https://youlookfab.com/welookfab/topic/psa-coach-repair-service Style Advice for Fashion Lovers en-US Sat, 25 Apr 2026 03:13:09 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834963 Thu, 10 Aug 2017 12:00:42 +0000 gryffin 1834963@https://youlookfab.com/welookfab/ <p>Deborah - it's on the website so I'm sure there must service internationally too. &nbsp;I can't imagine it would just be here. &nbsp;I really love that they service their products. &nbsp;It says a lot about the company that they have a service and how respectful they are when you bring in a repair, which truthfully was unexpected. &nbsp;I expected a sales pitch, my bad! &nbsp;Like EF taking back their clothing and reselling and reinventing those pieces trying for zero waste. &nbsp;Makes you feel really good about loyalty to the brand!! </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834953 Thu, 10 Aug 2017 11:33:42 +0000 Deborah 1834953@https://youlookfab.com/welookfab/ <p>I wonder if they offer that level of service here? &nbsp;I guess they would. &nbsp;I have one Coach but I don't use it much. &nbsp;I should because it's stunning, and it's certainly something I expect serious longevity from. &nbsp;So glad you were able to give new life to your much loved bag. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834952 Thu, 10 Aug 2017 11:31:42 +0000 gryffin 1834952@https://youlookfab.com/welookfab/ <p>Minimalist - I so glad you had a great experience too. 10 years, wow, the little bag thst could!!<br /> Beth - I have a soft briefcase too. They wear like iron and take heavy abuse without complaint. 20 years and chugging is amazing. I hope it gets a well deserved spa treatment. It deserves a little tlc!<br /> Stays fit - I'm sorry to hear that the wallet could not be repaired. I had a beloved wallet and the leather is so much thinner than the bags it literally wore away so was impossible to fix. Bummer. It's not a perfect world but I'm glad they at least try even if they don't always succeed. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834920 Thu, 10 Aug 2017 07:54:05 +0000 Staysfit 1834920@https://youlookfab.com/welookfab/ <p>They could not fix the zipper of a favorite wallet that I had used for ten years and handed down to my DD who then experienced the broken zipper after another few years. We were both sad. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834884 Thu, 10 Aug 2017 02:49:50 +0000 Beth 1834884@https://youlookfab.com/welookfab/ <p>This is great news! I've carried a black Coach briefcase for the last 20 years. It's still going strong but could use a good polish and some repairs. I think I'll call my local store this week. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834751 Wed, 09 Aug 2017 17:02:28 +0000 minimalist 1834751@https://youlookfab.com/welookfab/ <p>We've had the same experience! On a pre-owned, made in 2007 bag, no less. Wonderful service. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834749 Wed, 09 Aug 2017 16:52:27 +0000 gryffin 1834749@https://youlookfab.com/welookfab/ <p>Kristen - agree.&nbsp; coach is a really fine brand.&nbsp; Love their products!</p> <p>Karen - ikr, they are super at repairs, not that we need that many.&nbsp; It's fantastic they were able to match such a big area well for you.</p> <p>Laura - that's my take too.&nbsp; It's very rare to require repairs with coach but it's so great that they do it.&nbsp; With everyone being more cognizant of their carbon footprint, it's terrific when we can give a piece renewed life and continue to enjoy it</p> <p>Runcarla - good luck.&nbsp; I do hope it's resolved to your satisfaction.&nbsp; I'm hoping they have a replacement but is this something that could be easily repaired?&nbsp; (not that you might not prefer a new pair without mishap).&nbsp; Keep us updated.&nbsp; I have fingers crossed you experience turns out to be just as good in the end.&nbsp; It's always upsetting when something you liked, need, want, and actually go develops a problem.&nbsp; Fingers crossed!!</p> <p></p> <p></p> <p></p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834747 Wed, 09 Aug 2017 16:37:01 +0000 Carla 1834747@https://youlookfab.com/welookfab/ <p>Thanks for sharing your story of good service. </p> <p>I'm currently awaiting an e-mail for instructions on how to return a pair of shoes where one developed a problem due to what I think was a defect when being manufactured (something in the heel pad has shifted and folded over between the layers.) At first I was going to keep wearing them, but then I was constantly thinking about the problem (I can feel it - though it doesn't hurt or rub) then I was going to to toss.</p> <p> I reach for the shoes a lot, but always feel disgruntled, so after checking my charge card statement (they were almost $200, and purchased 2 months ago) I learned that they were within the 90 day return window for defective items. I would prefer a replacement pair, but may only be able to get a reimbursement. </p> <p>I'm hopping for an easy return, but so far I'm 2 e-mails into 'talks' with the company returns department. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834746 Wed, 09 Aug 2017 16:31:48 +0000 Laura G 1834746@https://youlookfab.com/welookfab/ <p>Good to know! I've had (only) Coach bags for decades and I didn't know that. Of course, with Coach you rarely have anything break in the first place. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834738 Wed, 09 Aug 2017 15:48:40 +0000 karen13 1834738@https://youlookfab.com/welookfab/ <p>I had a lovely Coach brief case years ago that finally gave out under heavy use. The leather side panel ripped. I sent it to Coach and they replaced that section beautifully for a nominal charge. I still have the bag, although I left the corporate world many years ago. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834735 Wed, 09 Aug 2017 15:29:08 +0000 kristenb 1834735@https://youlookfab.com/welookfab/ <p>Thats awesome! I've always loved coach! They have never disappointed me &nbsp; </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834697 Wed, 09 Aug 2017 12:25:36 +0000 Bijou 1834697@https://youlookfab.com/welookfab/ <p>That is a beautiful bag, so glad it got repaired! </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834680 Wed, 09 Aug 2017 10:44:15 +0000 gryffin 1834680@https://youlookfab.com/welookfab/ <p>Gail - I did not know that about Henri Bendel. &nbsp;I think it's great when retailers stand behind their merchandise!<br />Barbara Diane - yup, coach is great!! &nbsp;Happy to have it back!<br />Marble - No you don't need any receipt, but every coach bag has a logo and there is an interior leather tag sewn in front of the inner zip pocket which has authentication number, which the salesman did look at and put into the system. &nbsp;Their merchandise is quite distinctive anyway. &nbsp;But it was very easy and pleasant. &nbsp; </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834655 Wed, 09 Aug 2017 06:18:50 +0000 ma 1834655@https://youlookfab.com/welookfab/ <p>That's wonderful! And really good to know. Do you have to have a receipt? </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834639 Wed, 09 Aug 2017 03:58:39 +0000 Barbara Diane 1834639@https://youlookfab.com/welookfab/ <p>Wow, that's great service. Enjoy your bag. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834618 Wed, 09 Aug 2017 00:20:43 +0000 Gail 1834618@https://youlookfab.com/welookfab/ <p>Yay that is a great service! Henri Bendel does that too, I took my bag back to the store and they repaired the handle for free as it was within a year. </p> https://youlookfab.com/welookfab/topic/psa-coach-repair-service#post-1834616 Wed, 09 Aug 2017 00:14:19 +0000 gryffin 1834616@https://youlookfab.com/welookfab/ <p>I just wanted to give a shout out about Coach's wonderful repair service. &nbsp;The side tab (which holds the d-ring) on my beloved Madison Annabelle crossbody bag, which I bought and has been in constant rotation since March 2013, ripped. &nbsp;The bag was otherwise in excellent condition, the lining was perfect, there is some very minor wear and color fade on the edges near the bottom seams. &nbsp;I've never had a more perfect bag - size or compartment wise, and I felt there was significant life left in the bag. &nbsp;I remembered seeing that coach offered a repair service so I brought my bag into my local store. &nbsp;The salesman who assisted me was absolutely lovely. &nbsp;I thought I might get the "stink eye" for bringing in an "old" bag or pressure to buy something new. &nbsp;I could not have been more wrong. &nbsp;He was exceedingly complimentary to the bag, how great it is when customers repair a quality piece, etc, etc. &nbsp;The bag was sent out for replacement of both side tabs and to be conditioned and polished, they do not touch up color though. &nbsp;$35 for everything. &nbsp;I received an email when the bag got to the workshop, an email when it shipped with a tracking number. &nbsp;It arrive in a new dust bag beautifully repaired. &nbsp;I was told repair time could be 4-5 weeks, I had it back in 2 weeks. &nbsp;So if anyone has a coach bag that needs a little TLC, don't forget the company offers this wonderful service for free if the problem is within a year of purchase and for a very reasonable fee at any time after that. &nbsp; </p>