https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem Style Advice for Fashion Lovers en-US Thu, 28 May 2026 16:00:20 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1783186 Wed, 01 Mar 2017 21:55:55 +0000 Anonymous 1783186@https://youlookfab.com/welookfab/ <p>If they're going to cancel something, they should at least let me know. I should receive an email about it, and there should be a slip of paper or something inside the bag or box. I received neither; just one pair of pants. I had to dig to find out what happened, and how I'd get my $ back. I don't like that kind of shopping experience, even if we did save a lot of $. </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1783155 Wed, 01 Mar 2017 20:05:44 +0000 Banoffi 1783155@https://youlookfab.com/welookfab/ <p>I've had items cancelled a number of times. I have also had received the wrong item many times as well, the most recent time being last week. &nbsp;I ordered a coat for my DH and was sent a pair of women's thong underwear! </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782996 Wed, 01 Mar 2017 12:53:53 +0000 Anonymous 1782996@https://youlookfab.com/welookfab/ <p>This is the first time I've had problems with them, or with any merchant for that matter. I know how things are supposed to work, and someone dropped the ball this time. </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782933 Wed, 01 Mar 2017 05:12:10 +0000 Anonymous 1782933@https://youlookfab.com/welookfab/ <p>What Sterling said. I've not had any problems with Nordstrom Rack orders except that they may take awhile. </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782879 Wed, 01 Mar 2017 02:51:49 +0000 Anonymous 1782879@https://youlookfab.com/welookfab/ <p>I gave my email address, which is the same as what's on my Nordstrom account and on my order, to the customer service rep on the phone.</p> <p>After 2 phone calls and 3 emails to Customer Service, I finally got the credit I'm entitled to, assuming it goes through. I have to keep checking my credit card account. </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782872 Wed, 01 Mar 2017 02:22:44 +0000 JAileen 1782872@https://youlookfab.com/welookfab/ <p>I've never ordered anything from Nordstrom Rack, only Nordstrom, which has fantastic customer service. The one thing I was wondering is, are you sure they had your right email address? Is it possible they sent an email but it went to the wrong address? Also, have you checked your spam file? I've had important email show up there. </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782866 Wed, 01 Mar 2017 02:08:29 +0000 Anonymous 1782866@https://youlookfab.com/welookfab/ <p>I'm having a time getting this resolved. Let's just say I now have a bad taste in my mouth. </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782791 Tue, 28 Feb 2017 22:43:00 +0000 Emily K 1782791@https://youlookfab.com/welookfab/ <p>Errrmmm.... Although I've never had any problem with Nordstrom or with the Rack, that sounds "hinkey".</p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782784 Tue, 28 Feb 2017 22:21:50 +0000 Diana 1782784@https://youlookfab.com/welookfab/ <p>I've had items cancelled but they always inform me via email, usually before the rest of the order even ships.&nbsp; And the refund is always processed at the same time as the email.&nbsp; I've never had the order arrive without the canceled item already being refunded. </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782780 Tue, 28 Feb 2017 22:11:11 +0000 columbine(erin) 1782780@https://youlookfab.com/welookfab/ <p>There was one time I ordered a skirt and top from Nordstrom's. The top was missing and the skirt was not the right one, I think, but the total was the same. I just returned the skirt and got all the money back pretty quickly as I remember.&nbsp; </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782778 Tue, 28 Feb 2017 22:09:51 +0000 Anonymous 1782778@https://youlookfab.com/welookfab/ <p>I can't say this has ever happened to me, but I don't order that much from the Rack. &nbsp;More from Nordstrom. &nbsp; </p> https://youlookfab.com/welookfab/topic/nordstrom-rack---does-anyone-else-have-this-problem#post-1782751 Tue, 28 Feb 2017 20:39:28 +0000 Anonymous 1782751@https://youlookfab.com/welookfab/ <p>I ordered 2 pairs of pants on clearance for my DD from Nordstrom Rack. We only received one pair, and when I checked the order details online, it said that the other pair had been "cancelled," but the $ total is still the same. I then called customer service, and was told that it takes a while for them to adjust the price. I'm rather irritated because I never received an email about it, and there was no paperwork in the package. I had to search for the information, and now I'm having to wait for a refund. </p>