https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom Style Advice for Fashion Lovers en-US Sun, 19 Apr 2026 01:15:13 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1329811 Wed, 13 Aug 2014 11:16:06 +0000 chadya 1329811@https://youlookfab.com/welookfab/ <p>excellent case for never buying FS items on the internet</p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1329538 Tue, 12 Aug 2014 23:14:14 +0000 Beth 1329538@https://youlookfab.com/welookfab/ <p>Sooo frustrating, Anna.</p> <p>On another note (channeling Dave Barry), Clogs of Doom would be an excellent name for a band. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1329352 Tue, 12 Aug 2014 18:42:02 +0000 RoseandJoan 1329352@https://youlookfab.com/welookfab/ <p>An item has to be fit for purpose as far as I'm concerned regardless of the price. Scrapes to the leather would be expected from a fall but for the leather to seperate from the sole? </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328987 Tue, 12 Aug 2014 11:21:40 +0000 chadya 1328987@https://youlookfab.com/welookfab/ <p>Don't know the backstory on these shoes at all.&nbsp; Did the OP buy these on a Final Sale in the store or online?&nbsp; <br />Final Sale in store means you can inspect for any defects and flaw and know what you are getting and be aware.<br />Final Sale online means who knows what you are getting and you might be able to push them a bit.&nbsp; </p> <p> </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328930 Tue, 12 Aug 2014 05:02:06 +0000 Kari 1328930@https://youlookfab.com/welookfab/ <p>I hope they make it clear when purchasing final sale that it means they won't refund you even if the product is defective. Based on online reviews sounds like you are not the first one to experience this with a product they sell. Shame on them for not standing by their merchandise; that's a pretty flimsy excuse. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328926 Tue, 12 Aug 2014 04:57:45 +0000 MsMary 1328926@https://youlookfab.com/welookfab/ <p>Fooey! </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328911 Tue, 12 Aug 2014 04:39:41 +0000 san 1328911@https://youlookfab.com/welookfab/ <p>That is a shame.&nbsp; I like Nordstrom's return policy. &nbsp; </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328800 Tue, 12 Aug 2014 02:29:26 +0000 Angie 1328800@https://youlookfab.com/welookfab/ <p>*sad face*&nbsp; </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328794 Tue, 12 Aug 2014 02:22:33 +0000 Gigi 1328794@https://youlookfab.com/welookfab/ <p>This is crummy. There is a very real possibility that the shoes were defective, although like you say, you can't know for sure what caused what. So I think it would have made sense for the retailer to refund your money, despite it being final sale. Final sale does not apply to defective merchandise. So they shouldn't have said they can't take them back because they've been worn—that's not the issue.</p> <p>I guess I would try LaG one more time and ask to speak with the manager if necessary, letting them know that this is about *defective* merchandise. If that doesn't work, I&nbsp;agree that taking it up with the designer would be a good idea.&nbsp; </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328762 Tue, 12 Aug 2014 01:51:16 +0000 ironkurtin 1328762@https://youlookfab.com/welookfab/ <p>Yes, you don't know, and neither does LaG, and it was final sale. Caveat Emptor, especially where trendy fashion is sold on a seasonal basis. It's happened to me too - final sale Rag and Bone boots I couldn't even get my feet into because of the way the cuff was designed. Final Sale. My gamble. Not the retailer's fault, IMO. It certainly wouldn't make me never shop at LaG again.</p> <p>Nordstrom is unique in taking returns no matter what. Most retailers simply can't do that. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328726 Tue, 12 Aug 2014 01:25:12 +0000 annagybe 1328726@https://youlookfab.com/welookfab/ <p>Sorry IK. I believe that shoes should not rip after the second wearing. Also I do not know if the trip caused the rip or the rip caused the trip. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328723 Tue, 12 Aug 2014 01:20:04 +0000 ironkurtin 1328723@https://youlookfab.com/welookfab/ <p>I've never had a problem with La Garconne. I find the level of anger about not taking a return surprising, ladies. La Garconne is a very good site that is not trying to scam anyone; AG bought these shoes at end of season at extreme markdown and LAG is very clear about things being final sale. So it's not out of line that they really are, as LaG says, final sale.</p> <p>AG, try contacting the designer like Rae suggested, maybe you'll get them repaired. But the fact is, sometimes things are final sale and that's life. AG took a chance, it didn't pan out, she doesn't get a return... She tripped in the shoes and they ripped. It sucks but it's not La Garconne's fault. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328629 Mon, 11 Aug 2014 23:48:28 +0000 rae 1328629@https://youlookfab.com/welookfab/ <p>Wow, that makes my teeth hurt. Count another shopper out. Have you tried emailing the brand directly? When my leather jacket tore, the retailer would not help, but the designer made it right. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328572 Mon, 11 Aug 2014 22:25:43 +0000 Thistle 1328572@https://youlookfab.com/welookfab/ <p>Sorry this happened to you. I can guarantee I would never shop there again.</p> <p>I guess it depends on how upset you are and how much you want to dwell on it. It does seem rather ridiculous that the sole would separate after a wear or two. But again, you'd have to be angry enough to deal with it and escalate. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328524 Mon, 11 Aug 2014 21:49:32 +0000 Anonymous 1328524@https://youlookfab.com/welookfab/ <p>I too take note of this type of customer service and I vote very loudly with my wallet. &nbsp;Sorry this happened to you Anna. &nbsp; </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328489 Mon, 11 Aug 2014 20:57:35 +0000 unfrumped 1328489@https://youlookfab.com/welookfab/ <p>They sound like they are thinking they can pull the wool over your eyes and not deal with a defective product vs. just a whimsical return. Can you work your way up the food chain? </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328478 Mon, 11 Aug 2014 20:44:50 +0000 RoseandJoan 1328478@https://youlookfab.com/welookfab/ <p>In the UK this would be a consumer rights issue <a href="http://www.consumerrightsexpert.co.uk/FaultyGoods.html" rel="nofollow">http://www.consumerrightsexper.....Goods.html</a></p> <p>This site is more UScentric <a href="http://www.consumer.ftc.gov/articles/0228-solving-consumer-problems" rel="nofollow">http://www.consumer.ftc.gov/ar.....r-problems</a></p> <p>I also found this </p> <p>Magnuson-Moss Warranty <ul> <li><div><div> <p>With thousands of consumer goods being produced every minute in the United States, it is difficult to maintain a high standard of quality. The Magnuson-Moss Warranty Act requires that companies provide customers with goods that are designed to perform as advertised. Under this law, products that are found faulty out of the package or which have required several repairs within a few months of purchase are eligible for replacement. This applies to both products with clear written warranties and products with &ldquo;implied warranties.&rdquo; According to the Federal Trade Commission (FTC), an implied warranty is a promise the seller makes when its customer relies on its advice that a product can be used for some specific purpose. (See Reference 4) This means any claim (such as "stops hair loss" or "kills 98.99 percent of germs") constitutes a binding statement that the product will perform to this specification.<br />Read more : <a href="http://www.ehow.com/list_7435241_united-states-consumer-laws.html" rel="nofollow">http://www.ehow.com/list_74352.....-laws.html</a></p> </div></div></li> </ul> You have rights, I would inform the company you're aware of your consumer rights and will approach the relevant agency if the issue is not resolved. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328402 Mon, 11 Aug 2014 19:16:28 +0000 rachylou 1328402@https://youlookfab.com/welookfab/ <p>Omg. That is so pathetic. </p> <p>Heh. I say. Do you think the Clogs of Doom might be a $500 Yarn Doll? </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328392 Mon, 11 Aug 2014 19:06:08 +0000 Eliza 1328392@https://youlookfab.com/welookfab/ <p>This type of customer service is short-sighted, I don't expect that things will never go wrong. I do make note of how things are handled and believe in voting with your feet (and wallet). </p> <p>Hope it gets better! </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328388 Mon, 11 Aug 2014 19:00:21 +0000 annagybe 1328388@https://youlookfab.com/welookfab/ <p>Hmm, I'm not the only one with return issues.<br /><a rel="nofollow" href="http://www.yelp.com/biz/la-gar%C3%A7onne-new-york-4">http://www.yelp.com/biz/la-gar.....new-york-4</a></p> <p>Unfortunately, I will not be able to consign them after repair due to both toes being scuffed when I took a tumble.</p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328382 Mon, 11 Aug 2014 18:50:39 +0000 Mary Beth (formerly LBD) 1328382@https://youlookfab.com/welookfab/ <p>I'm with Cocolion on this one. &nbsp; Those shoes have brought you nothing but grief and time wasted :(</p> <p>However, I would consider it time very well spent to outline everything in an online google or yelp&nbsp;review of La Garconne AND the shoes themselves. &nbsp; </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328369 Mon, 11 Aug 2014 18:36:00 +0000 CocoLion 1328369@https://youlookfab.com/welookfab/ <p>Interesting. &nbsp;I guess I won't be shopping at La Garconne. &nbsp;They sound snobby. &nbsp;As in, if it were from a more recent collection you'd have a more valid claim? &nbsp;Because you didn't pay full price maybe? &nbsp;This attitude reminds me of Barney's.</p> <p>However, I disagree that you should threaten them with an injury claim, unless you actually have doctor's records proving such. &nbsp;Then you must be willing to go the distance with an injury lawyer, etc. &nbsp;</p> <p>&nbsp; Are these the same clogs that were too small? &nbsp;Fix them if they are worth it to you (you could also consign them if they are fixed). &nbsp;And be done with them AND this retailer.</p> <p> </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328315 Mon, 11 Aug 2014 17:29:25 +0000 JAileen 1328315@https://youlookfab.com/welookfab/ <p>I wonder if what they're saving on this repair makes up for the bad PR they're getting here? </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328313 Mon, 11 Aug 2014 17:28:26 +0000 UmmLila (Lisa) 1328313@https://youlookfab.com/welookfab/ <p>I think you should tell them again that the product was clearly defective and could not be used for its intended purpose (i.e. walking) because it separated from its sole. And you were injured because of it. So you are not returning a used product, but rather a defective product. Basically see if you can scare them a little </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328307 Mon, 11 Aug 2014 17:23:45 +0000 Anonymous 1328307@https://youlookfab.com/welookfab/ <p>It sounds like it's their customer service that needs to be fixed. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328304 Mon, 11 Aug 2014 17:20:46 +0000 Meredith 1328304@https://youlookfab.com/welookfab/ <p>Boo </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328293 Mon, 11 Aug 2014 17:10:46 +0000 Alana in Canada 1328293@https://youlookfab.com/welookfab/ <p>Hrmph. Way to stand behind your product. </p> https://youlookfab.com/welookfab/topic/update-on-clogs-of-doom#post-1328289 Mon, 11 Aug 2014 17:05:50 +0000 annagybe 1328289@https://youlookfab.com/welookfab/ <p>So I emailed La Garconne, explaining how the leather separated from the sole. They said they would not take them back because they've been worn and they're from Pre-Fall 2013 so they can't send them back to the designer. They suggested taking them to a local cobbler to get them fixed.</p>