https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you Style Advice for Fashion Lovers en-US Mon, 20 Apr 2026 00:28:56 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757749 Thu, 25 Oct 2012 22:47:40 +0000 Gaylene 757749@https://youlookfab.com/welookfab/ <p>My DH is the king of getting refunds from unwilling merchants. His two tactics are</p> <p>(1) Always talk (or write) from the perspective that the store WILL BE EAGER to help solve the problem. Because, of course, you are only asking for that which is fair and reasonable, and, as reasonable, responsible merchants, they, of course would want to help you resolve the problem. I think that attitude is his secret weapon because he looks so shocked if they don't immediately grant his request that the person usually starts apologizing to him. He NEVER threatens since that would imply that he was assuming that they would refuse him. He acts as though that thought has never entered his mind.</p> <p>(2) He also never mentions their arguments as "I know you don't give refunds" because he figures that he doesn't need to give them any assistance in this area.</p> <p>I've learned so much from watching him get people on his side when he does this, even when the item is over a year old (still packaged) and the store doesn't stock it anymore. He just looks so disappointed that he won't be a customer there anymore that they seem to cave in. </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757706 Thu, 25 Oct 2012 22:05:46 +0000 missvee 757706@https://youlookfab.com/welookfab/ <p>Good letter. If you don't get a response I'd suggest phase 2 where you enclose pics of the offending shoes and indicate that you will be taking up the case of selling knock off merchandise with the Dept of Consumer Affairs, or whatever your regulatory body is called. I find that usually gets them off their duffs </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757676 Thu, 25 Oct 2012 21:42:48 +0000 Caro in Oz 757676@https://youlookfab.com/welookfab/ <p>Love that movie!<br /> Great letter - nice tone! </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757555 Thu, 25 Oct 2012 19:46:59 +0000 JulieJohn 757555@https://youlookfab.com/welookfab/ <p>Una, thank you for cracking me and hubs up with "soup nazi" !!! </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757490 Thu, 25 Oct 2012 18:30:32 +0000 Ingunn 757490@https://youlookfab.com/welookfab/ <p>Great letter, Mochi! The best of luck for your case. </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757453 Thu, 25 Oct 2012 18:03:53 +0000 Sona 757453@https://youlookfab.com/welookfab/ <p>ooh I like the idea of enclosing/attaching photos. </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757452 Thu, 25 Oct 2012 18:02:38 +0000 DonnaF 757452@https://youlookfab.com/welookfab/ <p>Mochi;<br /> Good letter! But I'm wondering if you might spell out in excruciating detail (like in another two sentences) exactly what you mean by *disintegrate*? Are you attaching photos? I can't remember if they got nasty sticky or just cracked and fell apart. Also, if both wearings were inside plus on normal, urban sidewalks (vs. Mo's typical hikes in Florida!), I would mention that. Maybe it's overkill, but the lawyer part of me wants to leave zero room for doubt that you are a completely innocent consumer. </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757444 Thu, 25 Oct 2012 17:59:25 +0000 Anonymous 757444@https://youlookfab.com/welookfab/ <p>@Una : So funny! We renamed the guy that sells fruit around the corner of our office FRUIT NAZI... LOL. Anxiously awaiting final chair Buahahaha... You have the best stories, I swear. </p> <p>Great letter Mochi, let us know how it goes. I find these types of letters cathartic. I'm less mad when I'm done writing them ( and usually proud of myself for days). </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757427 Thu, 25 Oct 2012 17:49:06 +0000 Anonymous 757427@https://youlookfab.com/welookfab/ <p>I think your letter is very well written, and that the burden should be on the store to investigate the shoes.</p> <p>I haven't written this type of letter in a while. The last one I wrote was a couple of years ago when a dog we bought from Petland attacked my DD. The entire family became fearful of the dog's Jekyl-and-Hyde personality, decided we couldn't keep her because we were not trained at dealing with such things, and returned her to the store. The manager only gave us $100 back, and it was a $900 Golden Retriever we had only owned for 3 days. To make a very long and sad story short, the company did nothing to resolve the problem and we have boycotted Petland ever since. Besides providing pictures of the bite marks on my DD's hands (yes, I sent them to corporate headquarters, along with the letter), I now wonder if I could have done more. Good thing she didn't aspire to be a hand model!</p> <p>I sincerely hope your letter gets results. Please let us know how it works out. </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757383 Thu, 25 Oct 2012 17:11:06 +0000 MsMary 757383@https://youlookfab.com/welookfab/ <p>OMG, Una! I am sitting here cackling my head off at the "final chair" letter!!</p> <p>Mochi, great letter! I hope the owner steps up! </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757341 Thu, 25 Oct 2012 16:44:36 +0000 Sylvie 757341@https://youlookfab.com/welookfab/ <p>Great letter Mochi! I hope it gets the response you need.</p> <p>Julie: That is hilarious! </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757331 Thu, 25 Oct 2012 16:40:13 +0000 catgirl 757331@https://youlookfab.com/welookfab/ <p>SOUP NAZI! </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757328 Thu, 25 Oct 2012 16:38:17 +0000 JulieJohn 757328@https://youlookfab.com/welookfab/ <p>Mochi, that is a great letter. I bet you get a refund, because ... you're not gonna take it ... No! You ain't gonna take it!</p> <p>This thread is cracking me up! I have written a few of these in my time, but my favorite is a verbal one, the magic words that must be said if we want to buy an extra pickle at our local bagel shop -- "In addition to the pickle spear that comes with the bagel, I would like to purchase an additional pickle spear." </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757318 Thu, 25 Oct 2012 16:31:04 +0000 Mochi 757318@https://youlookfab.com/welookfab/ <p>Oh, please, keep 'em coming! I have to run out, but am getting immense satisfaction from these stories!</p> <p>DId anyone see the movie Network with that iconic scene:</p> <p>"I'M MAD AS HELL AND I'M NOT GOING TO TAKE IT ANYMORE!"</p> <p>Heh. </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757313 Thu, 25 Oct 2012 16:29:36 +0000 Makrame 757313@https://youlookfab.com/welookfab/ <p>Great letter! I hope you get satisfaction.</p> <p>My father was the king of stern letters (that was back in the Soviet Union, and he used to CC a newspaper, which always got him a response). One of his letters ended with "two trained engineers, myself and my neighbor, were not able to assemble the bookcase following your instructions". I think the company might have sent someone out to our house to fix the bookcase. </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757310 Thu, 25 Oct 2012 16:28:33 +0000 Mochi 757310@https://youlookfab.com/welookfab/ <p>Oh, LOL, lyn*! That's a real diss! </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757307 Thu, 25 Oct 2012 16:27:18 +0000 lyn* 757307@https://youlookfab.com/welookfab/ <p>Wow; great letter - I hope you hear back from them. That's not acceptible at all. Even forever 21 shoes I can wear more than 2x! </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757305 Thu, 25 Oct 2012 16:26:03 +0000 catgirl 757305@https://youlookfab.com/welookfab/ <p>Ha! Good letter. My husband excels at these letters. I still make fun of him for a letter to a furniture company that ended with "I anxiously await the arrival of my final chair." </p> https://youlookfab.com/welookfab/topic/ill-write-all-your-polite-but-stern-letters-for-you#post-757301 Thu, 25 Oct 2012 16:24:47 +0000 Mochi 757301@https://youlookfab.com/welookfab/ <p>To Second Time Around:</p> <p>"Hello. I purchased a pair of Tod's loafers at the STA on Charles Street on August 22. The soles completely disintegrated while I was wearing them for the second time in September. I detailed the situation in a post to a fashion blog I participate in, here:</p> <p><a href="http://youlookfab.com/welookfab/topic/second-time-aroundshoes-lasted-two-wearings" rel="nofollow">http://youlookfab.com/welookfa.....o-wearings</a></p> <p>Yesterday I finally had some time and brought the shoes back to Beacon Hill for a refund. The store manager told me she isn't authorized to give refunds herself, and asked that I write to you. She did take pics and I include some as well in the above link. </p> <p>I realize that your policy is for all sales to be final. This particular situation is outside my normal expectations of what I should be getting. On the surface, the shoes looked perfect. They fit beautifully. I never would have expected them to disintegrate, literally, on a second wearing. </p> <p>The store manager thought that if I could demonstrate that they're knock-offs of real Tod's shoes, it would be within your policy to grant me a refund. However, I disagree that the responsibility should be mine. It's STA's responsibility to make sure that what you sell is a legitimate item. I bought these shoes under that assumption. I think it would be unfair for you to place the burden on me to investigate these shoes. I am asking that you stand by your merchandise, and authorize a refund for me. </p> <p>Please feel free to ask me any other questions if that's helpful. </p> <p>Thanks, </p> <p>Mochi</p> <p>(I decided to hold back on illegality of selling knock-offs for the time being...sounds too threatening to start off with)</p> <p>Thanks for all your support! Tiny Little First World Problem, but I will emerge victorious! I better. </p>