https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service Style Advice for Fashion Lovers en-US Sat, 11 Apr 2026 09:06:57 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210996 Tue, 20 Jul 2021 12:43:47 +0000 Chris987 2210996@https://youlookfab.com/welookfab/ <p>Thanks<b> Inge, Runcarla, Shevia, Rachy! </b></p> <p>Great story <b>Eliza!</b> Zappos clearly has a business model that&nbsp;includes wanting long term customer loyalty. It's one of the most&nbsp;important&nbsp;keys (although not the only one) to a successful retail business. </p> <p><b>Aquamarine</b>, good point. It probably was cheaper for them to NOT have you return those shoes, so&nbsp;they weren't doing it just in your interests, but it still feels right. </p> <p>Interesting comment <b>bj111</b>. He obviously got that part of it right. We will see what Amazon does&nbsp;over time - they don't necessarily have that same commitment but&nbsp; we can hope.&nbsp;</p> <p>Well <b>nemosmom</b>, if Zappos cancels you they will probably cancel me too! Sure hope they don't. </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210947 Tue, 20 Jul 2021 05:43:29 +0000 rachylou 2210947@https://youlookfab.com/welookfab/ <p>That IS impressive! </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210931 Tue, 20 Jul 2021 01:03:07 +0000 Jaime 2210931@https://youlookfab.com/welookfab/ <p>Good customer service as well it should be to a loyal customer! </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210928 Tue, 20 Jul 2021 00:12:50 +0000 nemosmom 2210928@https://youlookfab.com/welookfab/ <p>Talk about great service!! Bummer about the bag though…. </p> <p>I keep thinking Zappos will cancel my account- I’ve returned soooo many shoes in the past year </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210893 Mon, 19 Jul 2021 20:46:36 +0000 Carla 2210893@https://youlookfab.com/welookfab/ <p>Wow! &nbsp;Love the story of good customer service! &nbsp;Sorry about the white bag discolouring though. &nbsp;White can be tricky (but you gotta love it anyway, right?).&nbsp; </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210847 Mon, 19 Jul 2021 16:54:58 +0000 bj1111 2210847@https://youlookfab.com/welookfab/ <p>Tony hsieh, zappos founder only hired folks who had the "zappos attitude". basically a commitment to customer service.&nbsp; everything else, he thought could be taught.</p> <p>glad that is intact even after amazon acquisition. </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210807 Mon, 19 Jul 2021 13:35:26 +0000 Aquamarine 2210807@https://youlookfab.com/welookfab/ <p>I agree that Zappos has stellar customer service. Once they sent me the wrong pair of shoes and instead of doing an exchange, told me to keep them or donate them. </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210802 Mon, 19 Jul 2021 13:26:26 +0000 Eliza 2210802@https://youlookfab.com/welookfab/ <p>Great service and it was worthwhile to report this for potential feedback to Kipling. Couldn't agree more on Zappo's customer service; many retailers would not want to address a purchase from 12 months ago. . </p> <p>I once had a pair of 'fancy' shoes sent from Zappos for consideration as mother of the bride shoes for daughter's wedding. They weren't the right fit, which was good because the shoes themselves were in deplorable condition- scratched patent leather with wear indicators everywhere. They were apologetic and sent the shipper to my home for pick-up to minimize my inconvenience. They also accidentally called back a different shipment scheduled to arrive at my house the next day, making that arrival time 2 days late due to weekend. They said that the entire order would be free of charge due to their error, though I hadn't said a word about the later delivery being a problem. Above and beyond. Makes for loyal customers.&nbsp; </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210800 Mon, 19 Jul 2021 13:25:28 +0000 Inge 2210800@https://youlookfab.com/welookfab/ <p>Chirs, yes it could have been either indeed. I'm glad you are getting a refund! </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210797 Mon, 19 Jul 2021 13:03:57 +0000 Chris987 2210797@https://youlookfab.com/welookfab/ <p>Agreed <b>Inge</b>, very impressive service! Glad to hear your light colored Kipling bags have held up well. Maybe I just got a defective<br /> one or maybe that particular white fabric was the issue. I guess I'll never know.&nbsp;</p> <p>Interesting <b>Jenni NZ</b>, I didn't know where their HQ was in the US. Las Vegas has been one&nbsp;of the fastest growing cities in the US for maybe a decade or so, companies like Zappos are&nbsp;certainly contributing to that. </p> <p><b>Jaileen</b>, isn't it fun to talk to a service rep about IRL topics? I know from visiting my In-laws in Sedona Arizona some&nbsp;years ago that a little bit of elevation (mountains) makes what you'd think would be a desert<br />into a place where it snows and freezes. Phoenix is horribly hot most of the year, Sedona (2 hours away), gets snow all winter, and Flagstaff (another 45 minutes) gets so much snow that roads close routinely in winter.&nbsp; </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210708 Sun, 18 Jul 2021 22:46:44 +0000 JAileen 2210708@https://youlookfab.com/welookfab/ <p>Zappos is wonderful. &nbsp;I’ve had nothing but good interactions with them, and glad you did too. &nbsp;I have a perfect little pink Kipling bag. &nbsp;<div><br /></div><div>Jenni, because I live in the same state, when I call to place an order, the customer service reps often want to chat. &nbsp;Our climates are vastly different, so when I tell them about freezing temps or snow, they are amazed. &nbsp;And we’re just an eight hour drive away.</div> </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210704 Sun, 18 Jul 2021 21:32:04 +0000 Jenni NZ 2210704@https://youlookfab.com/welookfab/ <p>That’s great service Chris. I’m sorry the bag discoloured though!<br /> Speaking of Zappos, my cousin lives in Las Vegas. When he took me on a driving tour my first day there on my only visit, 2013, I asked what the huge building was. He explained about Zappos and how much it had done for the area, provided so much employment etc. I think we were on our way to the Hoover Dam. </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210702 Sun, 18 Jul 2021 20:55:38 +0000 Inge 2210702@https://youlookfab.com/welookfab/ <p><div>That is very impressive customer service indeed, Chris, glad to hear you had such a positive experience with Zappos.</div><div>I have 2 Kipling bags (not white though) in light colours (mint and lilac), and mine have held up very well. No discolourations so far.<br /></div> </p> https://youlookfab.com/welookfab/topic/kipling-white-bag-discoloration-zappos-fab-service#post-2210699 Sun, 18 Jul 2021 20:42:30 +0000 Chris987 2210699@https://youlookfab.com/welookfab/ <p>I bought this bag just over a year ago (July 2020), used it that summer, and put it away for the winter. I got it out again recently and the entire exterior had discolored just enough to be obvious, especially in contrast to the zipper which stayed bright white. I tried a few ways of cleaning it but nothing worked.</p> <p>I have quite a few Kipling bags and have been very happy with how they have held up, but this particular white fabric got discolored.&nbsp;<i><b>Not sure if mine was defective or whether this discoloration might be seen on all Kipling white bags. Maybe worth considering if you're thinking of getting one.&nbsp;</b></i></p> <p>I just got off a chat session with Zappos and they are going to take it back and give me a refund.&nbsp;&nbsp;I could have exchanged it but decided not to.&nbsp;<u>This is what customer service should be!</u> I was looking through my order history to find the order # for this bag, and realized that I've been a loyal customer since 2008. How time flies. Expect to be a customer for many more years....&nbsp; &nbsp;&nbsp; </p>