https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do Style Advice for Fashion Lovers en-US Wed, 20 May 2026 09:23:08 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1596704 Mon, 28 Dec 2015 19:05:20 +0000 Kiwimom 1596704@https://youlookfab.com/welookfab/ <p>Hi Sally, I'm very late here but under the Consumer Guarantees Act 1993 goods must be of "acceptable quality". </p> <p>Amongst other things this means "fit for purpose", durable and free from minor defects. </p> <p>A pair of pants purchased this season and only worn a handful of times before ripping is not "fit for purpose" or durable.</p> <p>I would suggest emailing or FB messaging the store reminding them of their obligations under the act and asking them what they are going to do because you are not satisfied with their initial assessment. </p> <p>Good luck! </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584977 Wed, 18 Nov 2015 14:57:28 +0000 Angie 1584977@https://youlookfab.com/welookfab/ <p>*sigh*</p> <p>That's how it often goes at independent boutiques - bad return policies. Oh well, Sally. At least you tried. Upward and onward. &nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584954 Wed, 18 Nov 2015 14:35:31 +0000 viva 1584954@https://youlookfab.com/welookfab/ <p>It's frustrating, isn't it? Small independent shops want our business, but they don't have the imagination to offer the kind of service that will create long-term loyalty. So many little shops in my area are exactly the same -- no returns, credit only, no exceptions, etc. I understand the economics of small business (I have one myself) -- but there are several stores I no longer shop at because of this kind of thing. Don't they understand the risks they are taking?</p> <p>And PS: Personally, I would not post this on Facebook, myself. But I might send the store a private FB message reiterating my discontent with their service and their inability to stand behind their product and letting them know I will be letting my friends know about my disappointment with the store -- loudly and often.&nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584938 Wed, 18 Nov 2015 13:51:22 +0000 Suz 1584938@https://youlookfab.com/welookfab/ <p>That is such a shame, Sally. I think they are being very short-sighted with this policy. I do understand that it is difficult to keep afloat. But I have to say that this is one reason I don't shop much at a local boutique here; they make returns so difficult and any problems are just brushed off/ ignored.&nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584895 Wed, 18 Nov 2015 10:36:14 +0000 Helen11 1584895@https://youlookfab.com/welookfab/ <p>How disappointing. I've also been interested to read others experiences of service and returns in North America, it does sound so much more generous. I'm sure that many people here (Aus) do try to return worn/ used items, much to the annoyance of SAs and managers. But a faulty item that does not do what it is supposed to do is a different story. The whole episode does leave you wondering if it's worth supporting locals. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584876 Wed, 18 Nov 2015 08:03:20 +0000 Deborah 1584876@https://youlookfab.com/welookfab/ <p>Sally I am so disappointed for you. &nbsp;I would take the pants to a tailor and get their advice on if mending is going to be successful or if they think the same thing will happen again.&nbsp;</p> <p>I understand you have a lot taking your attention right now, but I would be inclined to email/write to the owner/designer and politely but clearly express my dissatisfaction. &nbsp;This would not be an acceptable outcome for me. &nbsp;</p> <p>They really are acting unwisely. &nbsp;I cant recall the saying but it's true that people will share more about an unhappy experience than a positive one. &nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584875 Wed, 18 Nov 2015 07:58:58 +0000 Maneera 1584875@https://youlookfab.com/welookfab/ <p>I've been following this thread with interest, Sally. Like you, I kind of suspected that the boutique will not refund or replace the product. Customer service in India is much the same....</p> <p>In any case, I *would* write the review on their FB page. You would be doing a favour to other women who might think they're buying ethically manufactured clothing by shopping local boutiques, but actually would be wasting their money too. </p> <p>On the other hand, this has happened to me quite a few times too. Usually, it's the fabric that doesn't hold upto regular wear &amp; tear. Getting it fixed at the tailor only makes sense if you're going to keep the trousers for 'infrequent wear' or 'special wear'; not wear them so frequently because they'll again rip after 4-5 wears. If you love them very much and still want to wear them for a few times, get them repaired and wear carefully....that's the best advice I have in this pathetic situation </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584868 Wed, 18 Nov 2015 07:34:45 +0000 Astrid 1584868@https://youlookfab.com/welookfab/ <p>My own tailor is very inexpensive, but I know that's the exception, not the rule. I don't think I would spend a lot of money on it. Who says that the fabric won't give up in other places afterwards? </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584865 Wed, 18 Nov 2015 07:14:53 +0000 Sal 1584865@https://youlookfab.com/welookfab/ <p>It is local designer with one boutique (where I shopped) and they wholesale to other places around. &nbsp;I have purchased three or four things there over five or six years - not a big customer. &nbsp;Trying to make products in NZ is hard - much cheaper to outsource to Asia.</p> <p>I dealt with the same assistant on three times - but I do not think she is the manager - but I think she spoke to the manager. &nbsp;</p> <p>My take on it is that they think they can get away with it - it is a slightly grey area I guess...</p> <p>I also think they are foolish - I live in a smallish city - when I told a friend about the pants she told me they would not assist her with a customer service issue either. &nbsp;</p> <p>I do wonder if I am putting good money after bad at a tailor....if it was the knee where the rip was there could be solutions, but I cannot imagine patching them.</p> <p>I don't think we have the same standards of service as in the US, and return policies are not so generous here. &nbsp;A voucher for $50, or a decent discount on a new item would be have been a compromise.</p> <p>But I definitely now need a new pair of pants!!</p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584828 Wed, 18 Nov 2015 04:53:12 +0000 Firecracker (Sharan) 1584828@https://youlookfab.com/welookfab/ <p>I might write to the manufacturer directly. Unless the manager is the owner of the company that produced the pants. They should know that their product was inferior, and the manager of the store is too caught up in a defensive mentality to bring it to the manufacturer's attention. <br />I would be leery of spending more money on them at a tailor. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584822 Wed, 18 Nov 2015 04:42:17 +0000 Gigi 1584822@https://youlookfab.com/welookfab/ <p>That is really irritating. What you described is certainly not normal wear and tear. At least you tried.&nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584773 Wed, 18 Nov 2015 02:34:47 +0000 Anonymous 1584773@https://youlookfab.com/welookfab/ <p>I understand your feelings. &nbsp;Sometimes it is just not worth it to pursue it. &nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584754 Wed, 18 Nov 2015 01:29:56 +0000 Lucy 1584754@https://youlookfab.com/welookfab/ <p>Hmmm, you would think the manufacturer's would WANT to know the problem with their stock, wouldn't you?&nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do/page/2#post-1584752 Wed, 18 Nov 2015 01:28:15 +0000 Sal 1584752@https://youlookfab.com/welookfab/ <p>A small mean part of me wants to post a critique on their facebook page, but I don't really like that tactic so I am going to leave it.</p> <p>I guess I am not one of their frequent customers and they have decided I am expendable. I hope I am because I won't be going back.</p> <p>I will see if the tailor can fix them - onwards and upwards </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584749 Wed, 18 Nov 2015 01:24:53 +0000 Elle 1584749@https://youlookfab.com/welookfab/ <p>That's so disappointing and incredibly frustrating. There's really nothing more you can do but I'm glad you tried. &nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584726 Wed, 18 Nov 2015 00:52:39 +0000 Caro in Oz 1584726@https://youlookfab.com/welookfab/ <p>Commiserations Sally. I've had the same kind of problem with small manufacturers in Oz. It's so disappointing when you really want to support local businesses.&nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584686 Tue, 17 Nov 2015 22:23:03 +0000 Colette 1584686@https://youlookfab.com/welookfab/ <p>What a shame! I'm sorry they didn't end up standing behind their product. Sounds like you could use a little 'me time' so make sure you carve out a few minutes to do something rejuvenating for yourself. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584681 Tue, 17 Nov 2015 22:08:36 +0000 Sal 1584681@https://youlookfab.com/welookfab/ <p>Haha, I spoke too soon. &nbsp;</p> <p>Just had a phone call, they say it is wear and tear and not a manufacturers fault and there is nothing they can do. &nbsp;I just told them I was very disappointed and I guess I won't be shopping there again!! &nbsp;</p> <p>I am not going to push it any more - I don't have the energy right now. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584673 Tue, 17 Nov 2015 21:48:33 +0000 Colette 1584673@https://youlookfab.com/welookfab/ <p>I'm chiming in late here but I'm happy you brought the pants back and even happier to know they are standing behind their products. It's really a bummer that you even have to deal with such problems, on top of everything else going on in life, but hopefully they will resolve the issue to your satisfaction. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584668 Tue, 17 Nov 2015 21:20:45 +0000 Sal 1584668@https://youlookfab.com/welookfab/ <p>I just got back from calling by. &nbsp;The SA was there who I purchased off, but not the manager. &nbsp;She took them, and is going to get back to me. &nbsp;She did say they would stand by their product. &nbsp;We will see what happens when the manager rings.</p> <p></p> <p>And thanks for all the advice and support - it is their problem I agree, I am just in rather a busy/stressful patch at the moment between work, end of year, voluntary work and family life so these extra things are a bit of a pain!!</p> </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584654 Tue, 17 Nov 2015 20:24:13 +0000 Anonymous 1584654@https://youlookfab.com/welookfab/ <p>Did you call, Sally? &nbsp;What was the ultimate outcome? &nbsp;Remember you have power as a consumer. &nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584631 Tue, 17 Nov 2015 18:52:02 +0000 Firecracker (Sharan) 1584631@https://youlookfab.com/welookfab/ <p>I agree with what Gigi said. I would take them back, and see what the boutique can do. I would not expect a full refund, necessarily, nor a replacement pair (which would likely have the same issue). If it were me, a store credit would encourage me to give the boutique another try. Otherwise, even if they gave me my money back, I'd be hesitant about shopping there again. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584545 Tue, 17 Nov 2015 14:39:08 +0000 Anonymous 1584545@https://youlookfab.com/welookfab/ <p>Oh man. Problems with boutique items are the worst.</p> <p>I guess it's about picking battles, and deciding which battles you want to pursue. If you have the emotional energy to tackle this one, do it. Go in and ask for your money back. But if you do not, and you need your energy for other battles, then just let it go.</p> <p>As you might be able to tell, I have other battles and would probably let this one go, ha ha! :-)</p> <p>Good luck. I really liked those pants. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584531 Tue, 17 Nov 2015 13:32:39 +0000 Bijou 1584531@https://youlookfab.com/welookfab/ <p>Glad to hear you are taking them back. Ungracious sales assistants will put you off from shopping there again. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584513 Tue, 17 Nov 2015 11:26:09 +0000 Helen11 1584513@https://youlookfab.com/welookfab/ <p>Good luck, I hope they appreciate your experience . I wonder how many unhappy customers never go back, and advise others not to shop there. Let us know how you go. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584491 Tue, 17 Nov 2015 07:57:27 +0000 Jeanie 1584491@https://youlookfab.com/welookfab/ <p>That's too bad. &nbsp;Hopefully, they will give your money back. &nbsp;I am finding that expensive clothes don't always mean quality fabric. &nbsp;I had to return an expensive piece recently because the fabric just shredded after one wear near the hem. &nbsp;I was afraid to ask for a refund but they did give me a full refund. &nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584363 Tue, 17 Nov 2015 00:18:53 +0000 Sal 1584363@https://youlookfab.com/welookfab/ <p>Thanks, I will call by and see what they can do.</p> <p>I am not a timid person but they were not all that helpful the first time, and a friend also had problems. &nbsp;And with a chain store/big retailer they tend to be quite generous to keep customers happy. &nbsp;With a small boutique, who make their own clothing essentially, I know it is tough going in this current market. &nbsp;</p> <p>But I agree, honestly the pants have had very light wear and it is shoddy construction or fabric. &nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584357 Tue, 17 Nov 2015 00:06:51 +0000 Echo 1584357@https://youlookfab.com/welookfab/ <p>I agree about faulty fabric and/or seams. I once bought a pair of silk trousers from Nordie's, and they split in a similar manner after only 4 or 5 wears. I LOVED those pants, and it broke my heart to send them back, but I did. I realize that sending a product back is much easier than returning and pointing out a quality flaw in person, but it is warranted either way. </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584336 Mon, 16 Nov 2015 22:49:44 +0000 Elle 1584336@https://youlookfab.com/welookfab/ <p>I agree with the group - take them back and ask for a refund. &nbsp;<br />&nbsp;No matter what you paid, they should have lasted longer than 10 wears (unless you are climbing Mt Everest). &nbsp;</p> <p>How totally frustrating for you.&nbsp; </p> https://youlookfab.com/welookfab/topic/rips-in-trousers--what-would-you-do#post-1584326 Mon, 16 Nov 2015 21:30:17 +0000 Summer 1584326@https://youlookfab.com/welookfab/ <p>I'd ask for a refund, Sally. &nbsp;Given that the pants weren't cheap, you should expect far better wear from them. </p>