:58 +0000 moira 777587@https://youlookfab.com/welookfab/ <p>Print the emails out and send it to corporate with an explanation of your discourse with that last representative, by MAIL, certified. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777584 Sun, 18 Nov 2012 00:13:16 +0000 Debora 777584@https://youlookfab.com/welookfab/ <p>Dana, it's appalling the way you were treated by this company. I went to Yelp and read your review. Good for you! One other thing, when I went to your review I checked the box stating that I found the review helpful and would encourage everyone to do the same. Let them see how many people you are dissuading from shopping there as a result of your review! </p> <p><a href="http://www.yelp.com/biz/blue-and-cream-new-york" rel="nofollow">http://www.yelp.com/biz/blue-and-cream-new-york</a></p> <p>I hope you are able to get a satisfactory resolution. They certainly will never get my business! </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777571 Sat, 17 Nov 2012 23:50:15 +0000 Thistle 777571@https://youlookfab.com/welookfab/ <p>I also recommend getting your credit card company involved. That is one of the reasons why it is so good to use a credit card.</p> <p>You have the e-mail as proof. Use it.</p> <p>That is $150 of your money they don't deserve. And shouldn't get to keep.</p> <p>Might also be worth filing a complaint with the BBB, although these days, Yelp might be even better. And I don't think they can take down a Yelp review! </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777565 Sat, 17 Nov 2012 23:36:47 +0000 Raisin 777565@https://youlookfab.com/welookfab/ <p>Hey ironkurtain the dress would probably be a bit big for me...too bad because I really do like it!</p> <p>Just wanted to add, I once asked my CC company for a chargeback because of a merchant who did not send me my items. He said they didn't have the stock, offered a refund and never gave it back and stopped returning my emails. When I called the CC they returned my money on the spot. The company has 3 months to refute the chargeback, but if you have the emails you will win. I had all mine and never had to supply them, he never argued. It took all of 10 minutes on the phone! They told me the main thing is it has to be done within 30 days of the purchase. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777443 Sat, 17 Nov 2012 20:26:46 +0000 catgirl 777443@https://youlookfab.com/welookfab/ <p>I had to get a credit card company involved in a situation where I never got a video camera I ordered. A friend of mine even went to the office in NY listed as the address and it was a total scam. Get your money back and let it go, for your sanity. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777439 Sat, 17 Nov 2012 20:25:34 +0000 Sharon 777439@https://youlookfab.com/welookfab/ <p>Do you have an Office of Fair Trading or something similar in the states? We have one here. It is a government department dedicated to enforcing consumer law and protecting consumer rights. I recently used it very successfully (not about clothes, but the principle is the same). I would have thought that misrepresenting your ability to return an item would be grounds to escalate this. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777437 Sat, 17 Nov 2012 20:23:34 +0000 ironkurtin 777437@https://youlookfab.com/welookfab/ <p>DF - It was only about $150 in damage, the price I was willing to pay to have a go-to hot mama dress in my closet.</p> <p>At this point I may just go to Visa instead of spamming their FB page. Life is too short, yknow? </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777433 Sat, 17 Nov 2012 20:17:40 +0000 DonnaF 777433@https://youlookfab.com/welookfab/ <p>IK; I hope you re-post &amp; re-post &amp; re-post. I guess I should check out merchants on FB; it never occurred to me.</p> <p>Might have been cheaper to rent a dress, but don't know if *your* styles are rented as I have never explored this option. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777418 Sat, 17 Nov 2012 19:53:26 +0000 ironkurtin 777418@https://youlookfab.com/welookfab/ <p>OMG! They did! They must have a patrol or something. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777415 Sat, 17 Nov 2012 19:52:31 +0000 Mochi 777415@https://youlookfab.com/welookfab/ <p>(I think we cross-posted just now)</p> <p>Dana, OY VEY. I know I saw your rant on FB. I Liked it. And now it looks like they TOOK IT DOWN. I hope I'm wrong. Please check back. I have to go to the gym now and attempt to have a life off of the internet :)</p> <p>Good lord that would be the bottom of the sleazebucket. I'm really sorry. We would have to bombard them in that case. Say the word and you have your army set to do battle! </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777410 Sat, 17 Nov 2012 19:50:31 +0000 ironkurtin 777410@https://youlookfab.com/welookfab/ <p>Thank you, Mochi! Done!</p> <p><a href="http://www.yelp.com/review_share/FhZhb0GiVvXSi0F9SWdyFQ/review/xNevauTnN4j4vyoHPBwdpA?fsid=fNUGm84wFFE1e7fqvm0znA" rel="nofollow">http://www.yelp.com/review_sha.....e7fqvm0znA</a></p> <p>If anyone wants to go to their FB page and comment on my post "That's awful!" please do feel free.</p> <p>I so seldom get angry at retailers. I know how hard it is to survive in this economic climate. But this experience was really annoying! </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777395 Sat, 17 Nov 2012 19:40:16 +0000 Mochi 777395@https://youlookfab.com/welookfab/ <p>Your job is almost done, Dana. </p> <p><a href="http://www.yelp.com/biz/blue-and-cream-new-york" rel="nofollow">http://www.yelp.com/biz/blue-and-cream-new-york</a></p> <p>Write a yelp review. And read them--there are some horrible stories! One woman would not get even credit on a $500 jacket that was lost in the mail! </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777372 Sat, 17 Nov 2012 19:23:17 +0000 ironkurtin 777372@https://youlookfab.com/welookfab/ <p>Hello all,<br /> I have ranted on their FB page:<br /> <a href="https://www.facebook.com/blueandcream?ref=ts&#038;fref=ts" rel="nofollow">https://www.facebook.com/bluea.....38;fref=ts</a></p> <p>And sent them an email directly:<br /> Dear B&amp;C,<br /> Returns are certainly at your discretion if you want to keep a customer. My correspondence with you about this order, which went from, oh we have to cancel it do you want to pick something else, me asking to cancel it, you finding the item and asking if I wanted to change it, me asking if it was returnable and being told "of course!" contradicts what that checked box implies.<br /> I find your tone rude given the circumstances. I will not be returning to your site or store, and I will be telling my friends about this experience.<br /> Thanks for your time.</p> <p>Also RunnerRae, it is a size 6. It's really great, just not the right fit for me. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777301 Sat, 17 Nov 2012 17:34:30 +0000 Mander 777301@https://youlookfab.com/welookfab/ <p>Yikes! Definitely contact Visa. I can't believe they would try to pull that when you have it in writing that they said you could return it. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777300 Sat, 17 Nov 2012 17:31:50 +0000 Kari 777300@https://youlookfab.com/welookfab/ <p>That's horrible! I think this is worth raising a stink over since you have written confirmation from a store employee that the dress is returnable. That was smart of you to make sure it was confirmed via email, but awful service on the part of the store to go back on their word like that. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777299 Sat, 17 Nov 2012 17:31:02 +0000 Mochi 777299@https://youlookfab.com/welookfab/ <p>And if they've got a FB page, go up there and scribe a rant on their wall. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777298 Sat, 17 Nov 2012 17:30:22 +0000 Mochi 777298@https://youlookfab.com/welookfab/ <p>Oh yes. Don't waste time. Get your credit card company involved. You'd be surprised how fast things get resolved. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777297 Sat, 17 Nov 2012 17:29:24 +0000 Mochi 777297@https://youlookfab.com/welookfab/ <p>Wait. Am I understanding correctly that you have it written in email that you could return the dress? If so, they don't have a leg to stand on. Let me know if you want to to join the bombard them with nasty emails brigade. I am shaking my head at the stupidity of these retailers. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777295 Sat, 17 Nov 2012 17:26:57 +0000 rae 777295@https://youlookfab.com/welookfab/ <p>It seems like Blue&amp;Cream boutique will not last long treating customers like this. </p> <p>Can you ask for the original person by name? Or ask to speak with the owner? I like Atlantia's idea as well. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777288 Sat, 17 Nov 2012 17:20:21 +0000 Anonymous 777288@https://youlookfab.com/welookfab/ <p>I'm sorry. How frustrating. </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777279 Sat, 17 Nov 2012 17:08:05 +0000 Atlantia 777279@https://youlookfab.com/welookfab/ <p>Can you also try sending the email chain to your bank and asking to reverse the credit card charge? Go as far up the chain as you can, and then make a really public stink online. Trust me, I work in the service industry. Nothing is more frightening than an extremely well thought out and written rant. Just don't call it a slut dress when you're bashing them online, or you'll sink your credibility.<br /> Sorry it wasn't the jaw-dropping dress you were going for! </p> https://youlookfab.com/welookfab/topic/venting-about-slut-dress-ordering-experience#post-777276 Sat, 17 Nov 2012 17:03:13 +0000 Raisin 777276@https://youlookfab.com/welookfab/ <p>Oy. All I can say is I just ordered something from them too, and just ordering was a hassle! They're customer service stinks. Love the dress you picked though, if it would fit me I would buy it off you! What size? </p>