https://youlookfab.com/welookfab/topic/kudos-to-american-eagle Style Advice for Fashion Lovers en-US Fri, 24 Apr 2026 04:28:32 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/kudos-to-american-eagle#post-540244 Tue, 14 Feb 2012 02:34:17 +0000 Elly 540244@https://youlookfab.com/welookfab/ <p>This is why I often don't get packages for weeks. UPS locally contracts to USPS almost exclusively locally (this is a fairly new thing, and our local post office is known throughout our state for being horrible, as well as the general stupidity that is the USPS sending local mail 3 hours away to sort it and have it come back), which adds sometimes 3-5 days to my delivery time, and usually the shipper doesn't pay to have USPS continue the tracking . . . so the package just is in limbo. BLARGH! </p> https://youlookfab.com/welookfab/topic/kudos-to-american-eagle#post-540225 Tue, 14 Feb 2012 02:03:58 +0000 bella 540225@https://youlookfab.com/welookfab/ <p>I would recommend dealing with the UPS directly. Don't bother with the post office. I am thinking that it might actually be easier for you to get reimbursed if UPS didn't do the final delivery. It means that they contracted it to USPS, which did a subpar job, for which UPS is ultimately responsible. </p> https://youlookfab.com/welookfab/topic/kudos-to-american-eagle#post-540217 Tue, 14 Feb 2012 01:56:20 +0000 Mochi 540217@https://youlookfab.com/welookfab/ <p>Hi. I definitely still want the jacket if it's available in my size. </p> <p>On further investigation, I learned that UPS was the originating shipper but that final delivery was through local USPS delivery. I tried tracking it through that site but it still says it was delivered. The 800 customer service line is not helpful so I will have to call or stop by the local PO and see what they say. I'd rather try all that before having American Eagle be responsible. </p> https://youlookfab.com/welookfab/topic/kudos-to-american-eagle#post-540215 Tue, 14 Feb 2012 01:53:55 +0000 Anonymous 540215@https://youlookfab.com/welookfab/ <p>Great news! </p> https://youlookfab.com/welookfab/topic/kudos-to-american-eagle#post-540209 Tue, 14 Feb 2012 01:46:19 +0000 Jem 540209@https://youlookfab.com/welookfab/ <p>Yay! Are you going to try again to get the jacket now? </p> https://youlookfab.com/welookfab/topic/kudos-to-american-eagle#post-540203 Tue, 14 Feb 2012 01:41:38 +0000 Jaime 540203@https://youlookfab.com/welookfab/ <p>Haven't read the story (yet) but that glad you have a backup. </p> https://youlookfab.com/welookfab/topic/kudos-to-american-eagle#post-540199 Tue, 14 Feb 2012 01:38:19 +0000 Mochi 540199@https://youlookfab.com/welookfab/ <p>Their Customer Service rep said they would refund me or replace the order, but asked that I contact UPS first (it wasn't FedEx--my mistake). I certainly want UPS to step up, since it wasn't AE's fault, but it's nice to know that I have backup and ultimately I won't have to eat the $50. I'm going to deal with them tomorrow. Still feeling lousy that someone was very callous, either by stealing my stuff or by not doing their job properly. Oh well. It will be resolved. </p>