https://youlookfab.com/welookfab/topic/return-woes-with-j-crew Style Advice for Fashion Lovers en-US Tue, 21 Apr 2026 16:49:09 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/return-woes-with-j-crew#post-1282767 Thu, 19 Jun 2014 22:33:38 +0000 Gaylene 1282767@https://youlookfab.com/welookfab/ <p>Very odd. I order from J Crew online all the time and have always had a good experience with refunds from returns. I'd contact them again and ask for more information about the "wear" on the item, especially if you repackaged it in the same state as it was when you opened it. </p> <p>I did receive a J Crew sweater once that smelled of cigarette smoke when I took it out of the plastic package. I phoned the customer service line and, after receiving a profuse apology, was told to ship it back for a replacement. J Crew covered the shipping costs for both the return and the re-shipping, plus they enclosed a gift card for the "inconvenience".</p> <p>And, Jennifer, I'm just curious--are you saying that you wouldn't buy anything by J Crew because you don't like an individual who was employed at one of the stores--or that you wouldn't let that particular individual assist you at your local J Crew store? </p> https://youlookfab.com/welookfab/topic/return-woes-with-j-crew#post-1282728 Thu, 19 Jun 2014 21:43:40 +0000 Suz 1282728@https://youlookfab.com/welookfab/ <p>I would absolutely call again. It's unacceptable service. I've never had that happen to me. My husband has had some trouble with J. Crew orders in the past -- not getting the right item, etc. -- and like Sveta, he got profuse apologies plus a gift card for his woes. Oh, and eventually the right item, also.&nbsp; </p> https://youlookfab.com/welookfab/topic/return-woes-with-j-crew#post-1282689 Thu, 19 Jun 2014 21:18:19 +0000 Gigi 1282689@https://youlookfab.com/welookfab/ <p>Great. I just ordered some stuff from J. Crew—hope I don't have the same problem. But I will probably return mine in-store.</p> <p>I agree with Angie. Call again. The worst thing that can happen is that they still refuse to refund your order. But that is ridiculous.&nbsp; </p> https://youlookfab.com/welookfab/topic/return-woes-with-j-crew#post-1282679 Thu, 19 Jun 2014 21:09:46 +0000 jennifer 1282679@https://youlookfab.com/welookfab/ <p>In some ways I'm not totally shocked. My ex-manager works for the company now after all. She hired on at my company so she had a "place holding position" til she could get the job she wanted at J. Crew. Told me that herself when she was leaving. As she works for the local one ,I refuse to shop there. She was Not a nice person and I will not put my money in her pocket. </p> https://youlookfab.com/welookfab/topic/return-woes-with-j-crew#post-1282667 Thu, 19 Jun 2014 20:54:30 +0000 texstyle 1282667@https://youlookfab.com/welookfab/ <p>I've shopped there for many years and have never had anything like that happen. I'd call as per Angie above. </p> https://youlookfab.com/welookfab/topic/return-woes-with-j-crew#post-1282663 Thu, 19 Jun 2014 20:52:05 +0000 Sveta 1282663@https://youlookfab.com/welookfab/ <p>I did not shop there too often yet but always had the best experience. Once they sent me the wrong item and refunded me without any issues and in addition gave me a gift card to compensate.<br />What you are saying is very weird... </p> https://youlookfab.com/welookfab/topic/return-woes-with-j-crew#post-1282658 Thu, 19 Jun 2014 20:44:03 +0000 Angie 1282658@https://youlookfab.com/welookfab/ <p>WOW. That's sooooo odd. I experience the&nbsp;best service from J.Crew and shop there every season because I'm attracted to their colours and boyish fit. No problem with returns at all.&nbsp;</p> <p>I would phone customer service again and speak to someone higher up. Good luck.&nbsp;</p> https://youlookfab.com/welookfab/topic/return-woes-with-j-crew#post-1282655 Thu, 19 Jun 2014 20:41:00 +0000 gradfashionista 1282655@https://youlookfab.com/welookfab/ <p>I recently returned via mail&nbsp;a number of items to J. Crew, including a pricey&nbsp;skirt. When the return was processed, I noticed a discrepancy online between what was refunded and what I was owed. When I contacted J. Crew and asked why the cost of the skirt had not been refunded, they claimed that "it had been worn," and that it wasn't a simple issue of the tag being off (though I never removed it).&nbsp;I'm extremely frustrated by this explanation, as I wore the skirt for 15 seconds, and returned it to the plastic bag and paper envelope. Has anybody encountered this scenario before? I've never had this happen to me in any return. Word of caution for J.Crew shoppers!&nbsp;<div><div><div><div> WebRep</div></div><div></div><div>currentVote</div><div></div><div></div><div>noRating</div><div>noWeight</div><div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div><div></div></div><div></div></div></div> </p>