https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience Style Advice for Fashion Lovers en-US Tue, 28 Apr 2026 05:50:15 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2209665 Wed, 14 Jul 2021 12:31:16 +0000 Mary Beth (formerly LBD) 2209665@https://youlookfab.com/welookfab/ <p>WOW! That’s really great! Call me a romantic, but I always love to hear retail stories with happy endings. </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208494 Thu, 08 Jul 2021 16:49:31 +0000 Firecracker (Sharan) 2208494@https://youlookfab.com/welookfab/ <p>I'm glad you spoke up to the company and that you shared the results here. It restores some faith in BR and humanity in general! Your taking the time to comment showed that you had some hope that they would care enough to make improvements. It's a point I often need to remind myself of: people usually aren't giving bad customer service because they disdain customers.&nbsp; </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208486 Thu, 08 Jul 2021 16:03:19 +0000 Ms. Liz 2208486@https://youlookfab.com/welookfab/ <p>Great Service. &nbsp;I have not been shopping at BR or GAP that much. &nbsp;I should check out online as they do have Petite sizes too! </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208420 Thu, 08 Jul 2021 10:58:55 +0000 Staysfit 2208420@https://youlookfab.com/welookfab/ <p>So nice to hear about good customer service! &nbsp; </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208306 Wed, 07 Jul 2021 19:28:42 +0000 Anonymous 2208306@https://youlookfab.com/welookfab/ <p>That is impressive. &nbsp;Thank you for posting this follow-up. </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208241 Wed, 07 Jul 2021 13:28:03 +0000 LaPed 2208241@https://youlookfab.com/welookfab/ <p>Nice! This makes me think I should fill out those follow-up questionnaires instead of ignoring them... </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208223 Wed, 07 Jul 2021 12:18:14 +0000 RobinF 2208223@https://youlookfab.com/welookfab/ <p>That's impressive! I have filled out similar questionnaires and never received a response. Good for them.</p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208219 Wed, 07 Jul 2021 11:41:22 +0000 Ginger 2208219@https://youlookfab.com/welookfab/ <p>Impressive, and I'm with Rachy - a good sign indeed for BR! </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208209 Wed, 07 Jul 2021 10:25:14 +0000 Bijou 2208209@https://youlookfab.com/welookfab/ <p>All companies make mistakes, so good to see them fix things up in such an impressive way. I hope you enjoy using your discount. </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208183 Wed, 07 Jul 2021 03:02:15 +0000 Sloper 2208183@https://youlookfab.com/welookfab/ <p>I'm glad this worked out! </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208180 Wed, 07 Jul 2021 02:50:13 +0000 rachylou 2208180@https://youlookfab.com/welookfab/ <p>I’m truly impressed. That’s a good sign for BR - they are not out of the game. </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208170 Wed, 07 Jul 2021 02:19:20 +0000 Suz 2208170@https://youlookfab.com/welookfab/ <p>WOW. That is impressive! Good for you, for following up with honesty, Lisa, and good for them for doing something about the problem!&nbsp; </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208156 Wed, 07 Jul 2021 01:30:38 +0000 JAileen 2208156@https://youlookfab.com/welookfab/ <p>Wow - not what I expected to hear. &nbsp;Well, it’s good there are thinking brains at the top. </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208148 Wed, 07 Jul 2021 00:34:34 +0000 Carla 2208148@https://youlookfab.com/welookfab/ <p>Love hearing these types of stories. &nbsp;I’m definitely down for being wooed back when a Corp wants to make good. &nbsp;Way to go lisa p!</p> <div><br /></div><div>DS#2 spent $50 to have access to an online gaming bibliography and app that allowed for role play gaming character creation. &nbsp;Something went wrong about 6 months into his membership and he lost the data around the creation of some of his RPG characters. &nbsp;He sent an articulate e-mail to the PTB outlining the problem, indicating his disappointment, and asking for help. &nbsp;He didn’t hear from them for a while and worked at recreating the work he had already done. &nbsp;One month after his e-mail was sent, he received a response (this week) and access to EVERYTHING on the site including anything NEW- plus the ability to SHARE with some of his peeps for 12 months! A value of about $800.<br /></div><div><br /></div><div>It reminds me of the time my brother complained to a chocolate company after the chocolate covered cherries he bought as a Christmas present for his wife turned out to be all dried up. &nbsp;In response the company sent him a box containing 50lbs of (fresh) chocolate treats from their repertoire! &nbsp;&nbsp;</div><div><br /></div><div><br /></div></p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208145 Wed, 07 Jul 2021 00:31:42 +0000 Janet 2208145@https://youlookfab.com/welookfab/ <p>That's terrific! Nice to know they came through, and so promptly and well.&nbsp; </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208143 Wed, 07 Jul 2021 00:29:01 +0000 Column 2208143@https://youlookfab.com/welookfab/ <p>Cha-ching! </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208142 Wed, 07 Jul 2021 00:26:11 +0000 slim cat 2208142@https://youlookfab.com/welookfab/ <p>Nicely done - love the speedy response! </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208138 Wed, 07 Jul 2021 00:16:14 +0000 Helena 2208138@https://youlookfab.com/welookfab/ <p>That is awesome! </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208136 Wed, 07 Jul 2021 00:08:51 +0000 Anonymous 2208136@https://youlookfab.com/welookfab/ <p>Agree that is impressive!<br /> We all know retailers are struggling g right now - nice to see some decision-maker was far-sighted enough to invest $ in this kind of follow up effort. </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208133 Wed, 07 Jul 2021 00:05:25 +0000 Jaime 2208133@https://youlookfab.com/welookfab/ <p>That is very impressive and nice to see. </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208129 Tue, 06 Jul 2021 23:58:49 +0000 Echo 2208129@https://youlookfab.com/welookfab/ <p>Wow, a person rarely sees customer service like that anymore, especially in a larger company like BR. I am so glad that they were able to acknowledge the gaffe and make things right. </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208120 Tue, 06 Jul 2021 23:46:07 +0000 Irina 2208120@https://youlookfab.com/welookfab/ <p>Wow, I’m impressed! Honestly, would not expect it from BR.<br />Wonderful to know they care! </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208119 Tue, 06 Jul 2021 23:40:30 +0000 Anonymous 2208119@https://youlookfab.com/welookfab/ <p>Wow- happy ending </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208118 Tue, 06 Jul 2021 23:37:11 +0000 kkards 2208118@https://youlookfab.com/welookfab/ <p>Nice!&nbsp; </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208116 Tue, 06 Jul 2021 23:31:14 +0000 chewyspaghetti 2208116@https://youlookfab.com/welookfab/ <p>It's nice to know they care! </p> https://youlookfab.com/welookfab/topic/impressive-follow-up-to-my-hilarious-br-experience#post-2208115 Tue, 06 Jul 2021 23:29:24 +0000 Anonymous 2208115@https://youlookfab.com/welookfab/ <p>I received the usual customer service rating survey after my last purchase at BR, where the CSR &nbsp;arrogantly informed me that "tie dye was so last season" &nbsp;- which still makes me laugh. Poor child &nbsp;I completed the survey honestly and supplied details about a store visit gone bad. &nbsp;A few days later I receive an email from the GM of BR Canada, with an apology, acknowledgment that training could have been better, and an offer of a additional discount on my total purchase next time I was in the store. &nbsp;I wrote back thanking her , but asked how I &nbsp;would use the discount on an online order, considering my local carries very little merchandise. &nbsp;I wasn't really expecting an answer, but the next day received a reply saying <b>an even bigger discount code</b> would be sent from their third party marketing firm for any online purchase. And sure enough, it was in my in-box 5 minutes later. I'm impressed. &nbsp;To acknowledge and understand your weakness,apologize for it and then follow up with something to honour a long -time customer - they've won me back. We follow a similar policy when someone fills in a comment card at the RehFit : our CEO calls them personally and fixes the situation . &nbsp;The personal touch really does work . &nbsp;</p> <p> </p>