https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it Style Advice for Fashion Lovers en-US Mon, 18 May 2026 16:51:56 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710608 Tue, 09 Aug 2016 03:00:57 +0000 DonnaF 1710608@https://youlookfab.com/welookfab/ <p>I love that NAS purchases are treated like full price purchases for alterations purposes.&nbsp; Thus, the leggings I needed to have shortened didn't go through the charge + Nordstrom Note routine.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710503 Mon, 08 Aug 2016 23:09:56 +0000 rachylou 1710503@https://youlookfab.com/welookfab/ <p>Yes that's an official policy! You can return Nordstrom purchases to the Rack everywhere! </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710346 Mon, 08 Aug 2016 17:35:45 +0000 Chris987 1710346@https://youlookfab.com/welookfab/ <p>Yup they are the best. They have made a business decision to offer the absolute best possible customer service,&nbsp;from the policies they set, to the workings of their online ordering system, to the training they give and behavior they expect of&nbsp;their employees.&nbsp;They seem to value the customer coming back ready to buy again above all else.&nbsp; </p> <p>SA's at other&nbsp; companies that do that negative "attitude" thing about returns only do it&nbsp;because their management doesn't care or maybe encourages it. </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710292 Mon, 08 Aug 2016 15:10:38 +0000 Angie 1710292@https://youlookfab.com/welookfab/ <p>&nbsp;Nordies is the BEST when it comes to returns. Glad you were sorted, Rachy.&nbsp;</p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710219 Mon, 08 Aug 2016 12:42:49 +0000 MrsK 1710219@https://youlookfab.com/welookfab/ <p>That's awesome! Is that an official policy - that you can return to the Rack instead - or is it a store-by-store thing?&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710184 Mon, 08 Aug 2016 10:41:24 +0000 rachylou 1710184@https://youlookfab.com/welookfab/ <p>Nordstrom seriously still has the best service. The people know how to be nice. Never snitty. </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710175 Mon, 08 Aug 2016 10:08:59 +0000 Jjsloane 1710175@https://youlookfab.com/welookfab/ <p>They are really great aren't they? I can attest that they will do whatever they can to look it up (if card doesn't work they will try your email if you had receipt emailed). They can search farther back than 30 (even past 90) days. And they never shame you for returning (even too late). I stopped shopping Ann Taylor years ago because they always gave me an attitude for returning and insisted on filling out forms and taking down my driver's license.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710125 Mon, 08 Aug 2016 05:47:43 +0000 deb 1710125@https://youlookfab.com/welookfab/ <p>Five thumbs up! </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710108 Mon, 08 Aug 2016 03:23:31 +0000 rachylou 1710108@https://youlookfab.com/welookfab/ <p>The Rack managed to look up my Nordstrom purchase with my card number. I was impressed. I wasn't at all confident they could bridge systems like that. Their website frankly sucks. </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710101 Mon, 08 Aug 2016 02:44:42 +0000 DonnaF 1710101@https://youlookfab.com/welookfab/ <p>I think if you purchased something with your Nordstrom card in the last month or so they can bring it up on their system, at least at Nordstrom.&nbsp; I'm less sure about the Rack.&nbsp; If something is really old, they can't bring it up or if your Nordstrom purchase went to the Rack they can't find the price you paid. </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1710096 Mon, 08 Aug 2016 02:26:39 +0000 Alexandra 1710096@https://youlookfab.com/welookfab/ <p>That's awesome (and also how it should be, everywhere). Go Nordstrom! </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1709945 Sun, 07 Aug 2016 19:34:26 +0000 Colette 1709945@https://youlookfab.com/welookfab/ <p>Their customer service is just outstanding! And I really appreciate that. (I had no idea you could return Nordstrom store purchases at Nordstrom Rack.) </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1709940 Sun, 07 Aug 2016 19:21:59 +0000 Thistle 1709940@https://youlookfab.com/welookfab/ <p>Go Nordies! </p> https://youlookfab.com/welookfab/topic/nordstrom-service-still-rockin-it#post-1709937 Sun, 07 Aug 2016 19:19:23 +0000 rachylou 1709937@https://youlookfab.com/welookfab/ <p>Just went to Nordies Rack to return my puffy failures, and have to say I was impressed. I didn't have proper receipts and they fixed me up smooth. I almost didn't try doing it at The Rack because of my receipt snafu, but I'm glad I did! </p>