https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service Style Advice for Fashion Lovers en-US Thu, 30 Apr 2026 04:38:15 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-962096 Sat, 22 Jun 2013 02:42:13 +0000 Echo 962096@https://youlookfab.com/welookfab/ <p>That is great to hear. I have had similar service from Zappos. I once returned a very pricey item and had proof of shipping, but no indication of delivery. Instead of having me figure things out with the post office, Zappos refunded me immediately and handled everything on their end. It is refreshing to deal with a company that is good to their customers. </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-962084 Sat, 22 Jun 2013 02:00:16 +0000 Anonymous 962084@https://youlookfab.com/welookfab/ <p>Laura (Rubarbgirl), I think it's a misconception that Nordstrom's prices are higher. &nbsp;First of all, for the exact same item at other stores in our area their prices are the same or lower, especially sale prices. &nbsp;<br />If you shop sales, you can get quality things for less then you'd pay for the same sort of thing&nbsp;at Target. &nbsp;I got a Halogen lined cotton blazer for less than $30. &nbsp;Similar ones at Target were $30-40 and not as nice.<br />For anyone staying away from Nordstroms because they think it is always expensive, you need to give it a try. &nbsp;Some areas are expensive designers but look at the Nordstrom brands and sale racks. </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-962059 Sat, 22 Jun 2013 00:25:07 +0000 Mona 962059@https://youlookfab.com/welookfab/ <p>That really is great, Thistle. </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-962057 Sat, 22 Jun 2013 00:21:52 +0000 catgirl 962057@https://youlookfab.com/welookfab/ <p>Awesome! </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-962052 Sat, 22 Jun 2013 00:14:33 +0000 Caro in Oz 962052@https://youlookfab.com/welookfab/ <p>I'm so impressed </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-962038 Fri, 21 Jun 2013 23:55:37 +0000 DonnaF 962038@https://youlookfab.com/welookfab/ <p>Agree re Nordstroms &amp; Zappos.&nbsp; Four pairs of returned shoes got lost in the UPS system and Zappos gave me credit for them. </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-962024 Fri, 21 Jun 2013 23:44:53 +0000 Jjsloane 962024@https://youlookfab.com/welookfab/ <p>I don't agree with taking back things that obviously are not theirs, but I have had stellar service. Most recently I ordered a jacket that never arrived. I called and they said it was delivered, I said I didn't get it and they credited me back (jacket no longer available in my size). I hope my neighbor or the UPS man enjoy the jacket. Yesterday I noticed something I ordered 2 weeks ago had decreased in price and they credited me with a very happy and peppy email. It is definitely not lost on me that they have tremendous service.&nbsp; </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961988 Fri, 21 Jun 2013 22:10:22 +0000 Liz A. 961988@https://youlookfab.com/welookfab/ <p>Wait, tags from other stores?! &nbsp;I don't get it. &nbsp;Why would they do that? </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961790 Fri, 21 Jun 2013 17:49:58 +0000 Thistle 961790@https://youlookfab.com/welookfab/ <p>Me too.&nbsp; But I am a spoiled US shopper with free shipping and returns online&nbsp; </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961758 Fri, 21 Jun 2013 17:14:15 +0000 Transcona Shannon 961758@https://youlookfab.com/welookfab/ <p>And this is why I wish we had a Nordie's in my home town! </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961755 Fri, 21 Jun 2013 17:12:52 +0000 retailgirl 961755@https://youlookfab.com/welookfab/ <p>rhubarb girl...do not hesitate to return that sweater! Nordstrom will take it back, no questions asked. They want you to be a satisfied customer. When I worked there, I took back things with tags from other stores...things that we never carried...anything to keep a customer happy and shopping in nordstrom! </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961735 Fri, 21 Jun 2013 16:53:49 +0000 velvetychocolate 961735@https://youlookfab.com/welookfab/ <p>That was really good of them Thistle! Their service is top-notch, and also why I'm more likely to buy clothing from Nordstrom than any other retailer. </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961676 Fri, 21 Jun 2013 15:40:13 +0000 Mochi 961676@https://youlookfab.com/welookfab/ <p>Yes, another happy customer story. They're great. </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961668 Fri, 21 Jun 2013 15:25:26 +0000 Laura (rhubarbgirl) 961668@https://youlookfab.com/welookfab/ <p>That is great to hear. I have to remind my bargain hunter self that the reason Nordstrom's prices are a little higher is because you don't have to worry about the ball being dropped if you have an issue. I am actually currently psyching myself up to return a sweater that pilled really badly the first time I washed it - I've never used their anything can be returned at any point policy and I'm a little hesitant about it. </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961666 Fri, 21 Jun 2013 15:22:36 +0000 Angie 961666@https://youlookfab.com/welookfab/ <p>I'm coming back to say that I have similar killer customer service from Zappos and Amazon. </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961627 Fri, 21 Jun 2013 14:45:28 +0000 Angie 961627@https://youlookfab.com/welookfab/ <p>I hear you. You get something in return from Nordstrom - although it's not always dollars-off. I'm glad you were treated so well, Thistle. </p> https://youlookfab.com/welookfab/topic/shout-out-to-nordstrom%e2%80%99s-customer-service#post-961623 Fri, 21 Jun 2013 14:40:44 +0000 Thistle 961623@https://youlookfab.com/welookfab/ <p>I am always pleased with their customer service, but this<br /> was worthy of note.</p> <p>I returned a jacket to them that didn’t fit. I shipped it on<br /> May 21st, and they still haven’t received it. When I looked up the<br /> tracking code, you could see the Post Office had it, but it hadn’t moved in<br /> weeks.</p> <p>I contacted Nordstrom as to what to do as I have never had<br /> this happen before with anything I have mailed. The Nordstrom Team simply refunded<br /> me for the jacket and said they would take care of it! I am blown away. No trouble, no hassle, no questions. I am wowed. </p> <p>This is why I like to spend my shopping dollars with them!</p> </p>