https://youlookfab.com/welookfab/topic/mad-at-banana-republic Style Advice for Fashion Lovers en-US Thu, 14 May 2026 09:19:32 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/mad-at-banana-republic/page/2#post-467125 Mon, 14 Nov 2011 19:03:39 +0000 Sarah 467125@https://youlookfab.com/welookfab/ <p>That's horrible.<br /> People give me such a hard time about being a "Nordstrom snob" but I've just had too many similar situations at other stores, and I'm honestly just over it.<br /> From an Ann Taylor associate humiliating my husband, to Gap not honoring return policies, to BR being beyond pushy, to Express being totally rude.<br /> I'm choosing to vote with my dollar, even if it means I have less to work with now. O:) </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic/page/2#post-467110 Mon, 14 Nov 2011 18:38:48 +0000 Vicki 467110@https://youlookfab.com/welookfab/ <p>Yikes! That can be crazy-making and any reputable store should treat everyone the same and show parity to all customers. Glad there was a happy ending to this and an explanation to the behavior. It's also good that you spoke and/or wrote a letter. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic/page/2#post-467093 Mon, 14 Nov 2011 18:25:00 +0000 Angie 467093@https://youlookfab.com/welookfab/ <p>Brilliant! Everyone is happy again :)</p> <p>Go get that top! </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-467084 Mon, 14 Nov 2011 18:13:17 +0000 rachylou 467084@https://youlookfab.com/welookfab/ <p>It's good you said something. </p> <p>I note BR/Gap is having a very very bad year. Clearly it's affecting all levels of operation. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-467070 Mon, 14 Nov 2011 17:50:55 +0000 tarzy 467070@https://youlookfab.com/welookfab/ <p>Great outcome! I'm glad you called, and they're making it right for you. Good for you and good for BR! </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-467068 Mon, 14 Nov 2011 17:50:11 +0000 Queen Mum 467068@https://youlookfab.com/welookfab/ <p>yay for happy endings! </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-467065 Mon, 14 Nov 2011 17:46:43 +0000 rae 467065@https://youlookfab.com/welookfab/ <p>Ah, interesting. What poor judgement on the part of that SA - she was probably using her friends/family coupons to lure in some commissions. </p> <p>I am glad that the company is making this right for you, Debbie. It is refreshing that they are taking responsibility for the conduct of their employee. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-467056 Mon, 14 Nov 2011 17:36:23 +0000 Debbie 467056@https://youlookfab.com/welookfab/ <p>I just spoke to BR. The young man was extermely nice and apologetic for what happened. He is making it right. I am very please with his handling on the situation.<br /> I will shop with BR again. Not at the store I was in yesterday though. That will take a while.<br /> The deal on the coupons was that each BR employee was given 10 coupons to give out to their friends and family. They were not intended to be handed out in the store.<br /> They are going to speak to the store I was in too. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466984 Mon, 14 Nov 2011 15:36:09 +0000 modgrl 466984@https://youlookfab.com/welookfab/ <p>Shame on you BR! </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466964 Mon, 14 Nov 2011 15:25:01 +0000 Lisa 466964@https://youlookfab.com/welookfab/ <p>Horrible customer service! I would have walked out without the purchase too. </p> <p>I have very little patience for the games stores play. When I go into a store and I see signs for "everything x percent off" I usually roll my eyes. I always happen to pick the one item in the store that's never on sale anyway. </p> <p>I always ask myself if I really want the item at the price on the tag. Since I'm so poor at figuring out which items are really on sale and which are not, if I am willing to pay the price on the tag, and it rings up on sale, it's a small bonus to me.</p> <p>I hope you receive some type of compensation for the poor service you receive. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466958 Mon, 14 Nov 2011 15:19:44 +0000 Anonymous 466958@https://youlookfab.com/welookfab/ <p>I'm glad that you walked out. What awful service! </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466833 Mon, 14 Nov 2011 06:14:30 +0000 Freckles 466833@https://youlookfab.com/welookfab/ <p>Kuddos to you for walking out and emailing them Debbie. I think sometimes upper management lives in the upper vacuum and neither walk through nor shop in their stores. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466825 Mon, 14 Nov 2011 05:48:33 +0000 rae 466825@https://youlookfab.com/welookfab/ <p>Disturbingly interesting. I think you might have some kind of discrimination case there, since the SA with the coupons specifically denied you one, while giving them out to other shoppers. Way to go, BR... </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466724 Mon, 14 Nov 2011 02:47:21 +0000 nancylee 466724@https://youlookfab.com/welookfab/ <p>Debbie, that is just outrageous! BR has been a real disappointment lately for clothing, quite frankly, so they can hardly afford to exhibit such poor customer relations. You did the right thing to take your money elsewhere. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466720 Mon, 14 Nov 2011 02:45:35 +0000 Angie 466720@https://youlookfab.com/welookfab/ <p>I can't believe it </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466717 Mon, 14 Nov 2011 02:44:30 +0000 Isabel 466717@https://youlookfab.com/welookfab/ <p>Call the manager or the general manager! It is obvious that the associate with coupons was trying to get more sales than the others. That is so ridiculous. My experience has been that the cashier always asks who helped you and they enter it. So they track each person't sales. </p> <p>That is ridiculous. I am pretty understanding about things, but I would have been seeing red.</p> <p>BTW, it is not common practice, that associate was being cut throat. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466715 Mon, 14 Nov 2011 02:42:53 +0000 Debora 466715@https://youlookfab.com/welookfab/ <p>That is soooo outrageous! Good for you, Debbie! I would have walked out, too. It's the principle of it. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466714 Mon, 14 Nov 2011 02:42:50 +0000 Jenava 466714@https://youlookfab.com/welookfab/ <p>WOW, that is terrible! I'm glad you've emailed them about it. This seems really whacky to me! </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466708 Mon, 14 Nov 2011 02:39:28 +0000 Meka 466708@https://youlookfab.com/welookfab/ <p>I've had issues with customer service at BR more times than I can count. I recommend that you call and speak with the manager and then ask for the name and contact info for the regional/district manager or the name and contact information for the person in upper management at BR in charge of customer service. </p> <p>I recently had an experience with Amazon. A customer service agent told me that I could return a pair of boots for no charge. A second person told me that I couldn't. I asked to speak to the manager...and I didn't pay for return shipping. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466507 Sun, 13 Nov 2011 22:56:54 +0000 Debbie 466507@https://youlookfab.com/welookfab/ <p>Chewy she was asked she said no. I don't know if you could print them out or not. I just sent and email to BR. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466490 Sun, 13 Nov 2011 22:35:38 +0000 Transcona Shannon 466490@https://youlookfab.com/welookfab/ <p>Debbie - that's totally ridiculous! I would definitely ask to speak with the Manager of that store about the issue. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466488 Sun, 13 Nov 2011 22:32:57 +0000 Queen Mum 466488@https://youlookfab.com/welookfab/ <p>I just sent an e-mail to Old Navy, politely instructing them of the correct definition of the word "all." I may or may not have implied that their advertising campaign people need to learn to use the English language correctly ;-)</p> <p>LOL... edited to correct the placement of the period after "all" rather than smack in the middle </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466483 Sun, 13 Nov 2011 22:26:32 +0000 chewyspaghetti 466483@https://youlookfab.com/welookfab/ <p>Why didn't you just ask the SA that had the coupon to give you one? I think it's odd that only one person had coupons to give out and nobody else offered you the same discount- especially if it was something you could have printed out at home. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466481 Sun, 13 Nov 2011 22:22:37 +0000 cheryle (Dianthus) 466481@https://youlookfab.com/welookfab/ <p>That is very annoying Debbie. I had a code for 40% off but it must have expired because they have a new one for 25% off now. If you really want the shirt, go get it but perhaps let the manager know what happened. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466472 Sun, 13 Nov 2011 22:02:47 +0000 lyn* 466472@https://youlookfab.com/welookfab/ <p>I went to a store once where they had the "ALL" thingy up, with an asterick saying except for new arrivals.</p> <p>So it's really NOT all. It's just all the old stuff.</p> <p>I was rather miffled. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466458 Sun, 13 Nov 2011 21:48:03 +0000 Scarlet 466458@https://youlookfab.com/welookfab/ <p>Wow, that would make me mad too. I am pretty sure that what Marianna described is actually illegal. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466456 Sun, 13 Nov 2011 21:47:10 +0000 Janet 466456@https://youlookfab.com/welookfab/ <p>That is ridiculous, and really foolish from a customer service/PR standpoint. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466453 Sun, 13 Nov 2011 21:44:06 +0000 Debbie 466453@https://youlookfab.com/welookfab/ <p>Thank you! If I had forgotten to print the coupon or forgotten to bring it. That s one thing but when your standing there it just doesn't make sense </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466442 Sun, 13 Nov 2011 21:34:30 +0000 tarzy 466442@https://youlookfab.com/welookfab/ <p>Stupid, horrible customer service by that SA.<br /> They lost a sale and alienated a customer - and for what? To save the company a few bucks?</p> <p>I would write to the company and explain what happened, and how dissatisfied you are with the situation. You might mention that you're part of a very large social media fashion community - most companies do care about their social media image these days. </p> https://youlookfab.com/welookfab/topic/mad-at-banana-republic#post-466437 Sun, 13 Nov 2011 21:28:11 +0000 Queen Mum 466437@https://youlookfab.com/welookfab/ <p>Marianna.. that is insane. I would be tempted to bring in a dictionary and show them the definition of the word "all" </p>