https://youlookfab.com/welookfab/topic/nordstroms-service Style Advice for Fashion Lovers en-US Mon, 18 May 2026 18:55:30 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/nordstroms-service#post-1703926 Wed, 27 Jul 2016 23:22:11 +0000 marianna 1703926@https://youlookfab.com/welookfab/ <p>Great story. I &lt;3 Nordstrom and good customer service. Makes all the difference in the world. </p> https://youlookfab.com/welookfab/topic/nordstroms-service#post-1703920 Wed, 27 Jul 2016 23:13:29 +0000 Eliza 1703920@https://youlookfab.com/welookfab/ <p>The pants arrived today. Stuff happens in all businesses; how it is dealt with is what counts. Bravo, Nordstrom! </p> <p>Thanks for all the stories. </p> https://youlookfab.com/welookfab/topic/nordstroms-service#post-1703867 Wed, 27 Jul 2016 21:40:36 +0000 Angie 1703867@https://youlookfab.com/welookfab/ <p>Great story, and hope it all works out, Eliza.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-service#post-1703856 Wed, 27 Jul 2016 21:30:07 +0000 Barbara Diane 1703856@https://youlookfab.com/welookfab/ <p>I think Nordstrom might mess up, but they do their best to fix it.<br />I had a SA (not during the sale) order two bras wrong, one the wrong size and one the wrong color. I didn't notice until I got the confirmation email. I called the customer service # and they couldn't stop the order, but sent the correct items with two day shipping.</p> <p>They also will take back unworn items that are ridiculously old. If you have unworn items with tags in your closet, and you aren't going to wear them, you know what I'd do. </p> https://youlookfab.com/welookfab/topic/nordstroms-service#post-1703636 Wed, 27 Jul 2016 16:27:49 +0000 viva 1703636@https://youlookfab.com/welookfab/ <p>There seems to be such a mixed review of Nordstrom on the forum right now -- or, at least, lot of examples of things NOT going well, that it's nice to hear a positive story. So glad this ultimately worked out well.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-service#post-1703612 Wed, 27 Jul 2016 16:09:18 +0000 BrieN 1703612@https://youlookfab.com/welookfab/ <p>Nordstrom has done some crazy-good customer service for me in the last year. I try to not shop anywhere else if I can help it -- i.e. I start there when looking for things.&nbsp;</p> https://youlookfab.com/welookfab/topic/nordstroms-service#post-1703450 Wed, 27 Jul 2016 08:23:02 +0000 rachylou 1703450@https://youlookfab.com/welookfab/ <p>Oh, that's nice to know Nordies is still keeping its form, despite struggles... </p> https://youlookfab.com/welookfab/topic/nordstroms-service#post-1703273 Wed, 27 Jul 2016 02:14:05 +0000 Suz 1703273@https://youlookfab.com/welookfab/ <p>I hope you get them and it all works out!! And yes, hurray for those hard-working CSAs. It must be madness there.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-service#post-1703243 Wed, 27 Jul 2016 01:38:57 +0000 Eliza 1703243@https://youlookfab.com/welookfab/ <p>Here's a non-NAS story, that took place during NAS. July 1 ordered quality pants on sale for $100 off. I knew they would work, because they were a duplicate of a black pair I loved, but in ink. They predicted an early August delivery. I was fine with that. July 21, I get an email saying the order can't be fulfilled because the item was out of stock at the time of the order. Very late notice and very rare sales on this brand. I called, they found the item in stock at non-sale price. CSA allowed the sale price, apologized for the confusion and spontaneously suggested 2 day shipping as a courtesy for my inconvenience. So while I found the 3 week delay in canceling excessive and inaccurate, the stepping up to make it right was impressive. Here's hoping they get here! Shout out to CSAs who go the extra mile even during NAS chaos. </p>