https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace Style Advice for Fashion Lovers en-US Fri, 10 Apr 2026 20:31:10 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235788 Tue, 02 Nov 2021 19:18:09 +0000 Suz 2235788@https://youlookfab.com/welookfab/ <p>Yes, it was really good to get that boost. It was almost an acknowledgement that the online system was a bit frustrating, and I really appreciated that!&nbsp; </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235625 Tue, 02 Nov 2021 02:20:53 +0000 Jaime 2235625@https://youlookfab.com/welookfab/ <p>That is good to read! Glad you are busy in a good way (presuming ) although you are missed. </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235606 Tue, 02 Nov 2021 00:07:12 +0000 Style Fan 2235606@https://youlookfab.com/welookfab/ <p>I love hearing about good customer service.&nbsp; It is such a pleasant surprise. </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235583 Mon, 01 Nov 2021 22:12:28 +0000 Angie 2235583@https://youlookfab.com/welookfab/ <p>A nice stroke of luck! How fab :)</p> <p>I just wrote a post on my own good and recent customer service experience. It helps! </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235578 Mon, 01 Nov 2021 21:54:58 +0000 rachylou 2235578@https://youlookfab.com/welookfab/ <p>How nice!! </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235576 Mon, 01 Nov 2021 21:49:27 +0000 Tanya 2235576@https://youlookfab.com/welookfab/ <p>Now that is a positive surprise!&nbsp; It is always good to hear of a retailer behaving like this. </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235542 Mon, 01 Nov 2021 19:37:50 +0000 Katerina 2235542@https://youlookfab.com/welookfab/ <p>What a nice surprise! </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235528 Mon, 01 Nov 2021 19:13:28 +0000 RobinF 2235528@https://youlookfab.com/welookfab/ <p>Very nice to hear a good customer service story!</p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235514 Mon, 01 Nov 2021 18:40:54 +0000 Sal 2235514@https://youlookfab.com/welookfab/ <p>It is good service - and we remember that!! </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235495 Mon, 01 Nov 2021 16:22:13 +0000 Suz 2235495@https://youlookfab.com/welookfab/ <p>I think they still have a store in Vancouver, Probably Toronto, too. But closed in the smaller cities.&nbsp; </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235489 Mon, 01 Nov 2021 15:29:37 +0000 Anonymous 2235489@https://youlookfab.com/welookfab/ <p>Nice to get a pleasant surprise like this! Are there any brick and mortar stores left for them? &nbsp; I really miss that store. </p> https://youlookfab.com/welookfab/topic/returns-updates-good-customer-service-at-kit-ace#post-2235483 Mon, 01 Nov 2021 15:09:55 +0000 Suz 2235483@https://youlookfab.com/welookfab/ <p>Hi, all -- I've been scarce here due to heavier than usual workload. But I wanted to update you on a nice returns moment.&nbsp;</p> <p>Remember the Kit &amp; Ace returns I needed to make? One was final sale. I knew I had no recourse, but decided to take it with me for in-store returns, just in case I could wheedle an exchange. Ooops! The store is GONE. No more Victoria Kit &amp; Ace.&nbsp;</p> <p>I had a bit of a hassle organizing a mail return, as their website returns process was broken. But I reached out and got a label and sealed the package -- only to remember that the final sale trousers were still inside! Oh well, I figured. At least they'd be able to resell them.&nbsp;</p> <p>To my immense surprise, they returned my money for the regular priced items and sent a gift card for those trousers! Must have been someone's kind deed for the day.&nbsp; </p>