https://youlookfab.com/welookfab/topic/i-dont-understand Style Advice for Fashion Lovers en-US Sat, 18 Apr 2026 23:20:12 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332467 Sat, 16 Aug 2014 13:44:27 +0000 ironkurtin 1332467@https://youlookfab.com/welookfab/ <p>Thanks for asking this, AJ, I didn't know this either! </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332464 Sat, 16 Aug 2014 13:35:43 +0000 marianna 1332464@https://youlookfab.com/welookfab/ <p>Nordstrom requires ID for cash back returns as well. It's definitely for loss prevention purposes, and to track where the cash is going. </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332412 Sat, 16 Aug 2014 09:20:44 +0000 Firecracker (Sharan) 1332412@https://youlookfab.com/welookfab/ <p>Good info on the loss prevention reasoning. I think if you look at it as similar to cashing a check--you're receiving cash from the store, and it's wise for them to verify they're giving it to you and not someone who may have acquired your purchased goods and receipt without your knowledge. </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332388 Sat, 16 Aug 2014 05:54:32 +0000 Gigi 1332388@https://youlookfab.com/welookfab/ <p>AJ, I don't know the reason for the policy, but I will say that I have had this happen at a few different chains. So it's not just Loft. It does feel kind of violating, though, to have to prove that you're you just to get your money back. </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332352 Sat, 16 Aug 2014 04:25:33 +0000 AJ 1332352@https://youlookfab.com/welookfab/ <p>Daisy5, the Loft I usually shop that doesn't ask for my ID (I always pay with cash) is at an old established mall. This Loft that I went to tonight is in a newer high end outdoor mall. Maybe they have more losses? IDK. </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332349 Sat, 16 Aug 2014 04:20:37 +0000 AJ 1332349@https://youlookfab.com/welookfab/ <p>IK, yes, I did have my receipt. </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332348 Sat, 16 Aug 2014 04:19:57 +0000 AJ 1332348@https://youlookfab.com/welookfab/ <p>OK, calming a bit now...thanks Echo. At Walmart and some other multi-dept stores, I have had to provide a phone number and signature even when the payment was cash, but this is the first time my driver's license info was noted.<br /> This is not my first Loft return, so I wonder if this policy is recent due to problems they are having with losses due to their employees.</p> <p>I am still irritated by this nonetheless, but it would have been nice if the Loft employee could have explained it to me. </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332345 Sat, 16 Aug 2014 04:16:00 +0000 ironkurtin 1332345@https://youlookfab.com/welookfab/ <p>Huh. I assumed it was a way to avoid theft, but how does a credit card prove a friend relationship to an employee?</p> <p>AJ, did you have a receipt? </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332344 Sat, 16 Aug 2014 04:13:44 +0000 daisy5 1332344@https://youlookfab.com/welookfab/ <p>I had to show my driver's license to make a return in store from an online purchase. They didn't ask for my phone number. Though, it seems that only one store did that. When I made a return at another store, they didn't ask me for my license. </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332339 Sat, 16 Aug 2014 04:09:53 +0000 Laurie 1332339@https://youlookfab.com/welookfab/ <p>I always thought it had to do more with internal shrink.&nbsp; Keeps the employees from passing the merchandise out the back door to a friend for a return of cash.&nbsp; By asking for that information, they hope to be able to spot a trend.&nbsp; It also keeps the cashier honest.&nbsp; The potential is there to pocket a receipt, and claim it as a return for cash.&nbsp; If someone has to give their name and phone number, the clerk runs the risk of someone up the chain actually calling and checking on the refund.&nbsp; It's not so much about the customer, I think, as it is an internal safeguard. </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332338 Sat, 16 Aug 2014 04:07:55 +0000 Echo 1332338@https://youlookfab.com/welookfab/ <p>Many stores have the same policy, and it is a loss prevention issue. The store can verify a credit card number as being valid and not related to employees, but they cannot do the same with cash. LP departments sometimes even contact people who made returns if there is an LP issue at that store; they need to confirm that the return was a valid customer and not a procedure to remove cash from the register. </p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332335 Sat, 16 Aug 2014 03:57:10 +0000 Alana in Canada 1332335@https://youlookfab.com/welookfab/ <p>No clue. I am sorry. Do they think you could be money laundering? </p> <p>well no, not "you" per se, but the store, using you, or something. Would the store have to provide proof to the IRS, if needed, that&nbsp;they got the cash from a legitimate source, perhaps? Totally speculating here.</p> https://youlookfab.com/welookfab/topic/i-dont-understand#post-1332333 Sat, 16 Aug 2014 03:55:38 +0000 AJ 1332333@https://youlookfab.com/welookfab/ <p>I went today to return an item at Loft that I had paid with cash. The salesperson required my driver's license info and a phone number. Then I had to provide a signature as well. Why must I be tracked this way? The salesperson didn't know why this policy existed and said that at another store he worked at, they had the same cash return policy. </p> <p>I was in a hurry and the return date expires tomorrow, so I didn't have time to pursue it further with a manager. The more I think about it, the angrier I get. I feel like my privacy is being violated. </p> <p>Can anyone in retail explain this to me? </p>