https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad Style Advice for Fashion Lovers en-US Wed, 22 Apr 2026 17:24:52 +0000 http://bbpress.org/?v=1.0.2 q https://youlookfab.com/welookfab/search.php https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007196 Fri, 16 Aug 2013 19:24:17 +0000 ironkurtin 1007196@https://youlookfab.com/welookfab/ <p>BiscuitM, it worries me that this is something you have to hide from your husband.&nbsp; I'm sorry to hear that. </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007166 Fri, 16 Aug 2013 18:34:52 +0000 Makrame 1007166@https://youlookfab.com/welookfab/ <p>I have had really good experience with Shopbop customer service (I used their online chat feature). &nbsp;There was a package that went out to me but got lost, and they promptly credited me for the lost package. &nbsp;So my guess is you should be able to get this resolved. </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007145 Fri, 16 Aug 2013 17:40:00 +0000 biscuitsmom 1007145@https://youlookfab.com/welookfab/ <p>It's really reassuring to hear that from you guys... now I just need to find a time to do that when DH isn't here. </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007133 Fri, 16 Aug 2013 17:20:06 +0000 ironkurtin 1007133@https://youlookfab.com/welookfab/ <p>Seconding/thirding calling ShopBop direct.&nbsp; I'm sure you can work it out.&nbsp; They are well known for good customer service. </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007122 Fri, 16 Aug 2013 17:13:42 +0000 biscuitsmom 1007122@https://youlookfab.com/welookfab/ <p>Thanks, CF. I know our time with him is running short (he was diagnosed w/a liver tumor April 22nd) the Vet said if they removed it, he'd spend what time he has left just trying to recover from the very major surgery :(&nbsp; He had cancer before, a tumor on his side that we had removed, about 4 yrs ago. He was getting old then.... most Shar Pei live 8-10 yrs, and he turned 12 this past May. I wish you the very best luck with your fur kids </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007113 Fri, 16 Aug 2013 17:00:36 +0000 cinnamon fern 1007113@https://youlookfab.com/welookfab/ <p>Biscuitsmom, if I were you I would call them right away and just calmly explain what happened; like you did in your post. &nbsp;My experience with shopbop customer service has been very positive. &nbsp;Try the simple solution and see if it works before you think about the what ifs :)</p> <p>I'm sorry about Biscuit. &nbsp;We have two geriatric dogs.</p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007109 Fri, 16 Aug 2013 16:52:27 +0000 biscuitsmom 1007109@https://youlookfab.com/welookfab/ <p>That's a great suggestion also.... it might help me from getting too upset. It's just extra stressful at home right now-Biscuit is taking a turn for the worse, &nbsp;DH's hours have been cut, etc. So it's not good here. </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007107 Fri, 16 Aug 2013 16:48:08 +0000 Glory 1007107@https://youlookfab.com/welookfab/ <p>Oh how horrid for you. I agree call them write away. For me it sometimes helps to write out the case and the questions/points you want to make. They might be quite excellent about it. If not, then take the other steps mentioned. </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007103 Fri, 16 Aug 2013 16:44:06 +0000 biscuitsmom 1007103@https://youlookfab.com/welookfab/ <p>Great suggestion too, about pointing out the length of time for not crediting or letting me know! </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007101 Fri, 16 Aug 2013 16:41:52 +0000 biscuitsmom 1007101@https://youlookfab.com/welookfab/ <p>Thanks so much! The only problem with getting a CC statement, and I'm embarrassed to say it, is that it's in DH's name and I REALLY don't want him to know about this, if I can help it. He knew I ordered them and all, but I don't want to refresh his memory and if I cant get a refund..OY! I will check with the Post Office and try calling and getting a name, for sure. Absolutely will be polite and nice, too.... it does go a lot farther, usually </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007094 Fri, 16 Aug 2013 16:34:40 +0000 MsMary 1007094@https://youlookfab.com/welookfab/ <p>Also, if all else fails, you can file a dispute with your credit card company.</p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007092 Fri, 16 Aug 2013 16:33:36 +0000 Suz 1007092@https://youlookfab.com/welookfab/ <p>Oh no! This sounds so worrying and frustrating. I am sorry.&nbsp;</p> <p>I'm not sure I completely understand the logistics of the entire situation, but here is one thought:&nbsp;</p> <p>1. You can get a copy of your credit card statement from your bank.&nbsp;</p> <p>2. See if the sender (postal service or courier) has a record of the date you returned them.&nbsp;</p> <p>3. Phone and ask to speak with someone. When Shevia found a problem with one of the items she had ordered, she phoned them and they allowed her to keep the item at no cost. In this case, the item is not a problem, but it has to do with mailing, etc. I am sure they will be more reasonable.&nbsp; </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007091 Fri, 16 Aug 2013 16:33:04 +0000 biscuitsmom 1007091@https://youlookfab.com/welookfab/ <p>No, I haven't yet... I wanted to ask here first. I had a prepaid label for the first one, but not the 2nd (I sent it according to their instructions on how to return w/out a label) but I did enclose the shipping slip they had sent. I definitely will document, thanks... now if I can get thru the call without crying </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007088 Fri, 16 Aug 2013 16:32:07 +0000 Debbie 1007088@https://youlookfab.com/welookfab/ <p>Call them and you should be able to work it out. Usually they are pretty helpful. </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007087 Fri, 16 Aug 2013 16:31:50 +0000 kkards 1007087@https://youlookfab.com/welookfab/ <p>-- contact shopbop and talk to them about 1) why the return was rejected and 2)why it took so long to let you know it was rejected. <br />it should be easy to reach them thru either email or on line chat.<br />then nicely ask them how you can resolve this issue.&nbsp;&nbsp;<br />--your credit card statement should be avaiable on line, and i know that mine&nbsp;goes back a long way. so you should be able to get a record from June without any problem.</p> <p>remember nice goes a long way. </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007085 Fri, 16 Aug 2013 16:28:32 +0000 Jjsloane 1007085@https://youlookfab.com/welookfab/ <p>Have you tried telephoning or messaging them? I would have both your order #s available and explain the situation. Did they come with a prepaid return label that you used for both? Document when and who you speak with and ask for how you can clear this up. I don't have any personal experience with returns on shopbop, but they are a high volume site so they should have someone who can help you.&nbsp; </p> https://youlookfab.com/welookfab/topic/help-please-shopbop-screwed-up-bad#post-1007081 Fri, 16 Aug 2013 16:22:19 +0000 biscuitsmom 1007081@https://youlookfab.com/welookfab/ <p>I could really use some advice, I had ordered a pair of Freebird boots ($330) which is a LOT of money (for me) back in June. I was disappointed with the coloring, so I ordered a 2nd pair (not an exchange, because I was afraid they'd sell out before that processed) shortly afterwards- about a week. I had already returned the first pair, and when the 2nd pair arrived, I sent them back also. I had checked w/Shopbop to see if the first was credited, which I'm sure it was. Yesterday I received the boots back, with a snotty note saying that they would not process the return because of 'lack of information' about the order. AARRGH! I have only ordered those 2 items, ever, from them. I checked online and *now* it says the 2nd one was credited, not the first, putting it beyond the 30 day return limit. I am just sick... we cant afford to just kiss off the money and I had found the boots elsewhere, so now I have a very expensive, unwanted duplicate! I know DH is going to be so angry when he finds out. I cant find the CC statement either :(&nbsp; Any suggestions? I don't want to deal with ebay, consignment shops if I can help it. Thanks for reading this.... </p>