https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping Style Advice for Fashion Lovers en-US Wed, 20 May 2026 10:18:59 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594707 Sat, 19 Dec 2015 14:58:16 +0000 Eliza 1594707@https://youlookfab.com/welookfab/ <p>Aquamarine- interesting about the 3 days. My deliveries were all over a week, with pre- shipping delays. Lots of variability. </p> <p>Many retailers have been impacted by shipping issues this season; one shipper couldn't scan packages this week, at least in some hubs. That meant no status updates for 48 hours, with no predicted delivery dates. </p> <p>I have empathy about how hard it must be to hit the sweet spot with amount of help in retail and shipping; plus there are caps on infra-structure. Nordstrom's phone reps have always been top notch in my experience. Yet if what they have to tell you is contradictory info or no info, it becomes impossible to rely on holiday timing. So I didn't shop there as I might have otherwise. </p> <p>Some have had very unsatisfactory experiences, which is unfortunate all around. Hopefully, there is useful information to be gained from this season so retailers, shippers and customers have better results </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594680 Sat, 19 Dec 2015 13:01:29 +0000 Aquamarine 1594680@https://youlookfab.com/welookfab/ <p>My experiences this season: the phone wait to talk to a rep at Nordstrom has been ridiculously long...at least 20 minutes. Luckily I can multitask with the best of them. </p> <p>However, when I do get through, they have been pleasant and responsive. And, most importantly, all my orders have arrived within 3 days all month, with standard shipping....faster than usual! I live in the Northeast. I have been very, very pleased. So I am willing to cut them some slack re: phone issues. I have to think Nordstrom will resolve the issues once the season is over. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594643 Sat, 19 Dec 2015 04:28:17 +0000 DonnaF 1594643@https://youlookfab.com/welookfab/ <p>My experience with Nordstrom this shopping season has been all over the map.&nbsp; I never received a shipping confirmation on one order, so I didn't have the light on when my poor UPS guy tramped up my 44 steps near 10 p.m.&nbsp; I should have checked my Order History, as that actually showed it had shipped and had a link to UPS.&nbsp; Another order was supposedly back-ordered until Dec. 24; that one supposedly went out on the 14th, but it doesn't look like it left the UPS facility and there is no estimate on delivery date.&nbsp; I will be leaving town for a number of days so I'm not quite sure what to say to my neighbors.</p> <p>I made another order with an online retailer that went out on the 9th, a day or two after my order.&nbsp; They said it would arrive by yesterday via FedEx, but it looks like it won't arrive until Monday. &nbsp;&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594583 Sat, 19 Dec 2015 00:13:57 +0000 JAileen 1594583@https://youlookfab.com/welookfab/ <p>At Zappos you can ask to be a preferred customer or something like that. What it means is I get my order THE NEXT DAY! I don't know how I became a preferred customer, but it's pretty amazing. Zappos prices aren't particularly low or anything, but they are amazingly fast. I placed a Cyber Monday order at Macys and it didn't ship until the following Monday. Yet I could call Zappos right now and get my order tomorrow. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594556 Fri, 18 Dec 2015 22:52:51 +0000 ClaraT 1594556@https://youlookfab.com/welookfab/ <p>I order from Nordstrom knowing it will take 2 or even 3 weeks to arrive sometimes. Zappos and Amazon have them beat, so if either has the item I want, they get my business. And I'll echo others about the delays in getting credit for returns. It takes a while...</p> <p>By the way, if you pay using PayPal, you cannot return to a store.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594555 Fri, 18 Dec 2015 22:31:52 +0000 Laura (rhubarbgirl) 1594555@https://youlookfab.com/welookfab/ <p>A final update on the Loft jeans: they did arrive and are as ordered. 20 days door to door, 14 of which they seem to have sat in the Loft distribution center before they even got handed over to UPS. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594546 Fri, 18 Dec 2015 22:03:34 +0000 lisaflex 1594546@https://youlookfab.com/welookfab/ <p>i ordered a sweater last night - it is to deliver 12/24 but i didnt get ship confirmation yet.... </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594477 Fri, 18 Dec 2015 18:25:03 +0000 Laura (rhubarbgirl) 1594477@https://youlookfab.com/welookfab/ <p>Exciting update: the jeans of great suspense are supposedly on the UPS truck for delivery today - maybe they'll actually arrive!</p> <p>kkards, I'm not a WSJ subscriber so I couldn't read the whole article, but that's interesting. I wonder if the USPS and FedEx have had similar issues this year. It does seem like everyone shopped early online - Black Friday/Cyber Monday - rather than spreading their purchases out in December more as they used to do.</p> <p>On the 'femalefashionadvice' sub on reddit, someone was complaining about similar things happening when ordering from Uniqlo. Several people had ordered during their Cyber Monday sale and were just now learning they were out of stock, or hadn't been shipped yet. Proof that it wasn't just Nordstrom that got slammed. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594438 Fri, 18 Dec 2015 15:22:04 +0000 Eliza 1594438@https://youlookfab.com/welookfab/ <p>Many apologies for my absence from this thread. &nbsp;I somehow missed all the activity. </p> <p>Interesting that there is this much variability in people's experiences this season. I did notice more promising about delivery times going on at the website recently. Trying for it and achieving it may be two different things &nbsp;and thanks for the link as to the circumstances contributing to the dilemmas across retailers, kkards. &nbsp;Many of my pieces did wind up arriving within their new, protracted window. &nbsp;What didn't work here was the inability to predict the shipping date within a week, then needing to add on the longer shipping time. Sometimes one can flex, but this month involves a series of fixed dates, so they had to be ruled out for shopping as early as December 4th, because of how the time frame was explained to me. </p> <p>I feel badly for those of you who have not received satisfactory service at all (laura and firecracker). Very discouraging and a real loss of identity for the retailer that was known for customer service. The individuals I had contact with were all polite, helpful and responsive; the wait time to get to them was long and they didn't have good news. i do expect a bit of inconvenience due to high volume now. &nbsp;Neither of those issues were ones they could impact and seemed systemic. </p> <p>Here's hoping for good outcomes to those who need them. Perhaps it is a question of both retailers and shippers catching up to the demands of increased online shopping. It can spoil you when all goes according to plan and expectations are hard to roll back once they are realized.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594406 Fri, 18 Dec 2015 11:59:31 +0000 kkards 1594406@https://youlookfab.com/welookfab/ <p>FYI--before we all start blaming the retailers,&nbsp;<br /><a rel="nofollow" href="http://www.wsj.com/articles/ups-struggles-to-keep-up-with-surge-in-web-orders-1449796191">http://www.wsj.com/articles/up.....1449796191</a></p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594333 Fri, 18 Dec 2015 05:16:04 +0000 Debbie 1594333@https://youlookfab.com/welookfab/ <p>I just placed an order last night and got a notice today saying it would be delivered tomorrow. I was wondering if it would be here before Christmas when I ordered it.<br /> Maybe they're caught up. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594323 Fri, 18 Dec 2015 04:28:45 +0000 Firecracker (Sharan) 1594323@https://youlookfab.com/welookfab/ <p>I will have to try calling or live chat next time. I confess I just didn't want to take the time to wait for someone to answer. . .<br />Laura, the Loft situation sounds even worse. Hope you get the actual jeans you ordered!<br />My Nordstrom package arrived today. It's so pathetic, now that it's actually here--the only remaining items in my order were four skin care/body care items and three free samples. It's kind of laughable, the frustration I went through to get 10 points on my Nordstrom card purchases for that big Cyber Monday order, huh?&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping/page/2#post-1594156 Thu, 17 Dec 2015 21:17:25 +0000 Laura (rhubarbgirl) 1594156@https://youlookfab.com/welookfab/ <p>Firecracker, wow, that's frustrating. I also got a somewhat useless answer via email, but did fine when I could live chat (maybe the back and forth makes it clearer). I have never called, because I hate talking on the phone and avoid it whenever possible, but I'm sure that would work too.</p> <p>I noticed their "free shipping by Christmas Eve" banner too - maybe they're upgrading everyone to 2-day shipping, or the hold-up was the massive volume of business around Black Friday and now things are back to normal? </p> <p>I am in the midst of a similar drama with Loft. I ordered a pair of jeans during their Thanksgiving weekend sale. I got a shipment notification on the third, but there was never any actual info or updates on the tracking number. I emailed them after a week asking if maybe the tracking number was wrong or the package got mislaid somewhere, and got a nonsensical answer (several days later) apologizing that my package hadn't arrived yet, which wasn't even what I wrote in to ask about. So far I've been passed on to three different CS reps, none of which have actually read my original message or provided me with information I didn't already know. Mysteriously, a couple days ago the package info showed that it had finally been entered into the UPS system (ten days after it supposedly had shipped) and it's scheduled to arrive on Friday. None of this has been communicated to me by the Loft reps, BTW, it's just me checking UPS. At this point I'm wondering whether it's my package at all, or something else entirely - a box of cat food bound for Hawaii, who knows! Very few companies these days seem to have CS reps that actually know anything or can do anything - I don't know if it's a language issue if they're overseas, or they're just overworked so they send the same boilerplate to everyone regardless, but it's pretty frustrating. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1594137 Thu, 17 Dec 2015 18:34:13 +0000 JAileen 1594137@https://youlookfab.com/welookfab/ <p>Firecracker, when I have a question, I call them. I've had pretty good luck this way. Emails can be ignored, but a person on the phone... </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1594135 Thu, 17 Dec 2015 18:18:05 +0000 Firecracker (Sharan) 1594135@https://youlookfab.com/welookfab/ <p>Laura, you must be on their "nice" list. I fear I've gotten onto their "naughty" list! I contacted them twice by email. The first time, they said they were working through the orders and mine was in process. Then they sent me an email saying they had received my order of X date--the date that I <i>contacted</i> them about the slow order, not the date of the actual order. So I emailed again, to point out that the confirmation email was the opposite of reassuring. (Maybe I shouldn't have sent that one, but I was civil, and I wanted them to know.) In response to that email, they said shipments were going to be expedited to meet the originally advertised timeframes. Sure enough, I received an update saying the items they didn't cancel on me were being sent by 2-day air; they were supposed to arrive yesterday, but have now been pushed back to today.&nbsp; My two cancelled items are still showing available online, if I wanted to rebuy them. And on Nordstrom's homepage, there's a banner: "Free delivery by Christmas eve"--that's got to be a joke, right? I have lost any confidence I had in the company's online business.</p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1594122 Thu, 17 Dec 2015 17:28:41 +0000 Laura (rhubarbgirl) 1594122@https://youlookfab.com/welookfab/ <p>Firecracker, that's really frustrating. Did you contact them to ask about it? I found that live chat was a lot less busy than it had been. I contacted them last week about my back ordered Black Friday weekend things, they confirmed it was set it ship last Friday, which it did, and it arrived Tuesday. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1594108 Thu, 17 Dec 2015 16:25:22 +0000 gryffin 1594108@https://youlookfab.com/welookfab/ <p>Wow Eliza so sorry you had such a bad experience.&nbsp; I just wanted to let you know and everyone else know that I had the opposite experience.&nbsp; I ordered something and decided maybe I wanted to cancel (should I really buy for myself when I have gifts to but...you get it) anyway less than 3 hr later it was "too far along" along in the process to cancel.&nbsp; I did that through the echat and I wanted less than 2 minutes to have someone help me&nbsp;I ordered sat am and it arrived on tuesday (although it was initially estimated for friday).&nbsp; So I'm not sure what's us but that is my usual experience with them.&nbsp; I find mail returns take approximately two weeks.&nbsp; Rarely in the past it was a lot longer.&nbsp; Maybe I am just lucky but I order a lot since I do all my shopping online and fortunately it's worked out.&nbsp; Good luck and fingers crossed!! </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1594035 Thu, 17 Dec 2015 05:12:29 +0000 Firecracker (Sharan) 1594035@https://youlookfab.com/welookfab/ <p>Just thought I'd check in. . . . More than two weeks later, I'm still awaiting my Cyber Monday order. Two items were cancelled, one of which showed up as available online, when I checked upon getting the cancellation notice. Huh?? (I re-ordered it in the store today.) The other one I just gave up on. <br />Wow--Nordstrom online is so messed up, I can't say I'm eager to order anything from them again anytime soon. The store transfer system still seems to work, though. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1591441 Tue, 08 Dec 2015 22:53:31 +0000 J.J. 1591441@https://youlookfab.com/welookfab/ <p><b>Gradfashionista</b>, I sent returns in about a month ago that were just credited to me yesterday-- so your packages might not be lost, just taking a while to get opened. &nbsp;I worried, too, because one of the returns was TWO pairs of $200 boots... and I didn't want to lose that much!</p> <p>It's crazy, though, because Amazon refunds my money as soon as UPS picks up the package and scans it. &nbsp;Nordstrom is surprisingly behind the times.</p> <p>RE: shipping times- I've recently paid for Nordie's cheapest non-free shipping and my package arrived in just a couple of days, whereas the 'free' shipping is taking two weeks. &nbsp;The same thing happened with Uniqlo and Loft -- it seems like if you use 'free' shipping, you're put somewhere in the back of the line, and they ship it when they get around to it, whereas if you pay (even just $7), it gets shipped out within a day or two. &nbsp;For me, I've decided to pay for shipping to speed things up. &nbsp;It's a small percentage of what I'm buying, and it cuts down on my annoyance of waiting for my new purchase. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1591420 Tue, 08 Dec 2015 21:02:04 +0000 gradfashionista 1591420@https://youlookfab.com/welookfab/ <p>Well, I had to contact Nordie's today because I've sent in 4 packages--some of which contain multiple orders--over the past month and not one has been received. &nbsp;It's very disconcerting, and I'm really not sure whether it's Nordie's, USPS, or even the Staples near me that's the problem. Nordie's has said they'll look into it.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1591405 Tue, 08 Dec 2015 19:52:05 +0000 JAileen 1591405@https://youlookfab.com/welookfab/ <p>I had another problem with shoes sent direct from the manufacturer which evidently was Spanish. UPS said the company name didn't match the building directory at my husband's office. The picture shows what they thought the company name was, "ala attencion de fao". </p> <p>Here's the full story:</p> <p><a href="http://youlookfab.com/welookfab/topic/very-frustrated-by-ups" rel="nofollow">http://youlookfab.com/welookfa.....ted-by-ups</a> </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1591366 Tue, 08 Dec 2015 18:13:38 +0000 Laura (rhubarbgirl) 1591366@https://youlookfab.com/welookfab/ <p>JAileen, that's interesting - I wonder if that's what happening with my order, they're waiting for the original ship date to ship, even though the items are actually in stock again. I haven't contacted them about it because I know they're slammed, but maybe I should and see if they could get it moving. Glad you got your item, eventually - tbh around here only 15 people in line at the ups depot would be a pretty reasonable number!</p> <p>KL, I know what you mean about the drop shipping - it hasn't happened for me from Nordstrom recently but it has from other brands, and it's always a bit more trouble to deal with. And everything gets shipped separately, and even if you want to return multiple items at once to save on shipping, you can't because they won't all fit in the same box... </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1591226 Tue, 08 Dec 2015 07:34:02 +0000 Keix 1591226@https://youlookfab.com/welookfab/ <p>Six months ago I had great shipping experiences with Nordstrom online, but recently stuff has arrived "direct" from the brand and it's really annoying. The packaging isn't always as nice (e.g. half-destroyed box or a padded envelope instead of a box) and no pre-printed return label is included--you have to hand-copy invoice numbers, sometimes even look up the original order online if the brand didn't include the original invoice, and since I don't have a printer at home, it also adds an extra business day. I used to love ordering stuff from Nordies because it was so easy to return (stick the preprinted label on the box and drop it off at work the next morning), but now it's a pain. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1591219 Tue, 08 Dec 2015 06:56:35 +0000 JAileen 1591219@https://youlookfab.com/welookfab/ <p>I had an issue with Nordstrom and the Missoni poncho I ordered. Initially it was backordered. Then I noticed on the website that it was no longer backordered. I called to find out why it hadn't shipped. The customer service person said the computer was waiting until the original ship date. She went ahead and reordered for me and cancelled the original order before I realized the new earlier delivery date would probably be Black Friday, when my husband's office was closed. I was afraid they would leave the package outside the office where it wouldn't be discovered until Monday. I ended up having them hold it at UPS, and picking it up myself, where there was one clerk and 15 people ahead of me in line. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1591082 Tue, 08 Dec 2015 00:52:59 +0000 Laura (rhubarbgirl) 1591082@https://youlookfab.com/welookfab/ <p>I finally got a call today regarding my price adjustment question from last week. Apparently since I picked up the item in store, they need to know the store and register number even though I used my Nordstrom charge. I don't have that info since I recycled the receipt once I took the tags off. Apparently if I went to the store I could get them to look it up, but there's no way I'm battling through the mall during the Christmas rush just for that. (I wonder since they just recently outsourced the finance part of their store credit/debit cards if that has changed what they can do in house, as far as looking up transactions.)</p> <p>No update on my in progress order. I'm tempted to just cancel. I wish I could cancel and reorder in January, since it's not something I need urgently, but I won't get the sale price if I do that. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1590144 Fri, 04 Dec 2015 18:57:36 +0000 Laura (rhubarbgirl) 1590144@https://youlookfab.com/welookfab/ <p>Eliza, glad you've gotten something at least. The poor/wrong communication makes the situation worse than if they did a better job letting you know what's going on. I agree with you that a possible 21+ days domestic processing/shipping is just unacceptable, particularly when it means one could have ordered on Cyber Monday and not received their item by Christmas. </p> <p>I wonder about Nordstrom in general right now - they've expanded to a whole lot of new areas of the country and into Canada, they've done a big push with bloggers, and have a lot more name recognition North-America-wide than they used to do. But they also seem to be focusing on the lower-middle-end items and volume selling rather than customer service and higher-end prices, which used to be more their bag.&nbsp; I wonder if they've overextended themselves and need to retrench - or at least upgrade their inventory and order processing system! </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1590133 Fri, 04 Dec 2015 17:45:40 +0000 kkards 1590133@https://youlookfab.com/welookfab/ <p>so here's something else to think about---if you order from Zappos or Amazon, you are ordering 100% from a warehouse. so almost everything is where its supposed to be, and many orders are filled in part by a robot or other technology. if you order from Nordstrom's, some of the orders are from&nbsp;a warehouse, but many are coming from a store...so things are not always easy to find, and&nbsp;are 100% routed&nbsp;thru a human being.&nbsp;just more food for thought.&nbsp;&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1590131 Fri, 04 Dec 2015 17:41:38 +0000 Eliza 1590131@https://youlookfab.com/welookfab/ <p>Thanks for the info and commiseration. Fortunately, this is not as big a deal as it could be to some people with more special situations.&nbsp;Still hoping that stuff for this weekend's festivities will arrive. I just feel badly that this early, I have to rule out Nordstrom for Christmas shopping, as while things may in fact arrive on time, you have no way to approximate their delivery within a 21 day time frame. Never a convenience, but a deal breaker at this time of year.</p> <p>I did have a delivery today! Hurrah. It was the item with no initial shipping email, then a your order has shipped and will be delivered tomorrow email yesterday, which was subsequently followed by another email apologizing for the delay and saying that it hasn't shipped yet and may be delivered up to 12 days after the yet to be determined shipping date. This type of chaos has not characterized my online shopping experiences with them and it is a shame that they are having set backs as the holidays approach. </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1590078 Fri, 04 Dec 2015 15:13:50 +0000 Angie 1590078@https://youlookfab.com/welookfab/ <p>i'm sorry that your holiday outfit missed the boat. SOOO annoying.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstroms-holiday-shipping#post-1590047 Fri, 04 Dec 2015 13:55:30 +0000 Lisa 1590047@https://youlookfab.com/welookfab/ <p>Sorry to hear about your CS issues. &nbsp;I find that ordering at this time of year is very dicey and I try to shop in person until after the holiday's myself. </p>