https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again Style Advice for Fashion Lovers en-US Tue, 05 May 2026 04:16:19 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-820437 Wed, 16 Jan 2013 20:25:50 +0000 rachylou 820437@https://youlookfab.com/welookfab/ <p>Bummer about the brocade jeans and dress.</p> <p>But Nordstrom service *is* first class. It impresses me that they've kept it up for so long too. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-820396 Wed, 16 Jan 2013 19:40:25 +0000 Thistle 820396@https://youlookfab.com/welookfab/ <p>So, I wanted to add to this. My beautiful coat went on sale three days after it arrived. They had it in my size at the sale price, but while I was deciding if I should keep or return it, my size went out of stock. I e-mailed them and asked if they could still price match for me, and they said yes!! No hassle, no fuss!!</p> <p>Now, they just need to build one closer to me!! </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819699 Wed, 16 Jan 2013 03:28:32 +0000 catgirl 819699@https://youlookfab.com/welookfab/ <p>Okay, what is this FiftyOne, and why are they so erratic? Did they make off with your goods? So glad Nordies came through for you! </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819689 Wed, 16 Jan 2013 03:16:40 +0000 Sveta 819689@https://youlookfab.com/welookfab/ <p>I really think Nordstrom should change their international broker to something else - FiftyOne just does not cut it!<br /> But Nordstrom got through this issue with flying colors and it just reminds me once more why I am a loyal customer there at least once a year!:-) </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819663 Wed, 16 Jan 2013 03:01:39 +0000 Angie 819663@https://youlookfab.com/welookfab/ <p>Inge has had problems with Fifty-One too. SO glad that you are sorted. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819650 Wed, 16 Jan 2013 02:49:37 +0000 Amy 819650@https://youlookfab.com/welookfab/ <p>Yes, Nordies is fab. I'm sorry you weren't able to get those pretty things, though. Something equally exciting will come along some day. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819570 Wed, 16 Jan 2013 01:38:59 +0000 Caro in Oz 819570@https://youlookfab.com/welookfab/ <p>I'm in awe too, when are they coming to Australia?<br /> For all the Oz mob - I miss Georges their c/s was brilliant. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819532 Wed, 16 Jan 2013 01:00:21 +0000 Suz 819532@https://youlookfab.com/welookfab/ <p>Thanks for the sympathy and boosts! </p> <p>Yes, Deborah, I actually HAVE a US address -- though I have yet to use it. Although I don't live far from the border, it is still a 1.5 hour drive and in winter the conditions can be risky. Plus, around holiday time, with all the other travelling I do, I just don't have time to devote to it. And they will only keep items for a week or so at this location, so if I order I have to know when they will actually arrive and then be able to drop everything and go at a moment's notice...and then also come back across the border in one day (which limits the amount I can bring back, legally, without paying duty.) So all in all, it's a bit of a hassle. One I might be willing to undertake in the future, given how impossible the whole FiftyOne adventure turned out to be, but not one I wanted to undertake without good reason! </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819527 Wed, 16 Jan 2013 00:56:51 +0000 Glory 819527@https://youlookfab.com/welookfab/ <p>Sorry your lovelies did not arrive but thrilled you could resolve it and put that money to something fun - maybe shopping in your upcoming trip. I am so looking forward to Nordies opening in Ottawa!!! </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819526 Wed, 16 Jan 2013 00:55:33 +0000 Anonymous 819526@https://youlookfab.com/welookfab/ <p>I have never really shopped at Nordstroms. They are a bit over my regular shopping price range. I will have to keep them in mind!! </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819521 Wed, 16 Jan 2013 00:52:57 +0000 Thistle 819521@https://youlookfab.com/welookfab/ <p>Nordies, please build a store closer to me! Still, at least they ship for free and their service is amazing! </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819489 Wed, 16 Jan 2013 00:28:01 +0000 Mona 819489@https://youlookfab.com/welookfab/ <p>It is great to hear that you got your money refunded. Too bad that you didn`t get your items. I was really hoping to see you in those. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819481 Wed, 16 Jan 2013 00:16:34 +0000 Anonymous 819481@https://youlookfab.com/welookfab/ <p>I'm sorry that you didn't get what you ordered, Suz. Nordstrom's customer service is so impressive. I hesitate to shop anywhere else, especially for holiday gifts. I've paid more for a couple of items that could have been had for less just to support Nordstroms. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819478 Wed, 16 Jan 2013 00:07:14 +0000 Deborah 819478@https://youlookfab.com/welookfab/ <p>Suz, I am really sorry that you haven't received your items. And I am in awe of Nordies fab customer service. Some of our retailers could learn a great deal from them.</p> <p>Suz are you aware of a service whereby you pay a fee for a US address and you can have all your orders mailed and stored at the facility and then when you are ready they ship them to you. My girlfriend here uses this. She might wait until 2 or 3 things have been received at the US address and then has them sent to her in the one package to Australia. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819474 Tue, 15 Jan 2013 23:57:34 +0000 velvetychocolate 819474@https://youlookfab.com/welookfab/ <p>Ack! I can't believe you didn't even receive your items, but am very pleased that Nordstrom refunded your money - stellar service on their part!</p> <p>FiftyOne seems to be a real problem. My Mom was able to get some items (I think Macy's and Coldwater Creek) - they used FiftyOne as well - the items took a bit longer than she expected, and then they didn't fit after all. Her issue was that the return would not have been worth it ...she would have only received about half her money back. I highly doubt she'll order from any company using FiftyOne again. </p> <p>Meanwhile - I cannot wait until Nordstrom opens up in Canada...I just know my Mom will be thrilled with their selection and service. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819473 Tue, 15 Jan 2013 23:54:26 +0000 Anonymous 819473@https://youlookfab.com/welookfab/ <p>Good call (you and Nordie's)! I was just thinking about those patterned jeans the other day. Now with the holidays over, it kind of defeats the purpose. I'm so glad they refunded you your money on the front end, before they take it up with Fifty-One. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819471 Tue, 15 Jan 2013 23:49:04 +0000 Jjsloane 819471@https://youlookfab.com/welookfab/ <p>They do have the best customer service. I was hoping to open this and read they found your items and sent them to you AND refunded you, but that's not much of a business model is it?<br /> They recently let me return a sweater I got as a gift. I had worn it once and it pilled terribly and the arm seams ripped. I did not have a receipt or the tag, but they did extensive research ( I did have the name of the gifter) and gave me a store credit. (actually offered to refund to my visa, but I felt I should have a gift card to rebuy a gift from the gifter) </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819466 Tue, 15 Jan 2013 23:43:05 +0000 Gaylene 819466@https://youlookfab.com/welookfab/ <p>That's good that you were able to get your refund without any hassles. I had the same experience a few years ago with a Talbot's order that disappeared. I told them I would ship it back if it ever showed up, but it's been over five years, so it would be hilarious if I ever saw it outside my door!</p> <p>I think it happens fairly often because the service reps don't seem to ask too many questions when you explain the situation. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819456 Tue, 15 Jan 2013 23:34:20 +0000 Mochi 819456@https://youlookfab.com/welookfab/ <p>That's great news! I was thinking it was time to not let this drag on anymore. Glad Nordstrom was so gracious. I'm sad they have to take the hit for this other place, though. </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819454 Tue, 15 Jan 2013 23:33:49 +0000 Transcona Shannon 819454@https://youlookfab.com/welookfab/ <p>That is indeed fantastic customer service from Nordstrom - too bad we can't say the same thing about Fifty-One </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819448 Tue, 15 Jan 2013 23:28:58 +0000 Anonymous 819448@https://youlookfab.com/welookfab/ <p>Well, I am sad that you didn't get your things but that is pretty stellar customer service! </p> https://youlookfab.com/welookfab/topic/nordstroms-customer-service-again#post-819447 Tue, 15 Jan 2013 23:27:45 +0000 Suz 819447@https://youlookfab.com/welookfab/ <p>Well....the bad news is, remember that Theory dress and those DL1961 brocade jeans I ordered way back in November? </p> <p>I STILL haven't received them. &lt;insert sad and mad faces here&gt;</p> <p>I've been back and forth with Nordstrom, who in turn contacted Fifty-One. But Fifty-One never got back to them. </p> <p>I wrote yesterday and told them I really no longer wanted the items -- it had been too long. </p> <p>So Nordstrom's refunded my money immediately, no questions asked. </p> <p>I think that's terrific. It is not their fault that Fifty-One messed up, yet they are taking responsibility for it. </p> <p>Big smile. You can bet I will shop there when they finally get a store in Canada. </p>