https://youlookfab.com/welookfab/topic/nordstrom-poor-customer-service-and-quality-control Style Advice for Fashion Lovers en-US Thu, 14 May 2026 04:35:40 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/nordstrom-poor-customer-service-and-quality-control#post-473044 Wed, 23 Nov 2011 04:54:15 +0000 danza.armonia 473044@https://youlookfab.com/welookfab/ <p>I've had a less than stellar shoe repair experience at Nordies (seattle). They outsource shoe repairs. I turned in a pair of Aquatalia boots that had a front seam that needed repairing on the right. When I came back to pick the shoes up, instead of stitching the seam, some odd colored adhesive had been used, and there was a copper sheen all over the right shoe (the shoes were black). It looked absolutely awful ( a 4 year old child could have done the same). I sent them back to the drawing board. Last week I received a call that the shoes were ready. I asked the woman on the phone what had been done and she said " they look fine." The fellow who does the repairs was in store at the time and she went to talk to him and he said "that's the best they are going to get." Who knows what the shoes look like now. I guess I'll see when I pick them up. . .. Yes, I am also disappointed in Nordstom. </p> https://youlookfab.com/welookfab/topic/nordstrom-poor-customer-service-and-quality-control#post-472995 Wed, 23 Nov 2011 03:20:15 +0000 RandomThoughts (Andrea) 472995@https://youlookfab.com/welookfab/ <p>Wow, I'm really surprised! I have had one less-than-stellar experience at Nordstroms but by and large I have found them very friendly and helpful.</p> <p>I'm sorry you've been through this. Perhaps if you went to the store and filled out a comment card or spoke to someone in person they would be more helpful and offer better compensation for your trouble. </p> https://youlookfab.com/welookfab/topic/nordstrom-poor-customer-service-and-quality-control#post-472988 Wed, 23 Nov 2011 03:03:15 +0000 Meka 472988@https://youlookfab.com/welookfab/ <p>In the last month, I've ordered four Halogen seamed pencil skirts, including the ponte skirt in blue dark. Today, I received the ponte skirt...and it had a hole on the seam. Admittedly, I was perturbed that I would have to make a special trip to the local store or the post office to return the skirt. I became more upset when I called customer service and the CSA didn't really want to look for the skirt at individual stores AND she told me that I might have to pay for the repair at the local store! Her words were that "it's up to the discretion of the store." I asked her to explain why I would have to pay for a repair when the skirt was defective when I received it. She couldn't articulate a reason other than "it's up to the discretion of the store." I asked to speak to her supervisor. Evidently, Alicia thought that was funny because she giggled a little before she tried to assuage my upset. She then transferred me to Elizabeth, the supervisor, who called the local store to talk to the alterations manager. Unfortunately, she'd left for the day but all anyone could say was "it's up to the discretion of the store."</p> <p>I shop at Nordstrom because I expect the store to sell quality products and to provide superior customer service. Within the last three months, I've had to return two items because of defects of some sort and have received little more than "oops" in return. I stopped shopping at Macy's because of poor customer service from a telephone rep. It looks like Nordstrom is on the chopping block.</p> <p>Woosah! Sorry to vent but I'm really ticked off. </p>