https://youlookfab.com/welookfab/topic/my-trinas-broke Style Advice for Fashion Lovers en-US Fri, 10 Apr 2026 01:58:30 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1448877 Fri, 27 Feb 2015 23:02:17 +0000 Gigi 1448877@https://youlookfab.com/welookfab/ <p>Good luck! I hope my response above didn't sound like I thought you were trying to be dishonest; I am sure you were not. :)&nbsp;I just know that for myself, if I don't follow up on these things, I feel bad afterward, and I would hate for anyone else to feel the same. Peace of mind is priceless. :)</p> <p>I think that although Amazon has been good in my experience with defective items, they also are kind of sloppy. For instance, when they refunded my credit card for the 30% off, they took it off the retail price instead of the sale price (I had bought the boots on sale). So the refund was more than it was supposed to be. I contacted them, and they charged my credit card for the difference. So they do mess up. I hope this comes out to your satisfaction. </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1448558 Fri, 27 Feb 2015 07:06:10 +0000 anne 1448558@https://youlookfab.com/welookfab/ <p>Thanks Gigi - that's really helpful.</p> <p>Of course I do want to be honest, and was only thinking that they somehow may not have had a "category" for defective items, and that they put it into a different category instead as the next best alternative. That was a pretty naive view for such a large retailer.<br />Your experience shows me that they probably did make an error and I'll try to contact them. </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1448554 Fri, 27 Feb 2015 06:55:06 +0000 Gigi 1448554@https://youlookfab.com/welookfab/ <p>Hmmm. I had a pair of boots I bought through Amazon, and the leather covering on the heels got really faded in the wet weather, despite the fact that the boots were supposed to be weatherproof (they were Aquatalias). I contacted Amazon, and they told me I could either return the item for a full refund or that they would credit me 30% of the purchase price to account for the defect. I took the 30% refund and then took the boots to a cobbler, who was able to restore the leather.</p> <p>I think that I would contact Amazon again and let them know that the reason they cited is wrong, just in case they made an error. At least that way you will know that you were honest. And who knows, maybe Amazon will say to keep the shoes anyway. :)</p> <p>I have found Amazon to be really good to work with for returns and defective items. </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1448551 Fri, 27 Feb 2015 06:32:16 +0000 anne 1448551@https://youlookfab.com/welookfab/ <p>Next installment of the Saga.</p> <p>I contacted Amazon through their customer service box online, and wrote to them about the shoes breaking. </p> <p>They have sent me an automated reply saying they have refunded my purchase price&nbsp; and shipping and "Reason for refund: Item not received".</p> <p>Of course that was NOT the reason! Not sure what to do now - Just take the money, keep the sandals and use some of it to pay the cobbler?&nbsp; Or follow it up further? </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1447982 Thu, 26 Feb 2015 15:36:22 +0000 Mary Beth (formerly LBD) 1447982@https://youlookfab.com/welookfab/ <p>I think you were right to contact SE and hold off a few days on taking them in for repairs. &nbsp; &nbsp;I don't think inflation has reached the point yet, where we should all just lightly accept that a new-ish pair of<span>&nbsp;$100+ shoes just randomly broke, even if you bought and store them months ago. &nbsp;&nbsp;<br /></span><br />Best case scenario, you follow up with the retailer, and are able to return or exchange them, and worst case scenario, you take them to a cobbler and get to wear the sandals you love :)&nbsp;&nbsp;</p> <p> </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1447917 Thu, 26 Feb 2015 13:27:35 +0000 anne 1447917@https://youlookfab.com/welookfab/ <p>So SE has got back to me and said I need to take it up with the retailer (who was Amazon) and that I'd need to physically return them.<br />Yes Deb, if I buy SE again I'll just go to David Jones!</p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446911 Wed, 25 Feb 2015 02:16:15 +0000 anne 1446911@https://youlookfab.com/welookfab/ <p>OK !&nbsp; I have sent them an email - Nothing ventured, nothing gained. (I have never done anything like that in my life before).<br />I forgot for the second day to bring the sandal in to the cobbler - do you think I should hold off until&nbsp;SE reply?</p> <p>Thanks everyone! </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446875 Wed, 25 Feb 2015 00:56:48 +0000 Suz 1446875@https://youlookfab.com/welookfab/ <p>I agree. Contact SE and see if there is anything they can do for you. This is not usual.&nbsp; </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446785 Tue, 24 Feb 2015 22:27:40 +0000 Elizabeth P 1446785@https://youlookfab.com/welookfab/ <p>It's still worth contacting SE. You never know... </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446768 Tue, 24 Feb 2015 22:02:36 +0000 Dimity 1446768@https://youlookfab.com/welookfab/ <p>What a disappointment. That's really not good enough for a pair of decent shoes. I hope you can get them fixed well. </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446744 Tue, 24 Feb 2015 21:31:54 +0000 Ariadne 1446744@https://youlookfab.com/welookfab/ <p>Same thing happened to mine, but it happened because I tripped and twisted my ankle in them. &nbsp;My cobbler did fix them but it wasn't going to last. &nbsp;I bought another pair last year on end-of-season clearance. </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446381 Tue, 24 Feb 2015 07:57:33 +0000 anne 1446381@https://youlookfab.com/welookfab/ <p>From overeas - Amazon. I'll take them to the cobbler tomorrow. Sounds like this isn't very usual from those of you who have them! </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446375 Tue, 24 Feb 2015 06:56:50 +0000 Deborah 1446375@https://youlookfab.com/welookfab/ <p>Anne did you order from overseas of get them here? &nbsp;I noted that David Jones carried them here. &nbsp;I think a cobbler should be able to fix these:) </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446360 Tue, 24 Feb 2015 05:07:50 +0000 Adelfa 1446360@https://youlookfab.com/welookfab/ <p>Mine have been worn pretty hard for two long summers and are ready for a third. Hope they can be fixed! </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446354 Tue, 24 Feb 2015 04:47:27 +0000 rachylou 1446354@https://youlookfab.com/welookfab/ <p>Argh! </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446295 Tue, 24 Feb 2015 01:39:06 +0000 jackiec 1446295@https://youlookfab.com/welookfab/ <p>Oh no! Mine held up well last summer. That's not good to hear. Hope they get fixed up </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446289 Tue, 24 Feb 2015 01:20:53 +0000 anne 1446289@https://youlookfab.com/welookfab/ <p>Lynn, unfortunately I bought them longer ago than that - when they were on sale last summer in the northern hemisphere. I was saving them up for the Australian summer. </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446287 Tue, 24 Feb 2015 01:12:52 +0000 Deborah 1446287@https://youlookfab.com/welookfab/ <p>Yes I am with ATLynn. I would not expect this happen with only a month of wear. </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446279 Tue, 24 Feb 2015 00:59:37 +0000 ATLynn 1446279@https://youlookfab.com/welookfab/ <p>Sad &nbsp; I did not baby my Trinas, and they held up well last summer. &nbsp;Did you buy them in the last 6 months? &nbsp;If so, I would send an email to SE noting that their product was defective and you would like a replacement. &nbsp;The worst they can say is no (or not respond). &nbsp;I mean, these are $100 sandals, they should at least last a season. &nbsp; </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446263 Mon, 23 Feb 2015 23:57:17 +0000 Marilyn 1446263@https://youlookfab.com/welookfab/ <p>Oh, no. :/&nbsp; I recall a pair of my flip flops coming apart in a similar way years ago.&nbsp; The cobbler was able to glue it back into the little slot and it was good as new. </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446260 Mon, 23 Feb 2015 23:52:13 +0000 Anonymous 1446260@https://youlookfab.com/welookfab/ <p>I hope that they can be fixed. Beautiful shoes. </p> https://youlookfab.com/welookfab/topic/my-trinas-broke#post-1446259 Mon, 23 Feb 2015 23:49:32 +0000 anne 1446259@https://youlookfab.com/welookfab/ <p>And I'd only just got comfy enough to wear them without bandaids. I babied them too, switching to other shoes for my commute. &nbsp;They've only had about a month of wear . Hopefully the cobbler can fix this.<br />. </p>