https://youlookfab.com/welookfab/topic/price-adjustment-on-nas Style Advice for Fashion Lovers en-US Tue, 28 Apr 2026 18:38:28 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1019433 Mon, 02 Sep 2013 03:13:05 +0000 Debbie 1019433@https://youlookfab.com/welookfab/ <p>Marianna thanks so much for posting this. I do understand the policy and that it is up to the individual salesperson. I might try again.<br /> I know I will continue to shop at Nordstorm's and actually bought 2 bags and a pair of shoes this weekend.</p> <p>Thanks everyone for listening! </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1019172 Sun, 01 Sep 2013 18:48:10 +0000 Lisa 1019172@https://youlookfab.com/welookfab/ <p>I was able to call and get a price adjustment on online NAS items.&nbsp; In the store itself, I was told it is a two week window and at SA discretion.&nbsp; At first the SA did not want to price adjust my store bought items, but I explained how much I purchased, and many of those items are still full price and then she price adjusted.&nbsp; I've been a good customer and have a relationship with the SA which I think helped me.&nbsp; Also the items I was price adjusting still had tags on them showing they were unworn.&nbsp; And the store had them in stock in my size anyway. So she just scanned the items and returned and bought them to give me the price adjustment. &nbsp;</p> <p>And I ended up taking that money and buying more items anyway so in the end the store still kept the money per se.&nbsp; I don't mind that NAS items went down so fast, I was told they are gearing up to ship to the rack so new merchandise can come in. </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1019036 Sun, 01 Sep 2013 14:30:46 +0000 Elly 1019036@https://youlookfab.com/welookfab/ <p>And the worst part about the last situation is that I've been able to hold MORE EXPENSIVE devices when I was in several years ago with an older friend. I'm in my mid-twenties now . . . for all he knows I run a buisness using the equipment he is selling. </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1019031 Sun, 01 Sep 2013 14:24:11 +0000 Elly 1019031@https://youlookfab.com/welookfab/ <p>Thanks for chiming in Marianna. I have had nothing but good experiences with Nordies customer service and am glad that they allow associates and representatives to use their best judgment, as I think buisnesses that allow the human element in tend to make me walk away feeling like a valued customer wether or not I got my way. </p> <p>This is a bit off-topic, but I have recently received some horrible horrible customer service and I am so disappointed. </p> <p>I recently had a retailer ship me damaged goods (the fault of the retailer, glaring errors in judgement, not caused by the shipping company) and when I wanted them replaced in a timely manner they made me reorder more on the spot at a higher price and pay for expensive shipping. During this transaction the customer service rep accidentally left my CCard info in her program and the next two transactions she dealt with were ordered on my card!!!!!! One was a washer dryer, another was $1000 plus dollars worth of wallpaper. I got this straightened up, but will little to no help from the retailer and only a "we are sorry ma'am" for my trouble. My reordered goods partially damaged again from how they were packed by the retailer. </p> <p>I'm sorry, but I spent lots of money with this retailer in this transaction. I also lost a ton of time and had a huge temporary balance on my credit card because of them, not only because of the washer dryer but also because they&nbsp; made me send back horribly damaged merchandise and I am still waiting&nbsp; 4 weeks later for them to credit that money back to me. I was nothing but nice with all representatives, but the situation was ridiculous. A good company with good customer service would have offered to right the wrong, and not made me pay to have undamaged containers re-shipped to me. </p> <p>&nbsp;I'm having a similar issue with the company I bought my laptop computer through. I have a warranty through them for repairs. The manufacter recalled a part on my computer and it failed on my machine and I had to send the computer off for repairs. Well, the company damaged another part during the repairs and will not admit to doing it, but it has malfunctioned ever since. I've had to send it out (which was not the original deal with the plan) 4 times trying to get the problem fixed. My computer has been gone for 6+ months of the 2.5 years I've owned it. Now the company is agreeing to replace it, but they want me to turn my only machine over to them before they will order me a new one, so I can be machine-less for 2 weeks. Of course, computers with similar specs to mine have gotten more expensive through their company and I can't get something for the price of mine that is all similar/appropriate because they hemmed and hawed so long about replacing it. All of this because of damage they did! I never even got a "sorry, ma'am" from this company or the representatives. Next time I will buy from the cheapest 3rd party seller, and have a friend do my work for me. At least he works quicker and would offer me a loaner machine!</p> <p>I'm even having issues with small businesses in my community again. I walked into a store in the town I have my grad program in looking to drop a considerable sum of money. I had my checkbook with me and the money in the bank, was dressed nicely, ect. There aren't a ton of these particular small businesses surviving, so I try to support them. I've taken small items to them before to have them repaired or worked on. I told the gentleman (who I believe is the manager or owner) that I would like to see X. He told me that he had it, but he would not take it out of the locked case behind the counter or out of the box. I assure you it is standard practice to let prospective buyers "test drive" these devices. I told him I was interested in buying, but I wanted to be able to hold the device. I also asked him about "kits" which the manufacturer of the device often sells, even with high-end models. He told me serious customers don't want kits and he wouldn't get the device out. I walked out, went to another chain retailer where the associate proceeded to be very kind, took of the security devices on the item, let me hold it, chatted with me, looked up a accesory his business didn't even sell with his smart phone for me. Needless to say I bought the device elsewhere, and the small buisness is out a HUGE amount of money. I still need there services from time to time, but I might consider going elsewhere and out of my way to avoid them, as I'm smarting from the treatment. </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018998 Sun, 01 Sep 2013 13:14:16 +0000 marianna 1018998@https://youlookfab.com/welookfab/ <p>I posted this on Mochi's thread and just wanted to copy it here as well...</p> <p><span>I was a CS rep at Nordies (and still am very part-time) and I can tell you there is no consistency with the rules. The only rule is to "use your best judgement" so you may get different answers from different customer service reps. What Rae said is technically spot on... two week price adjustment policy, and no sale to sale adjustments. But I rarely follow those rules, because Nordstrom is all about good customer service and I feel like making exceptions is the right thing to do. Other CSRs can be more strict. It also depends on a lot of other factors -- such as, how you treat the CSR and if you're being honest. If you come in with something that's clearly worn and say that you never wore it and want a price adjustment, we're going to be less likely to help. If you're honest and say I wore it once and now it's on sale, can you help me get a price adjustment? Then I'm more wiling to make an exception.<br /></span><br />It definitely depends on the customer service rep's personality -- like with everything, some people are more by the books, while others don't mind bending the rules! </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018974 Sun, 01 Sep 2013 11:51:44 +0000 Momo 1018974@https://youlookfab.com/welookfab/ <p>I would try again. I did it yesterday on live chat and had no trouble at all. I think it does depend on the person you get! </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018922 Sun, 01 Sep 2013 04:18:41 +0000 Anonymous 1018922@https://youlookfab.com/welookfab/ <p>That's disappointing news, Debbie. Could you reorder and return the first set? I've not looked to see if any of the few things I picked up are on sale for more than the NAS price. It is so long until it's cool enough to wear these things that they will still have tags on for several more weeks yet. </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018889 Sun, 01 Sep 2013 03:29:36 +0000 Makrame 1018889@https://youlookfab.com/welookfab/ <p>I did get a price adjustment via LiveChat on NAS items, I think one or two of them were outside of the two week window. &nbsp;So it may depend on the particular customer service rep you get.</p> <p>I know from past experience that many NAS items usually go on sale a month or two after NAS at 40 to 50% off (and NAS is usually about 33-40% off). &nbsp;However, sometimes the items I want simply sell out. &nbsp;So my strategy with NAS was to buy what I want while it is available, figure out the sizes etc., and keep the tags on. &nbsp;I figure if something is too expensive for me (in terms of the price to value ratio)&nbsp;and I cannot get a price adjustment, I can always return it while it is still in season and the store is still able to sell it. </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018888 Sun, 01 Sep 2013 03:29:13 +0000 Suz 1018888@https://youlookfab.com/welookfab/ <p>Wow, Debbie. That is discouraging. On another thread, Makrame mentioned that she has always been able to get price adjustments during online chat in the past. I initiated a chat to inquire, but nobody answered. </p> <p>(I may have done something wrong -- I have never actually tried live chat before. But anyway, no one showed up.)&nbsp;</p> <p>Irritating at the time, but it turns out it&nbsp;may have been a good thing. I got on the phone, and the SA gave me price adjustments no problem! She acted as if it was no big deal.&nbsp;</p> <p>It doesn't seem fair that one person would get it and another would not. And my items were <b>definitely</b> ordered more than 2 weeks ago.&nbsp;</p> <p>I only asked for an adjustment on a couple of items. Others I got at the new price by returning the first set and ordering new at the new price. But that was mainly because one item was defective (so I had to return it anyway) and I needed a different size of the other. I figured it would jut be easier to buy at the new price&nbsp;and return the ones that had not worked.&nbsp;&nbsp;</p> <p>The thing is -- since they take returns at any time -- if they don't give a price adjustment in this situation, what would&nbsp;stop a person from simply returning and ordering again at the new price? I actually asked that once at the GAP, and they told me, "You can do that if you like." (In their case it has to be within the 30 day window or whatever, but it's the same&nbsp;idea.)&nbsp; </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018885 Sun, 01 Sep 2013 03:23:25 +0000 Debbie 1018885@https://youlookfab.com/welookfab/ <p>I decided I am not going to argue. Their written policy clearly states 2 weeks. I bought the items and I love them. The tags are still on just about everything so I could go to the trouble of returning and buying again.</p> <p>Honestly if it had not been posted here that the items were on sale I would have never known. This may be bad shopping but I usually purchase an item then never look at the price again to see if has been lower.</p> <p>What is upsetting is obviously the policy is not across the board. </p> <p>I bought things on line that were directly linked by Angie and honestly I don't want the price adjustment to take away what little she gets. Next year I may not spend as much but then again it is a shopping chance you take.</p> <p>If you made it to the end of this thank-you for listening! </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018828 Sun, 01 Sep 2013 00:54:25 +0000 jennifer 1018828@https://youlookfab.com/welookfab/ <p>I think that the two week policy may be a legal minimum or something . A lot of stores seem to do two . </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018822 Sun, 01 Sep 2013 00:35:34 +0000 velvetychocolate 1018822@https://youlookfab.com/welookfab/ <p>I'm sorry to hear this Debbie, and truth be told - this will make me a bit more cautious about ordering a whole lot during the next NAS sale. That said, the few items I did order this year have not been reduced in price. I love the items I got and am glad I pounced on them when I did. However, if any of the items I bought during NAS were reduced further just barely a month after the NAS sale, <i>I'd be a bit peeved</i> if I couldn't get a price adjustment. </p> <p>Sounds like they need to come up with a firm policy on price adjustments. It's within two weeks, within a month or what have you - and it would really help if there was a standard that was adhered to. I don't think it's a good thing if some can get price adjustments and others can't. At this point, being a bit peeved would likely turn into being very cross!</p> <p>I still love Nordstrom's service and their selection - but being willy-nilly about when or if you can get a price adjustment isn't such a great thing. They need a clear policy, and in my opinion - that price adjustment policy should be a little bit more generous than two weeks. Amazon will honour price adjustments within 30 days. They don't advertise it, but if you notice something you bought recently on some major sale and ask about it, they will give you a price adjustment. </p> <p>This happened to me once when I bought a very expensive TV. About two or three weeks later, they ran a big-deal promotion with major sales on the TV's. I asked and got the price adjustment, even though I'd already obviously "taken the tags off." </p> <p>I think 30 days is reasonable. Two weeks is too limited. Just my opinion </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018814 Sun, 01 Sep 2013 00:21:55 +0000 annagybe 1018814@https://youlookfab.com/welookfab/ <p>Sorry Debbie. I only bought one item at NAS, the Elizabeth and James leather moto skinnies. They have not dropped in price. </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018811 Sun, 01 Sep 2013 00:16:25 +0000 Debbie 1018811@https://youlookfab.com/welookfab/ <p>The appeal of NAS to me is that I get first pick of the fall merchandise. Not every item is on sale just some. If they are gping to enforce the 2 week return policy I understand and frankly agree that there should be a time limit on price adjustments but it should be enforced company wide. </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018796 Sat, 31 Aug 2013 23:55:38 +0000 Traci 1018796@https://youlookfab.com/welookfab/ <p>Peri, I think that has been the case for the few years I've been following NAS. &nbsp;Some items sell out during NAS and never come back. Some items seem to have been bought in such large quantities that there is an over abundance which eventually goes on deeper sale. &nbsp;I think the appeal of NAS is that you get preseason clothes at after season prices with the added bonus of not needing to scour clearance racks for sizes or color options. </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018793 Sat, 31 Aug 2013 23:48:03 +0000 Peri 1018793@https://youlookfab.com/welookfab/ <p>What I don't get is that you are about the third to say something they bought at NAS is now further on sale. So it is staring to seem like the NAS is not all that, after all. </p> https://youlookfab.com/welookfab/topic/price-adjustment-on-nas#post-1018788 Sat, 31 Aug 2013 23:29:50 +0000 Debbie 1018788@https://youlookfab.com/welookfab/ <p>I debated and debated on whether or not to try for an adjustment. I did try tonight and was turned down. I was told politely but firmly No. The reason given was I was outside the two weeks. It was an online chat so I didn't argue.<br /> I might try the store I don't know. </p>