https://youlookfab.com/welookfab/topic/item-missing-from-my-order Style Advice for Fashion Lovers en-US Sun, 19 Apr 2026 22:04:13 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/item-missing-from-my-order#post-1524891 Wed, 22 Jul 2015 13:23:03 +0000 Banoffi 1524891@https://youlookfab.com/welookfab/ <p>I"m glad you've got it sorted out.&nbsp; I usually use Live Chat for customer assistance, and they've always been very helpful. </p> https://youlookfab.com/welookfab/topic/item-missing-from-my-order#post-1524874 Wed, 22 Jul 2015 12:44:28 +0000 Elizabeth P 1524874@https://youlookfab.com/welookfab/ <p>Awesome. </p> https://youlookfab.com/welookfab/topic/item-missing-from-my-order#post-1524842 Wed, 22 Jul 2015 11:50:24 +0000 Traci 1524842@https://youlookfab.com/welookfab/ <p>Thanks Elizabeth and Carter!</p> <p>I got it all sorted through live chat. &nbsp;It took a few rounds of explaining to get on the same page, but now it is all sorted. </p> https://youlookfab.com/welookfab/topic/item-missing-from-my-order#post-1524841 Wed, 22 Jul 2015 11:49:56 +0000 carter 1524841@https://youlookfab.com/welookfab/ <p>The Marc leather jacket was supposedly delivered to my front door Monday at 5:02pm. Since I was out of town, my neighbor was on the lookout for it. The box not only wasn't at the front door, it also wasn't at the garage door, the lower level office door, or anywhere else. When I got home yesterday I called Nordstrom expecting it to be a long call with working my way through phone prompts to get to a human, tracking numbers going back and forth, waiting for negotiation with UPS, etc. No phone prompts, only one explanation of what happened, and she called it a "lost item", ordered a replacement for me and gave me free two day shipping. The whole thing took less than 10 minutes. </p> https://youlookfab.com/welookfab/topic/item-missing-from-my-order#post-1524833 Wed, 22 Jul 2015 11:38:02 +0000 Elizabeth P 1524833@https://youlookfab.com/welookfab/ <p>I would email customer service.&nbsp; I had an item go on (more) sale between the time I ordered it and the time it arrived, so I emailed them to ask if there was anything they would do, and they credited my credit card within FIVE MINUTES of me sending it.&nbsp; They were amazing.&nbsp; All though email. </p> https://youlookfab.com/welookfab/topic/item-missing-from-my-order#post-1524830 Wed, 22 Jul 2015 11:35:10 +0000 Traci 1524830@https://youlookfab.com/welookfab/ <p>Have any of you had this happen before? &nbsp;What's the best way to proceed?</p> <p>I ordered two sizes of a dress (L and PL) from the Anniversary sale, and only one size is in my box although both sizes are show up with the same tracking number and both sizes are on my return label.</p> <p>Is there a way to handle this without a phone call? &nbsp;I'm super busy this week and don't have time for a call, but I don't want to let time elapse because I'm nervous I won't be believed that I didn't get the item so I think it is important to notify straight away.</p> <p>thanks for your insight!<br />Traci </p>